Information Technology Application Specialist

• Oct 2020 - Present

Operations Manager

• Dec 2018 - Oct 2020

• Monitor client application performance and escalate incidents.• Investigate application performance incidents to establish the cause.• Carry out network health checks and document the results.• Present findings to client management.• Research alternative monitoring solutions.• Manage and maintain equipment backups and software updates.• Deploy monitoring equipment.• Design and implement monitoring solutions.• Carry out and analyse packet captures to aid investigations.• Adherence to the ITIL Change Management processes.• Conducting Information Security reviews.• Conducting all IT related Business Process Reviews.• Monitor network performance and troubleshoot problem areas• Work with management assess near and long-term network capacity needs• Create and maintain documentation as to work instructions on NPM (Riverbed device configurations)• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices using OPNET Live probes Show less

Project Manager

• Dec 2018 - Oct 2020

Application Consultant

• Apr 2017 - Oct 2020

Senior Network Engineer (Infrastructure Performance Management)

• Jan 2015 - Oct 2020

• Monitor client application performance and escalate incidents. • Investigate application performance incidents to establish the cause. • Carry out network health checks and document the results. • Present findings to client management. • Research alternative monitoring solutions. • Manage and maintain equipment backups and software updates. • Deploy monitoring equipment. • Design and implement monitoring solutions. • Carry out and analyse packet captures to aid investigations. • Adherence to the ITIL Change Management processes. • Conducting Information Security reviews. • Conducting all IT related Business Process Reviews. • Monitor network performance and troubleshoot problem areas • Work with management assess near and long-term network capacity needs • Create and maintain documentation as to work instructions on NPM (Riverbed device configurations) • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices using Riverbed OPNET Live probes Show less

Business (Data) Analyst

• Jun 2014 - Jan 2015

• Analyse, investigate and resolve all the billing incidents to the CASIM - CAS Incident Management. • Recommend improvements of incident management processes (In line with the Telkom Mobile Service Management Framework) • Effective management and resolution for all billing queries, errors, and incidents/billing alerts • Daily evaluation of all incidents (errors, queries, alerts etc.) • Prioritisation of incidents (high value, high impact, business critical) • Investigate resolution of all billing queries, errors, and incidents/alerts • Initiate resolution actions – assign if required / Initiate project • Track and monitor incident resolution • Facilitate resolution for a permanent fix with the service providers • Work on Amdocs CRM and Billing, Huawei Customer Care and Billing, USSD Management Front End and Network/Engineering related incidents • Once incidents are logged, ensure all incidents are closed-out on completion • Investigation of permanent solutions for the resolution of incidents • Identify and escalate issues that require urgent attention • Provide Business Intelligence reports to the Business Operations/CASIM clients (EIW-Business Objects) • Participate in team meetings to focus team on key activities of improvement. Show less

Network engineer (Network Management Specialist)

• Feb 2012 - Jun 2014

• Network Administration And Support • Administration and Installation of CA technologies (CA Spectrum, CA NetQos, CA E-Health Servers and web Application management) • Administration and Installation of Cisco Works LMS (LAN Management Solution) 3.1, 3.2, 4.1 and Cisco Prime LAN Management Solution • Use of Cisco Works to ensure devices adhere to security policies. • Cisco Backup and configuration management. • Commissioning and decommissioning different Networking devices on the monitoring systems (Spectrum, E-Health and Cisco Works) • Troubleshooting of Cisco LMS and CA (E-Health & Spectrum) finding solutions to various problems • Commissioning of servers, loading patches, server troubleshooting and problem solving • Scheduling of reports for various customers (Anglo Gold, Afgri, Scaw Metals, BHP Billiton and the Data centre) • Server OS installations and AD account creations • Basic network checks (including Network Health, utilization and performance) • Updating and notifying on all relevant incidents • Setup and administration of E-health Pollers and Main Consoles. • Adding, removing and maintenance of the device database. • Daily, weekly and monthly reporting. • Setting up thresholds and alerts for Fishbone. • Integration into ticketing system (Remedy & ITSM7) • Setup of thresholds and integration with incident management (Remedy). • Reporting and SLA compliance on a monthly weekly and daily basis. • Network availability and capacity management. • Change Management Approvals • System availability management for all NMS systems. • Tooling of all network devices and management thereof. • Server support and server installation Show less