Experience

Ice Vault Arena

• United States
• Spectator Sports
• 1 - 100 Employee

• Sales Associate

  • Sep 2019 - Present

  • Assisted boss of a small business and received training through introduction to business management allowing to be promoted to Assistant Store Manager.• Settled several customer complaints to assure healthy relations to continue to keep existing customers and welcome new ones.• Worked on sales reports on expensive items such as sticks and equipment to know what new items had to be ordered and which items were best sellers.• Clarified verbal boundaries between employees and customers due to language differences allowing all employees to help any customer.• Investigated employee complaints and resolved problems creating a better customer experience allowing for positive reviews online.



New Jersey Bandits

• Assistant Coach

  • Jun 2018 - Present

  • Supervised a group of 10 kids for 6 hours every weekday during summer allowing an understanding of each of their differences and how to manage them as a group.• Planned out day for campers prior to its start for 2 months creating organization and a schedule for long term planning.• Educated children on how to behave and act properly among each other allowing for them to understand each other to have them work together to achieve the same goal.• Guided children to always choose correct and ethical decisions to build a more cohesive team and coming together as one to allow the coaches to help.