Shane Guy
Head Of Operations at Dreamland Margate- Claim this Profile
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Bio
Bill Lash
I have known Shane Guy since I joined Leeds Castle in 2009 as Operations Director and much enjoyed working with him in his role as Head of Publicity and subsequently when he took over the operations role at the Castle, up until I left in 2017. Always attentive and putting the interests of the castle and the people for whom he was responsible first, over the years Shane accumulated a wide range of skills and proved to be a competent and effective manager and communicator, with broad experience in PR, IT, Data Protection, Marketing, Operational Direction and Event Management. Combining hands-on operational performance with a good strategic grasp of the business aims and requirements, he was a key figure in the development of the castle and its clear success; and I commend him to any employer seeking an honest, loyal and efficient executive. Bill Lash, Former Estate Director and Chief Executive, Leeds Castle.
Sandra Matthews-Marsh MBE
Shane is an outstanding tourism, heritage and operations professional. In every role he has innovated and implemented creative solutions, often in complex and sensitive settings. Shane has been part of my team twice and we have also worked together as partners in allied strategic organisations on three occasions over the last 25 years. Shane is a great team player but has an easy and generous leadership style. Shane's CV speaks of his wide and deep experience of complex and successful businesses but he is also a great colleague; never stinting on top quality results, delivered through a strong work ethic, excellent interpersonal skills and dedication to both the people he works with and the organisation he represents.
Bill Lash
I have known Shane Guy since I joined Leeds Castle in 2009 as Operations Director and much enjoyed working with him in his role as Head of Publicity and subsequently when he took over the operations role at the Castle, up until I left in 2017. Always attentive and putting the interests of the castle and the people for whom he was responsible first, over the years Shane accumulated a wide range of skills and proved to be a competent and effective manager and communicator, with broad experience in PR, IT, Data Protection, Marketing, Operational Direction and Event Management. Combining hands-on operational performance with a good strategic grasp of the business aims and requirements, he was a key figure in the development of the castle and its clear success; and I commend him to any employer seeking an honest, loyal and efficient executive. Bill Lash, Former Estate Director and Chief Executive, Leeds Castle.
Sandra Matthews-Marsh MBE
Shane is an outstanding tourism, heritage and operations professional. In every role he has innovated and implemented creative solutions, often in complex and sensitive settings. Shane has been part of my team twice and we have also worked together as partners in allied strategic organisations on three occasions over the last 25 years. Shane is a great team player but has an easy and generous leadership style. Shane's CV speaks of his wide and deep experience of complex and successful businesses but he is also a great colleague; never stinting on top quality results, delivered through a strong work ethic, excellent interpersonal skills and dedication to both the people he works with and the organisation he represents.
Bill Lash
I have known Shane Guy since I joined Leeds Castle in 2009 as Operations Director and much enjoyed working with him in his role as Head of Publicity and subsequently when he took over the operations role at the Castle, up until I left in 2017. Always attentive and putting the interests of the castle and the people for whom he was responsible first, over the years Shane accumulated a wide range of skills and proved to be a competent and effective manager and communicator, with broad experience in PR, IT, Data Protection, Marketing, Operational Direction and Event Management. Combining hands-on operational performance with a good strategic grasp of the business aims and requirements, he was a key figure in the development of the castle and its clear success; and I commend him to any employer seeking an honest, loyal and efficient executive. Bill Lash, Former Estate Director and Chief Executive, Leeds Castle.
Sandra Matthews-Marsh MBE
Shane is an outstanding tourism, heritage and operations professional. In every role he has innovated and implemented creative solutions, often in complex and sensitive settings. Shane has been part of my team twice and we have also worked together as partners in allied strategic organisations on three occasions over the last 25 years. Shane is a great team player but has an easy and generous leadership style. Shane's CV speaks of his wide and deep experience of complex and successful businesses but he is also a great colleague; never stinting on top quality results, delivered through a strong work ethic, excellent interpersonal skills and dedication to both the people he works with and the organisation he represents.
