Experience

Foundation Health Partners

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• IT Project Management Specialist

  • Aug 2023 - Present

  Fairbanks, Alaska, United States



Ampersand

• France
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Program Manager

  • May 2022 - Jun 2023

  Fairbanks, Alaska, United States • Defined strategic planning and tactical goals to focus on program objectives and outcomes. • Established program controls, governance, and standards for PMO and Engineering teams. • Developed reporting with detailed metrics for the executive team to make informed decisions. • Provided project management lifecycle oversight on 50+ projects portfolio. • Facilitated estimation and implementation of program budgets. • Collaborated with cross-functional leaders to grow +4MM in… Show more • Defined strategic planning and tactical goals to focus on program objectives and outcomes. • Established program controls, governance, and standards for PMO and Engineering teams. • Developed reporting with detailed metrics for the executive team to make informed decisions. • Provided project management lifecycle oversight on 50+ projects portfolio. • Facilitated estimation and implementation of program budgets. • Collaborated with cross-functional leaders to grow +4MM in annual revenue in 2022.

• Client Services Manager

  • Aug 2020 - May 2022

  Fairbanks, Alaska, United States • Regional Leadership of a 13-person field support team located in Anchorage, Fairbanks, and Palmer. • Full-scale, service-oriented, hands-on client support and engagement. • Provided service development, mentorship, & training to return 94% excellent client experiences. • Developed capital, operational budgets, financial, and strategic goal performance objectives. • Improved team efficiency by 33% with automation, system performance, and process improvement, • Call Center and… Show more • Regional Leadership of a 13-person field support team located in Anchorage, Fairbanks, and Palmer. • Full-scale, service-oriented, hands-on client support and engagement. • Provided service development, mentorship, & training to return 94% excellent client experiences. • Developed capital, operational budgets, financial, and strategic goal performance objectives. • Improved team efficiency by 33% with automation, system performance, and process improvement, • Call Center and help desk tier support restructuring.



AlasConnect

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Systems Technician

  • Aug 2016 - Aug 2020

  Fairbanks, Alaska



iTWorks

• Belarus
• Software Development
• 1 - 100 Employee

• Apple Certified Macintosh Technician

  • Jul 2014 - Aug 2016

  Fairbanks, AK • Assisted customers with identifying failures and solutions in Apple hardware and software. • Advised on diagnoses, troubleshooting, and repair of MacOS and iOS devices. • Advised customers with new technology procurement to best achieve their goals. • Operated enterprise network & infrastructure for professional services clients.



BurgerFi

• United States
• Restaurants
• 300 - 400 Employee

• General Manager

  • Apr 2013 - Jun 2014

  Silver Spring, Maryland, United States • Performed new restaurant construction project management. • Identified and established vendor supply accounts and relationships. • Facilitated recruitment, hiring, and training of management team and crew. • Implementation of operating procedures to meet BurgerFi International standards.



Chipotle Mexican Grill

• United States
• Restaurants
• 700 & Above Employee

• Area Manager

  • Jan 2011 - Mar 2013

  Washington DC-Baltimore Area • Managed 20+ million in sales annually across 12 locations. • Identified top talent and developed management teams. • Achieved and maintained service excellence through financials, developed teams, and outstanding food. • Planned and coordinated with all regional departments to facilitate opening plans within budget. • Trained and developed a network of 15 regional training coordinators. • Refined and improved sustainable training processes, procedures, and systems for… Show more • Managed 20+ million in sales annually across 12 locations. • Identified top talent and developed management teams. • Achieved and maintained service excellence through financials, developed teams, and outstanding food. • Planned and coordinated with all regional departments to facilitate opening plans within budget. • Trained and developed a network of 15 regional training coordinators. • Refined and improved sustainable training processes, procedures, and systems for restaurants.

• NRO Training Manager

  • Jun 2008 - Dec 2010

• General Manager

  • Apr 2004 - Jun 2008