Shane Mills
Transient Sales Manager at Lotte New York Palace- Claim this Profile
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Bio
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Credentials
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Behavioral Interviewing
Starwood Hotels & Resorts Worldwide, Inc.Oct, 2015- Sep, 2024
Experience
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Lotte New York Palace
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United States
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Hospitality
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100 - 200 Employee
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Transient Sales Manager
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Jun 2022 - Present
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The Corcoran Group
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United States
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Real Estate
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700 & Above Employee
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Executive Assistant/Operations Manager & Licensed Real Estate Salesperson
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Jan 2021 - Jun 2022
Part of the SAEZ FROMM Team in NYC Part of the SAEZ FROMM Team in NYC
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Sawyer Smith Residential
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United States
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Real Estate
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1 - 100 Employee
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Licensed Real Estate Salesperson
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Feb 2021 - Dec 2021
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eXp Realty, LLC
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United States
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Real Estate
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Licensed Real Estate Agent
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Mar 2020 - Jan 2021
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The St. Regis New York
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United States
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Hospitality
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1 - 100 Employee
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Sales Coordinator
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Nov 2018 - Jan 2021
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Westin Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Housekeeping Manager
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Jun 2016 - Nov 2018
-Supervised a team of 46 unionized employees to achieve the highest cleanliness score of 77.4 for Marriott’s New York City area premium brand hotels during 2017-Monitored staffing levels and overtime with other managers to achieve rooms productivity of 0.49 to a goal of 0.50-Continuously motivated and conducted one-on-ones with employees to achieve an Engagement Survey Score of 97% for 2017-Aided the director with budgeting, purchasing, and receiving to exceed department budget goals
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Rooms Divison Manager in Training
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Jun 2015 - Jun 2016
-Helped create SOPs for three new flight crews-Reinvigorated the Drake Beil Upgrade Program to help front desk staff achieve over $21,000 in upsell revenue within first five months of restart-Continually monitored and reported on guest preferences to obtain a guest satisfaction score over 8.5-Directed and trained over 40 housekeeping associates to maintain a cleanliness score over 95%
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Student Supervisor
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Aug 2012 - May 2015
-Coordinated the assignments and positions of up to 10 student employees at a time -Oversaw the preparation and service of meals for 7,000 students daily -Was responsible for training new student employees to follow Standard Operating Procedures -Coordinated the assignments and positions of up to 10 student employees at a time -Oversaw the preparation and service of meals for 7,000 students daily -Was responsible for training new student employees to follow Standard Operating Procedures
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Westin Peachtree Plaza
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United States
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Telecommunications
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1 - 100 Employee
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Food and Beverage Intern
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May 2014 - Aug 2014
-Designed and revised 20 menus for Bar 210 -Supervised over 12 employees at The Sundial Bar -Teamed with banquets to ensure smooth room turns of 80,000 square feet of meeting space -Designed and revised 20 menus for Bar 210 -Supervised over 12 employees at The Sundial Bar -Teamed with banquets to ensure smooth room turns of 80,000 square feet of meeting space
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Front Dest Agent (Seasonal)
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Jun 2013 - Mar 2014
-Earned two Elite Thank You cards from SPG members -Provided help to the Service Express department when needed -Assisted with the smooth arrival of the world’s largest anthropomorphic convention -Earned two Elite Thank You cards from SPG members -Provided help to the Service Express department when needed -Assisted with the smooth arrival of the world’s largest anthropomorphic convention
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Education
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Penn State University
Bachelor’s Degree, Hotel/Motel Administration/Management