Shane McWeeny
GENERAL MANAGER (2022-Present) at Boston Park Plaza- Claim this Profile
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Bio
Experience
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Boston Park Plaza
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United States
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Hospitality
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1 - 100 Employee
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GENERAL MANAGER (2022-Present)
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2017 - Present
-𝗛𝗢𝗧𝗘𝗟 𝗠𝗔𝗡𝗔𝗚𝗘𝗥 (𝟮𝟬𝟭𝟳-𝟮𝟬𝟮𝟮) ◆ 𝗦𝗖𝗢𝗣𝗘: Earned promotion to lead the strategic vision for this 4-Diamond, iconic Boston landmark hotel, spearheading all facets of operations, P&L, guest services, F&B, financial governance, marketing/sales, HR, and facilities. Direct a team of 10 directors, 74 managers, and 500 union/nonunion employees to provide unprecedented service at each interaction. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Harnessed the potential of 500 associates to secure status as a 4-Diamond hotel for 6 years consecutively—1st time in hotel’s history. ➠ Critical player in union negotiation meetings, achieving successful outcome in collaboration with VP of HR. ➠ Captured $550K by implementing hotel’s sustainability initiatives, eliminating single-use plastic, among other items. ➠ Launched an industry-first pilot program for an in-room dining, web-based app and an AI platform for guest inquiries/service requests, enhancing guests’ experiences. ➠ Grew RevPAR 4 points and guest service scores on Trip Advisor from 54 to 35, partnering with an outside vendor to design a Train the Trainer program focused on guest surveys. Show less
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Lenox Hotel, Back Bay
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Hospitality
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1 - 100 Employee
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HOTEL MANAGER
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2015 - 2017
◆ 𝗦𝗖𝗢𝗣𝗘: Managed all aspects of operations, including strategic planning, finances, P&L, and cost control for this family owned, boutique hotel. Steered vendor relationships for 3 restaurants, retail, and parking services. Conducted training to provide 4-Diamond service and guest experiences. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Maintained 4-Diamond status and #4 ranking on Trip Advisor. ➠ Launched extremely successful Lenox Music Series to improve scenography, fostering strategic relationship with Berkely School of Music. Show less
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The Beverly Hills Hotel
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United States
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Hospitality
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100 - 200 Employee
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DIRECTOR OF ROOMS
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2014 - 2015
◆ 𝗦𝗖𝗢𝗣𝗘: Guided daily operations for this iconic hotel, including front office, guest services, housekeeping, in-room dining, spa, gift shop, restaurants and banquet, and engineering. Administered P&L and cut costs while managing guest experiences and problem resolution. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Trained with Dorchester Collection standards for each role, which incorporated AAA 5-Diamond and Forbes 5-Star standards; earned top Employee Satisfaction scores of 93.9 in 2014. Show less
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Hotel Commonwealth
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United States
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Hospitality
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1 - 100 Employee
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DIRECTOR OF OPERATIONS
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2010 - 2014
◆ 𝗦𝗖𝗢𝗣𝗘: Performed operational oversight, security, front office, concierge, engineering, budgeting/forecasting, and P&L for this family owned, boutique hotel. Crafted the strategic plan and vision, improved performance, and controlled costs while delivering outstanding guest experiences. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Key contributor to ranking #1 hotel (out of 74) in Boston on Trip Advisor for 3 years running and achieving #6 luxury hotel in the US. ◆ 𝗦𝗖𝗢𝗣𝗘: Performed operational oversight, security, front office, concierge, engineering, budgeting/forecasting, and P&L for this family owned, boutique hotel. Crafted the strategic plan and vision, improved performance, and controlled costs while delivering outstanding guest experiences. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Key contributor to ranking #1 hotel (out of 74) in Boston on Trip Advisor for 3 years running and achieving #6 luxury hotel in the US.
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FRONT OF THE HOUSE MANAGER (2009-2010)
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2009 - 2010
◆ 𝗦𝗖𝗢𝗣𝗘: Led activities for front of house operations, such as arrival/check-in, club lounge, and guest experiences.◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧:➠ Critical member of operational excellence platform launch, which tracked daily guest interactions and feedback from managers; improved rating from 4-Diamond to 5-Diamond and aligned service processes to Forbes standards.
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DIRECTOR OF HOUSEKEEPING
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2007 - 2009
◆ 𝗦𝗖𝗢𝗣𝗘: Directed a 60-member team in ensuring guestroom and public space cleanliness standards were met.◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧:➠ Participated in multimillion-dollar room renovation project, transitioning to a 5-Diamond rating; collaborated with construction personnel, ensuring housekeeping standards were kept.Early Career Success: Developed a solid foundation as FACILITY MANAGER (2005-2007) AND EXECUTIVE HOUSEKEEPER (2004-2005) at Stoweflake Mountain Resort and Spa, and ASSISTANT FRONT OFFICE Show less
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Education
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University of Massachusetts Amherst
Bachelor of Arts - BA, Hotel, Restaurant, Travel & Administration