Experience

N2M Technology

• United States
• Computer and Network Security
• 1 - 100 Employee

• Lead Network Engineer

  • Nov 2015 - Present

  • Designed, engineered, and configured network deployments and equipment including firewalls, switches, wireless access points, NAS, cameras and door-access systems. Including logical drawings of environment and bundled configurations in ConnectWise.• Planned, coordinated, and configured over 25 Nextiva Hosted VoIP deployments from kick meeting to number porting, including phone and system troubleshooting• Fulfilled high-level troubleshooting and resolution of priority issues, including large-scale network outages and customer satisfaction. • Developed and maintained documentation related to our company's and our client’s Information Technology processes, policies, and procedures. Assisted in creating an inventory of knowledge base documents for technical staff.• Trained and supervised subordinate members as needed. Organized case-studies to improve team education and troubleshooting.• Researched new ticketing and configuration tools to compare with our current practices Show less

• Network Technician

  • Nov 2015 - Mar 2018

  • Provided a wide range of support for various network equipment and network connectivity• Started documenting equipment and configurations for contract clients in Excel sheets• Provided Tier 1, 2 & 3 support for all network environment troubleshooting• Worked amongst team to ensure proper client onboarding, project deployment and ensure up-to-date documentation



Green Lantern Pizza

• United States
• Restaurants
• 1 - 100 Employee

• Kitchen Manager, Bartender, and Delivery Drivier

  • Sep 2006 - Aug 2020



SolvIT Inc.

• United States
• Computer & Network Security
• 1 - 100 Employee

• Level 2 WiTech Help Desk Technician

  • May 2013 - Jan 2016

  • Utilized Juniper NSM management to manage WiTech Access Gateways • Configured and upgraded WiTech Access Gateways and diagnostic tools to Chrysler dealerships • Configured, upgraded and installed WiTech Diagnostic Application and wireless profile on new laptops • Involved in process and policy creation and improvement • Provided upper level troubleshooting support and facilitated implementation of resolutions • Provided support concerning diagnostic tools and laptop connectivity • Completed time-sensitive short and long term projects above expectations and before deadlines • Provided exceptional customer service, winning customer service award in 7 different months • Top ticket closer and call taker since live transfer system was implemented in January of 2015 • Experienced using GUI to configure Juniper Security Service Gateways, Fortinet Gateways and UbiQuiTi PicoStations • Avaya phone extension setup Show less



United Shore

• United States
• Financial Services
• 200 - 300 Employee

• Underwriter

  • Jan 2012 - May 2013

  Passed numerous tests and background checks to obtain my mortgage origination license. Trusted by my clients to advise and assist with their purchase and refinancing mortgage needs. Worked in teams to help see all the angles and encourage the sharing of knowledge. Passed numerous tests and background checks to obtain my mortgage origination license. Trusted by my clients to advise and assist with their purchase and refinancing mortgage needs. Worked in teams to help see all the angles and encourage the sharing of knowledge.