Experience

Raytheon Technologies

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Customer Service Representative/Account Manager

  • Feb 2022 - Present

  Collins Aerospace Manage the repair and overhaul process for 14 dedicated customer accounts. o Purchase order review o Quote preparation and submittal o Progress and status updates during repair process o Invoicing and warranty approval• Worldwide customer base which requires extremely effective and open communication.• Proactively search for solutions to ensure ship dates and deadlines are met by advocating for my customer’s priority and in some cases offer exchanges from company stock.• Actively engage with my team on procedural updates and process improvements to better meet our customer requirements.• Utilize a variety of software and technology which include but are not limited to: o SAP o MRO Life o Outlook o Excel o Word o Teams o Zoom o Documentum o XClass

• Lead Rebuild and Overhaul Mechanic Level III

  • Feb 2015 - Mar 2022

  Pratt & WhitneyPerform disassembly and re-assembly of jet turbine engines using:o computer aided diagramso precise measuring equipmento hydraulic/pneumatic presseso fluid induction heatingo Common hand tools• Work closely with internal stake holders such as engineering and quality assurance departments during investigations. Identify issues discovered during engine tear down.• Provide input to team regarding preventative solutions and process improvements that would ensure commitments and deadlines were met.• Utilized a variety of technology and software programs which included but were not limited to:o SAPo Microsoft Outlooko Excelo Wordo Citrixo Soluminao SFWF-Shop Floor Workflow



Westport Motorsports

• United States

• Service Advisor and Mechanic

  • Dec 2012 - Feb 2015

  • Performed routine mechanical service and maintenance on a variety of on/off road vehicles, personal watercraft and luxury boats.• Managed the service life cycle:o Prepared work orders on incoming unitso Performed service requiredo Closed out work order and ensured customer was satisfied with work performed.• Managed all warranty claim submissions and communicated with manufacturers to stay up to date with technical bulletins and recalls.• Actively maintained the parts department inventory which included item amount verification and online order placement.