Experience

Accent Group Limited

• Australia
• Retail
• 700 & Above Employee

• Store Development Specialist

  • Dec 2021 - Present



LARK Distilling Co

• Australia
• Beverage Manufacturing
• 1 - 100 Employee

• Logistics and Procurment Manager

  • Jul 2021 - Dec 2021



Accent Group Limited

• Australia
• Retail
• 700 & Above Employee

• Store Development Executive

  • Feb 2020 - Jun 2021

• Store Development Coordinator

  • 2017 - Feb 2020

  Store Development Coordinator at Accent Group Limited

• Accounts Payable Manager - ANZ

  • Jul 2016 - Apr 2017

  Transition the accounts payable department from New Zealand to Australia and build the department to cater with the workload.Implemented Flexi-Purchase corporate card management tool.

• Shared Services Manager

  • May 2017 - 2017

  Managing accounts payable, receivable and banking departments



The Goodyear Tire & Rubber Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Pricing Analyst

  • May 2014 - Jun 2016

  Manage pricing for the consumer PBU, across both the retail and wholesale channels and reviewing all level of accounts from store based through to National Major fleet accounts• Formulating monthly and fortnightly specials across both the consumer business units including New Zealand• Reviewing and upload pricing proposals from sales teams• Assist sales teams with tenders • Manage sales and support teams pricing requests• Reviewing and analysing the market, providing updates to the sales teams and senior management on market changes• Creating and maintaining pricing forecasts for the retail and wholesale business units annually and monthly taking into consideration promotional activity

• Sales Support Manager ANZ

  • Feb 2013 - May 2014

  Provide customer and business reporting, to assist the sales teams and customers to track performance of products and services being provided• Assist with the transition and creation of the Sales Support Department• Manage and develop team of 6 representatives and analyst• Provide business with daily, monthly, and yearly sales reports, comparing AOP’s, MIMO’s and Year on Year analysis• Provide customers with daily, weekly, and monthly sales reports, both scheduled and adhoc• Build and maintain customer relationships• Assist and support retail network with role out of new customer processes• Documenting retail procedures to assist with customer invoicing for the retail and wholesale network

• Continuous Improvement Specialist

  • May 2011 - Feb 2013

  Reviewing head office and retail processes to provide efficiencies and cost savings to the business• Managing a wide variety of cost saving and process improvement projects covering the retail, wholesale and corporate parts of the business o Analyse/review areas of the business to come up with improvement opportunities o Presenting recommendations to Executive Leadership team for sign off and approval o Training head office and retail teams on process changes and improvements• Creating a store support structure that allowed the retail head office to assist stores with all operational needs and allow the business to accurately monitor and forecast the day to day expenses store by store• Documenting business procedures across the retail and wholesale businesses including the creation of a retail sales and operating procedures document• Creation of dashboard reports to show results of CIS projects and report to the executive leadership team and regional CIS team• Accounts receivable and payable project to assist with the reconciliation of accounts through stores and head office

• National Operations Support Manager

  • 2010 - May 2011

  Assisting retail operations managers, regional managers, and store teams with all operational requirements• Guiding store teams with operational questions or queries• Assisting accounts receivable and payable departments with store reconciliations and chase ups• Creating a store support structure that allowed the retail business to assist stores with all operational needs and allow the business to accurately monitor and forecast the day to day expenses store by store• Assisting is the implementation of SAP across Australian and New Zealand• Master data clean up of material codes used by the retail network• Documenting and updating business processes for the implementation of SAP

• Retail Help Desk Administrator

  • 2008 - 2010

  Assisting retail stores with all operational requirements and customer service queries• Interstate travelling conducting systems and operational training for store and assistant managers• Assisting stores with processes, and policies• Trouble shooting POS system issues• Handling customers with complaints and product enquires• Managing complaint resolutions between consumers and stores• Assisting accounts receivable and payable departments with store reconciliations and chase ups• Providing support to retail based projects and creating supporting documentation• Taking inbound calls from customers and stores

• Customer Service Representative

  • 2007 - 2008

  Handling sales calls from customers and conducting call outs to defined customer lists• Taking inbound orders via phone and fax• Making outbound calls• Providing product knowledge and assistance to customers• Up-selling customers through various sales techniques and offers• Providing sales assistance to nominated area sales manager

• Stock and Sale Co-ordinator

  • 2006 - 2007

  Monitoring and ordering stock for Commercial customers, ensuring tyre and wheel assemblies are ready for dispatch as per customer requirements• Taking orders via telephone and fax• Ordering new wheel and accessories stock• Keeping assembled stock up to date• Supporting the manager in the day to day operations of the department• Chasing overdue accounts• Managing customer relationships• Assisted pricing department producing price list and reports

• Customer Service Representative

  • 2005 - 2006

• Manager

  • 2004 - 2005

• Assistant Manager

  • 2003 - 2004

• Tyre Fitter

  • Feb 2000 - 2003



Peter Jordan Real Estate

• Sales Assistant

  • Aug 2015 - Feb 2016