Bill Lash
I have known Shane Guy since I joined Leeds Castle in 2009 as Operations Director and much enjoyed working with him in his role as Head of Publicity and subsequently when he took over the operations role at the Castle, up until I left in 2017. Always attentive and putting the interests of the castle and the people for whom he was responsible first, over the years Shane accumulated a wide range of skills and proved to be a competent and effective manager and communicator, with broad experience in PR, IT, Data Protection, Marketing, Operational Direction and Event Management. Combining hands-on operational performance with a good strategic grasp of the business aims and requirements, he was a key figure in the development of the castle and its clear success; and I commend him to any employer seeking an honest, loyal and efficient executive. Bill Lash, Former Estate Director and Chief Executive, Leeds Castle.
Sandra Matthews-Marsh MBE
Shane is an outstanding tourism, heritage and operations professional. In every role he has innovated and implemented creative solutions, often in complex and sensitive settings. Shane has been part of my team twice and we have also worked together as partners in allied strategic organisations on three occasions over the last 25 years. Shane is a great team player but has an easy and generous leadership style. Shane's CV speaks of his wide and deep experience of complex and successful businesses but he is also a great colleague; never stinting on top quality results, delivered through a strong work ethic, excellent interpersonal skills and dedication to both the people he works with and the organisation he represents.
Experience
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Dreamland Margate
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United Kingdom
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Entertainment Providers
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1 - 100 Employee
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Head Of Operations
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Dec 2021 - Present
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Leeds Castle
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Head Of Operations
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Jan 2013 - Oct 2021
A member of the senior management team of a multifaceted heritage attraction and charitable trust with a business turnover of £15m per annum welcoming around 700,000 visitors per year. • Directing six department managers and more than 100 staff members.• Strategic planning for £7.5m of turnover.• Managing annual budgets and optimising revenue. • Preparing documents, reports and pitching new business proposals at Trustee board level.• Supporting and deputising for the CEO at key networking events. • Crisis comms and reputation management.• Maintaining cross-departmental communications to promote a positive, collaborative culture.• Implementation of change management. • Planning and delivering large-scale, high-profile events. • Monitoring feedback, guest experience and customer satisfaction. • Understanding and applying Health and Safety initiatives. • Negotiating contract renewals with external suppliers to guarantee best value at all times. • Maintaining visitor assets across the estate.• Data Protection Officer, with in-depth knowledge of GDPR and the Data Protection Act.• Promoting a positive working environment and encouraging staff to seek training opportunities. Show less
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Head of Publicity
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Jun 2007 - Jan 2013
• Marketing and PR planning.• Audience insight and research.• B2B and B2C database development.• ROI reporting.• Brand development.• Budget planning and management.• Price benchmarking.• Product development.
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Online Marketing Manager
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Oct 2000 - Jan 2007
• Building web-based platforms. • Online booking systems. • Database development. • Integrated online solutions. • Building web-based platforms. • Online booking systems. • Database development. • Integrated online solutions.
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VisitBritain
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United Kingdom
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Travel Arrangements
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200 - 300 Employee
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Online Marketing Manager
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Jun 2000 - Oct 2000
• National and international web-based product development for the tourism sector. • European Internet Tourism Group representation. • National and international web-based product development for the tourism sector. • European Internet Tourism Group representation.
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Tourism South East
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Various Roles
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Oct 1988 - Jun 2000
• Employed as a General Assistant, Marketing Executive and Online Marketing Executive. • Pioneering role with online marketing. • Design and photo editing. • Database, IT and software support. • Presenting ‘Getting Online’ industry seminars. • Employed as a General Assistant, Marketing Executive and Online Marketing Executive. • Pioneering role with online marketing. • Design and photo editing. • Database, IT and software support. • Presenting ‘Getting Online’ industry seminars.
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