Shane Mills

Transient Sales Manager at Lotte New York Palace
  • Claim this Profile
Contact Information
Location
New York City Metropolitan Area

Topline Score

Bio

Generated by
Topline AI

0

/5.0
/ Based on 0 ratings
  • (0)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

No reviews to display There are currently no reviews available.

0

/5.0
/ Based on 0 ratings
  • (0)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

No reviews to display There are currently no reviews available.
You need to have a working account to view this content. Click here to join now

Credentials

  • Behavioral Interviewing
    Starwood Hotels & Resorts Worldwide, Inc.
    Oct, 2015
    - Sep, 2024

Experience

    • United States
    • Hospitality
    • 100 - 200 Employee
    • Transient Sales Manager
      • Jun 2022 - Present
    • United States
    • Real Estate
    • 700 & Above Employee
    • Executive Assistant/Operations Manager & Licensed Real Estate Salesperson
      • Jan 2021 - Jun 2022

      Part of the SAEZ FROMM Team in NYC Part of the SAEZ FROMM Team in NYC

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Licensed Real Estate Salesperson
      • Feb 2021 - Dec 2021
    • United States
    • Real Estate
    • Licensed Real Estate Agent
      • Mar 2020 - Jan 2021
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Sales Coordinator
      • Nov 2018 - Jan 2021
    • United States
    • Hospitality
    • 700 & Above Employee
    • Housekeeping Manager
      • Jun 2016 - Nov 2018

      -Supervised a team of 46 unionized employees to achieve the highest cleanliness score of 77.4 for Marriott’s New York City area premium brand hotels during 2017-Monitored staffing levels and overtime with other managers to achieve rooms productivity of 0.49 to a goal of 0.50-Continuously motivated and conducted one-on-ones with employees to achieve an Engagement Survey Score of 97% for 2017-Aided the director with budgeting, purchasing, and receiving to exceed department budget goals

    • Rooms Divison Manager in Training
      • Jun 2015 - Jun 2016

      -Helped create SOPs for three new flight crews-Reinvigorated the Drake Beil Upgrade Program to help front desk staff achieve over $21,000 in upsell revenue within first five months of restart-Continually monitored and reported on guest preferences to obtain a guest satisfaction score over 8.5-Directed and trained over 40 housekeeping associates to maintain a cleanliness score over 95%

    • Student Supervisor
      • Aug 2012 - May 2015

      -Coordinated the assignments and positions of up to 10 student employees at a time -Oversaw the preparation and service of meals for 7,000 students daily -Was responsible for training new student employees to follow Standard Operating Procedures -Coordinated the assignments and positions of up to 10 student employees at a time -Oversaw the preparation and service of meals for 7,000 students daily -Was responsible for training new student employees to follow Standard Operating Procedures

    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Food and Beverage Intern
      • May 2014 - Aug 2014

      -Designed and revised 20 menus for Bar 210 -Supervised over 12 employees at The Sundial Bar -Teamed with banquets to ensure smooth room turns of 80,000 square feet of meeting space -Designed and revised 20 menus for Bar 210 -Supervised over 12 employees at The Sundial Bar -Teamed with banquets to ensure smooth room turns of 80,000 square feet of meeting space

    • Front Dest Agent (Seasonal)
      • Jun 2013 - Mar 2014

      -Earned two Elite Thank You cards from SPG members -Provided help to the Service Express department when needed -Assisted with the smooth arrival of the world’s largest anthropomorphic convention -Earned two Elite Thank You cards from SPG members -Provided help to the Service Express department when needed -Assisted with the smooth arrival of the world’s largest anthropomorphic convention

Education

  • Penn State University
    Bachelor’s Degree, Hotel/Motel Administration/Management
    2011 - 2015

Community

You need to have a working account to view this content. Click here to join now