Experience

Hard Rock Hotel Penang

• Malaysia
• Hospitality
• 1 - 100 Employee

• Housekeeping Manager

  • Aug 2022 - Present



Evergreen Laurel Hotel

• France
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Nov 2020 - Jul 2022



Travelodge Hotels

• Hospitality
• 100 - 200 Employee

• Operations Manager

  • Nov 2019 - Oct 2020



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Mar 2019 - Nov 2019



JW Marriott

• Hospitality
• 700 & Above Employee

• Manager

  • Oct 2016 - Feb 2019



The Rice Miller Hotel & Godowns

• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Jan 2015 - Sep 2016

  Pre opening Pre opening



Grand Lapa Macau

• Duty Manager

  • Oct 2013 - Dec 2014



Shangri-La's Rasa Sayang Resort & Spa

• Penang, Malaysia

• Duty Manager

  • Feb 2011 - Oct 2013

  Shangri-La's Rasa Sayang Resort & Spa is a Five Star Luxury Resort and it was one of the best hotel & resort in Malaysia. Responsible for the overall Resort operationand the Front Office Department in providing courteous, professional, efficient and flexible service consistent with Shangri-La's Rasa Sayang Resort & Spa Standards Policies & Procedures in order to maximize guest satisfaction. Handles the overall Resort daily operation and the Front Office.To provide a courteous, professional, efficient and flexible service at all times.To perform all duties and tasks in the assigned place of work based on the duty roster and to the standard set. Please note that the standards are reviewed and change on a regular bases reflecting change inn trends, guest expectation and operating philosophies.To ensure that the place of work and surrounding area are kept clean, safe, secured and organized at all times. To handle guest enquiries/complaints in a courteous and efficient manner and report guest complaints or problem to superior if no immediate solution can be found and assure follow up with guests.Review and monitoring staffs performance.Coaches, counsels, disciplines and develops subordinate and colleagues to achieve their personal and career goal.Implement upselling program upon arrival of guest.To perform the daily operating procedures established for the place of work as assigned.To perform all duties and tasks when rotated or assigned to another department/division as per the standard set for that department/division.One of the key person in Emergency Response Team. Show less



First World Hotel

• • Jul 2008 - Jan 2011

  First World Hotel is one of the largest hotel in the room with 6118 rooms.The hotel located at Genting Highland and it was an casino hotel.Handling and interacting with customers on their request. Handling guest complaints, investigate complaints, take corrective measure and provide immediate service recovery. Up selling of rooms and oversee all workstation to ensure smooth check in of customers. Problem solving in any discrepancy which arises and at all times uphold and maintained the standard of service required. In charge of Man Power Planning.To ensure all adequate man power to standby all the time.To arrange the staff off days and annual leave .To conduct OJT for new staffs. Handling of VIP arrival. Assist in solving dispute in finance matter. Recruitment of staff and interview session during the road trip. Conducting of daily briefing sessions to down liner on new promotions and etc. Up selling of rooms and oversee all workstation to ensure smooth check in of customers. Preparation of nightly statistic report on the hotel daily performance of room and revenue and also various departmental reports as and when required.Assist in solving finance matter as and when required. Preparation and compiling of incident reports and brainstorm for improvement.-Monitoring and continuous enforcement on the usage of I-Kiosk check in and check out for maximum use..Conduct familiarization trip for corporate customers to introduce the available product. Planning of manpower requirement during the peak season to ensure smooth flow of operation. Planning of outing and hotel gathering for staff. Organize Staff Appreciation Night for year 2007 and 2008. Committee member of Quality Improvement Team Front Office Department. Committee member of Fun & Fund Team. Show less

• • Mar 2007 - Jul 2008

  To monitoring the staff performance and assisting them while they face the problem. Weekly planning on the manpower based on operation need .Conduct on the job training. To handle guest complaint .To prepare the function include preparation, check in, balancing and check out the group/function. To monitor and ensure smooth operation in daily operation. Conduct daily briefing to ensure the accurate information had been cascade to the others colleagues. To handling guest dissatisfaction in a proper manner and report to superior on the guest comments. Show less

• • Jul 2005 - Mar 2007

  Handling guest arrival and departure by adhering to company policy and procedures.Handling all the guest billing and cashiering.Handling and assisting in group preparation.Handling group arrival and departure.Handling Mice arrival and departure.Been explore as a shift leader to assisting the Supervisor to monitor the daily operation.