Director Of Operations

• Jan 2018 - Present

Trip Leader

• Oct 2014 - Present

Trip Leader

• Mar 2017 - Nov 2022

In this rewarding and challenging role, I lead 5-6 Day Biking, Hiking and MultiSport trips throughout the Canadian Rockies, responsible for the well-being of up to 24 guests, while facilitating tour logistics. In this rewarding and challenging role, I lead 5-6 Day Biking, Hiking and MultiSport trips throughout the Canadian Rockies, responsible for the well-being of up to 24 guests, while facilitating tour logistics.

Onboard Host

• Mar 2016 - Jun 2017

Rocky Mountaineer is the largest privately owned passenger rail service in North America and has received numerous international awards and accolades for service excellence. We offer over 45 vacation packages and five unique rail routes, rich in history and natural wonders through the Pacific Northwest, British Columbia and Alberta. This world-renowned, luxurious train travels by daylight through the wild beauty of Canada’s West and is considered by many as the only way to experience the majestic Canadian Rockies.

Tour Guide

• Jun 2013 - Mar 2017

My position as Tour Guide for this fast-paced industry leader in student/budget tours operating throughout Western Canada & USA continually provides me with opportunities to further develop guiding skills such as;• Coordinating trips for guests on multi-day expeditions throughout Western Canada providing an opportunity to hone my interpersonal and organizational skills, through managing guest expectations with professionalism and care;• Coordinating accommodations, meals, optional activities, suppliers, invoices, and payments;• My enthusiasm for travel and adventure prove to be a valuable asset in balancing operational duties with a genuine interest in guest satisfaction.

Tour Guide Supervisor

• Apr 2015 - Feb 2016

After guiding for Discover Canada Tours ongoing since June 2013, I was promoted to Tour Guide Supervisor in a newly created role, providing me with an opportunity to expand my guiding career on a supervisory level within this fast-paced tour operator, developing skills such as:- Recruitment and Training of all new tour guides, delivering performance reviews, guide scheduling, and planning and executing team events and incentive programs.- Managing itineraries and overseeing tour preparation, liaising with internal departments, hotels, suppliers, and third party transportation operators, whilst providing ongoing tour development and evaluation.- Guiding day & multi-day tours throughout Western Canada and North-Western USA, providing guests with unforgettable travel experiences and adventures. - Providing 24hr support to employees, suppliers and guests overseeing multiple tour departures ensuring smooth operation while troubleshooting and assisting where necessary.

International Travel Consultant

• Mar 2008 - Sep 2009

My position within this highly competitive sales-driven environment provided me with an opportunity to broaden numerous industry-related skills, such as: - The ability to recognize and manage customer travel aspirations and expectations, while providing exceptional service and attention to detail that earned repeat client business and referral; - Excellent communication skills utilized to enhance trust and loyalty with clients by way of clear and consistent communication, problem solving, and mediating between clients and industry operators on a daily basis; - Excellent multitasking and organizational skills essential to meet client needs, such as: itinerary changes, bookings (flights, tours, accommodation, car rentals, and insurance) through consistent use of 17 complex programs, - Maintaining up-to-date product and destination knowledge, and being flexible with work hours to meet deadlines.

Gold Class Manager

• Mar 2004 - Mar 2008

During my four years with Event Cinemas I assisted in establishing Australia’s premium entertainment concept, Gold Class; a luxurious Cinema/Restaurant experience. My position as Gold Class Manager provided me with a unique opportunity to develop a broad range of relevant skills, including: - Managing a team of 45 staff with 7 supervisors to consistently exceed customer expectations by hiring, scheduling, and training all staff to company standards, while maintaining a venue that provided a memorable VIP experience for every guest. This presented me with an opportunity to develop excellent communication skills while utilizing my social, energetic and creative personality; - Developing strong leadership skills in a fast-paced environment, and overcoming challenges with delegation, flexibility, and efficient time management. Being reliable, approachable and well organized proved essential in managing these challenges; - Multitasking front-of-house operations with office duties, which were an integral part of managing the location. These duties included: budgeting, event planning, reporting, product training, responding to customer feedback, and implementing company policies and procedures. The location consistently exceeded revenue expectations and ranked among the highest nationally in customer satisfaction.

Adventure Camp Coordinator

• Mar 2001 - Sep 2002

A pivotal beginning to my career in Leadership, this position launched my passion for outdoor recreation-based learning. With complete responsibility for the program I developed a number of relevant skills, including: - Planning, coordinating and leading multi-week outdoor adventure programs for youth that included: Hiking, White Water Rafting, Kayaking, Rock Climbing, Surfing, Horseback Riding, Zip Lining and Mountain Biking. Each program was designed to provide campers with a rewarding wilderness experience while learning life skills, environmental awareness, animal safety and campground etiquette. - Facilitation of daily tasks, such as driving long distances, assigning and overseeing campsite responsibilities, meal preparation, nightly entertainment, and scheduling of all activities, including those operated by third parties; - Ability to creatively problem solve any issues, as all of our trips were in remote, unpredictable environments within the Southwestern United States. Flexibility, patience, and a positive attitude were necessary attributes for successfully overcoming any obstacles; - Camper safety and satisfaction shared equal priority and required competency in organization, group dynamics and behavior management. A passion for outdoor adventure and a fun, responsible attitude proved fundamental in managing these challenges to ensure each camper had a rich and rewarding experience; - The success of the Adventure Camp Program continued to accomplish widespread attention during my 2 years as Coordinator, and even with the addition of trips we were consistently operating at full capacity. A benefit to this success was that the YMCA of Southern California had invited us to exclusively attend their multi-camp program on Catalina Island, establishing a new relationship between interstate YMCA’s.

Camp Counselor

• May 2000 - Oct 2000

My introduction to working with kids and the outdoors. Loved both, had a life-changing summer as camp-counselor. My introduction to working with kids and the outdoors. Loved both, had a life-changing summer as camp-counselor.