Technical Consultant

• Sep 2021 - Present

Responsible for all phases of the software development lifecycle (mainly in .NET and in Microsoft Dynamics CRM/XRM) including: design and planning, development, application reporting, unit testing, QA testing, installation, deployment and support Extensively worked on User Interface using CSS, HTML, AJAX, Java Script, jQuery and Bootstrap Involved in every phase of the life cycle gathering all the key requirements in the project from Design, Analysis, Development, Testing and Deployment of the solution in the MS Dynamic CRM. Expertise working with every version of Dynamics 365 Implementation, Migration, customization and Integration MSCRM web service with JavaScript, C#, ASP.NET and jQuery

IS Developer

• Oct 2019 - Sep 2021

• Customize, configure and maintain Dynamics 365 Customer Engagement instance• Proactively create workflows and processes to automate data management and integrity controls• Analyzed the fragmented software ecosystem and launched a multi-year system overhaul ERP implementation project, convening stakeholders, subject matter experts, and sourcing outside vendors as appropriate• Provide prompt troubleshooting, functional support, and effective incident management to increase utilization of business operations• Integrate various systems into effective business development, metrics tracking, forecasting, enterprise resource planning (ERP), and process improvements.• Work with leadership teams across enterprise, including Sales, Finance and Accounting, to provide key reporting solutions to drive enterprise financial results

Sales Logistics Specialist

• May 2019 - Oct 2019

sUdo Intern

• Feb 2018 - May 2019

Customer Service Representative

• Sep 2014 - Feb 2018

Responsible for accurately and confidently handling customers' inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls. Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast's commitment to the customer experience through our Credo, Voice of the Customer (VOC) surveys, and the Comcast Customer Guarantee. Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem solving skills), professional communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works on straight forward tasks using established procedures.