Experience

Doubletree by Hilton Chicago Magnificent Mile

• United States
• Hospitality
• 1 - 100 Employee

• Chief Operating Officer

  • Jul 2019 - Present

  Manage the various departments of the hotel, ensuring that each department is operating efficiently and coordinating. Oversee the sales and marketing activities of the hotel to ensure that the revenue targets of the hotel are achieved. Ensure that the hotel complies with relevant laws, regulations and industry standards, while developing and implementing appropriate policies and procedures. Assist in the development and implementation of the hotel's annual budget and financial plan. Recruit, train and manage hotel staff to ensure staff motivation and quality of work. Handle customer complaints and issues to ensure that customer satisfaction is maintained. Work with other executives and board members to develop and implement long-term development plans for the hotel. Show less



Hilton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Marketing and Sales

  • Jun 2015 - Jul 2019

  Sales strategy and plan development: develop sales strategies and plans, set annual sales targets and budgets. Sales team management: recruit, train and manage the sales team to ensure sales targets are met. Customer relationship maintenance: build good relationships with customers to promote the hotel business. Marketing: promote the hotel brand and services through marketing activities, advertising and promotions. Public relations activities: organise and plan communication activities with the media and the community to enhance the visibility and reputation of the hotel brand. The marketing and sales department is one of the key departments in the operation of the hotel and is responsible for building relationships with customers, promoting the hotel business and enhancing the awareness and reputation of the hotel brand. Show less



Guangzhou Vanke Enterprise Co.

• Guangdong, China

• finance

  • Sep 2012 - Jun 2015

  1. Analyse the company's business operations and market situation, and provide feasible suggestions and forecasts for the company's decision-making. 2. Establish and maintain good relationships between the company and financial institutions such as banks, funds and securities in order to obtain the necessary financing and financial services. 3. Manage the company's financial budget and cash flow, and develop and implement the company's financial plan. 4.Responsible for the preparation and analysis of the company's financial reports to provide reference for the company's senior management to make decisions 5. Direct and coordinate the work of subordinate staff to ensure the smooth running of the department. A Master's degree in Finance from the College of Chicago will give the Finance Department Manager an advantage in analysing and dealing with complex financial issues. Show less