Experience

Orlebar Brown

• United Kingdom
• Apparel & Fashion
• 100 - 200 Employee

• Head of Financial Processes

  • Mar 2023 - Present

• Retail Operations Manager

  • Feb 2017 - Mar 2023

• Store Manager

  • Nov 2014 - Feb 2017

• Deputy Manager

  • Apr 2014 - Nov 2014



Bench

• Retail Apparel and Fashion
• 200 - 300 Employee

• Sales Manager

  • Oct 2011 - Feb 2014

  • Leader of a management team responsible for a store with an annual turnover of £1.2 million.• Promoted to Store Manager within six months of joining the company.• Monitoring and continuing to improve the stores performance and KPI’s including conversion rates.• Motivating a team of upto 14 staff to continue providing excellent customer service and attaining designated targets.• Involved in merchandising the store to match company guidelines and initiating phase launches with procedural efficiency.• Ensuring that all retail standards are met and stock levels are up to the required standard.• Analysing store best sellers and ensuring staff are aware of these to improve their customer service.• Creating an efficient rota which also complies with the stores very tight FTE.• Responsible for ensuring all H&S checks are completed fully.• Involved in setting up and completing bi-monthly store stock takes.• Overseeing staff performance and providing the team with reviews and PDP’s to further improve performance.• Responsible for providing staff training in various areas including Health and Safety as well as Customer Service standards.• Have acted as a cover manager for our Bluewater store, leading to myself temporarily overseeing two stores. Show less

• Deputy Sales Manager

  • Apr 2011 - Oct 2011

  See Sales Manager Description.



Ben Sherman

• United Kingdom
• Retail Apparel and Fashion
• 100 - 200 Employee

• Sales Supervisor

  • Dec 2009 - Apr 2011

  ● Member of the management team controlling a £1.1 million annual turnover store. ● Continuing to improve the performance of the stores LFL, +11% for 2010. ● Analysing the business KPI’s including conversion rates, mystery shops and best sellers in an attempt to further improve store performance. ● Responsible for the training, development and coaching of 11 store staff to help them achieve their objectives. ● Managing customer service daily and driving team towards daily targets ● Maintaining the retail standards and visual proposition of the store ● Liaising with company allocators to ensure good stock levels particularly with regards to best sellers. ● Responsible for the customer service training for the staff in store, resulting in an improved ATV and UTP performance ● Store contact for the coordinating of external fashion shows we support ● Weekly loss prevention and H&S checks ● Ensure deliveries are processed quickly and efficiently and transferred to the shop floor ● Taking full responsibility for the store in the absence of the Manager and Deputy ● Fully competent with all administrative and key holder duties ● Help coordinate all stock takes and end of year audits Show less



Envy Retail

• United Kingdom
• Retail
• 1 - 100 Employee

• Deputy Manager

  • 2008 - 2009

• Deputy Manager

  • 2008 - 2009