Experience

Boston Park Plaza

• United States
• Hospitality
• 1 - 100 Employee

• GENERAL MANAGER (2022-Present)

  • 2017 - Present

  -𝗛𝗢𝗧𝗘𝗟 𝗠𝗔𝗡𝗔𝗚𝗘𝗥 (𝟮𝟬𝟭𝟳-𝟮𝟬𝟮𝟮) ◆ 𝗦𝗖𝗢𝗣𝗘: Earned promotion to lead the strategic vision for this 4-Diamond, iconic Boston landmark hotel, spearheading all facets of operations, P&L, guest services, F&B, financial governance, marketing/sales, HR, and facilities. Direct a team of 10 directors, 74 managers, and 500 union/nonunion employees to provide unprecedented service at each interaction. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Harnessed the potential… Show more -𝗛𝗢𝗧𝗘𝗟 𝗠𝗔𝗡𝗔𝗚𝗘𝗥 (𝟮𝟬𝟭𝟳-𝟮𝟬𝟮𝟮) ◆ 𝗦𝗖𝗢𝗣𝗘: Earned promotion to lead the strategic vision for this 4-Diamond, iconic Boston landmark hotel, spearheading all facets of operations, P&L, guest services, F&B, financial governance, marketing/sales, HR, and facilities. Direct a team of 10 directors, 74 managers, and 500 union/nonunion employees to provide unprecedented service at each interaction. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Harnessed the potential of 500 associates to secure status as a 4-Diamond hotel for 6 years consecutively—1st time in hotel’s history. ➠ Critical player in union negotiation meetings, achieving successful outcome in collaboration with VP of HR. ➠ Captured $550K by implementing hotel’s sustainability initiatives, eliminating single-use plastic, among other items. ➠ Launched an industry-first pilot program for an in-room dining, web-based app and an AI platform for guest inquiries/service requests, enhancing guests’ experiences. ➠ Grew RevPAR 4 points and guest service scores on Trip Advisor from 54 to 35, partnering with an outside vendor to design a Train the Trainer program focused on guest surveys. Show less -𝗛𝗢𝗧𝗘𝗟 𝗠𝗔𝗡𝗔𝗚𝗘𝗥 (𝟮𝟬𝟭𝟳-𝟮𝟬𝟮𝟮) ◆ 𝗦𝗖𝗢𝗣𝗘: Earned promotion to lead the strategic vision for this 4-Diamond, iconic Boston landmark hotel, spearheading all facets of operations, P&L, guest services, F&B, financial governance, marketing/sales, HR, and facilities. Direct a team of 10 directors, 74 managers, and 500 union/nonunion employees to provide unprecedented service at each interaction. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Harnessed the potential… Show more -𝗛𝗢𝗧𝗘𝗟 𝗠𝗔𝗡𝗔𝗚𝗘𝗥 (𝟮𝟬𝟭𝟳-𝟮𝟬𝟮𝟮) ◆ 𝗦𝗖𝗢𝗣𝗘: Earned promotion to lead the strategic vision for this 4-Diamond, iconic Boston landmark hotel, spearheading all facets of operations, P&L, guest services, F&B, financial governance, marketing/sales, HR, and facilities. Direct a team of 10 directors, 74 managers, and 500 union/nonunion employees to provide unprecedented service at each interaction. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Harnessed the potential of 500 associates to secure status as a 4-Diamond hotel for 6 years consecutively—1st time in hotel’s history. ➠ Critical player in union negotiation meetings, achieving successful outcome in collaboration with VP of HR. ➠ Captured $550K by implementing hotel’s sustainability initiatives, eliminating single-use plastic, among other items. ➠ Launched an industry-first pilot program for an in-room dining, web-based app and an AI platform for guest inquiries/service requests, enhancing guests’ experiences. ➠ Grew RevPAR 4 points and guest service scores on Trip Advisor from 54 to 35, partnering with an outside vendor to design a Train the Trainer program focused on guest surveys. Show less



Lenox Hotel, Back Bay

• Hospitality
• 1 - 100 Employee

• HOTEL MANAGER

  • 2015 - 2017

  ◆ 𝗦𝗖𝗢𝗣𝗘: Managed all aspects of operations, including strategic planning, finances, P&L, and cost control for this family owned, boutique hotel. Steered vendor relationships for 3 restaurants, retail, and parking services. Conducted training to provide 4-Diamond service and guest experiences. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Maintained 4-Diamond status and #4 ranking on Trip Advisor. ➠ Launched extremely successful Lenox Music Series to improve scenography… Show more ◆ 𝗦𝗖𝗢𝗣𝗘: Managed all aspects of operations, including strategic planning, finances, P&L, and cost control for this family owned, boutique hotel. Steered vendor relationships for 3 restaurants, retail, and parking services. Conducted training to provide 4-Diamond service and guest experiences. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Maintained 4-Diamond status and #4 ranking on Trip Advisor. ➠ Launched extremely successful Lenox Music Series to improve scenography, fostering strategic relationship with Berkely School of Music. Show less ◆ 𝗦𝗖𝗢𝗣𝗘: Managed all aspects of operations, including strategic planning, finances, P&L, and cost control for this family owned, boutique hotel. Steered vendor relationships for 3 restaurants, retail, and parking services. Conducted training to provide 4-Diamond service and guest experiences. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Maintained 4-Diamond status and #4 ranking on Trip Advisor. ➠ Launched extremely successful Lenox Music Series to improve scenography… Show more ◆ 𝗦𝗖𝗢𝗣𝗘: Managed all aspects of operations, including strategic planning, finances, P&L, and cost control for this family owned, boutique hotel. Steered vendor relationships for 3 restaurants, retail, and parking services. Conducted training to provide 4-Diamond service and guest experiences. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Maintained 4-Diamond status and #4 ranking on Trip Advisor. ➠ Launched extremely successful Lenox Music Series to improve scenography, fostering strategic relationship with Berkely School of Music. Show less



The Beverly Hills Hotel

• United States
• Hospitality
• 100 - 200 Employee

• DIRECTOR OF ROOMS

  • 2014 - 2015

  ◆ 𝗦𝗖𝗢𝗣𝗘: Guided daily operations for this iconic hotel, including front office, guest services, housekeeping, in-room dining, spa, gift shop, restaurants and banquet, and engineering. Administered P&L and cut costs while managing guest experiences and problem resolution. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Trained with Dorchester Collection standards for each role, which incorporated AAA 5-Diamond and Forbes 5-Star standards; earned top Employee Satisfaction scores of… Show more ◆ 𝗦𝗖𝗢𝗣𝗘: Guided daily operations for this iconic hotel, including front office, guest services, housekeeping, in-room dining, spa, gift shop, restaurants and banquet, and engineering. Administered P&L and cut costs while managing guest experiences and problem resolution. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Trained with Dorchester Collection standards for each role, which incorporated AAA 5-Diamond and Forbes 5-Star standards; earned top Employee Satisfaction scores of 93.9 in 2014. Show less ◆ 𝗦𝗖𝗢𝗣𝗘: Guided daily operations for this iconic hotel, including front office, guest services, housekeeping, in-room dining, spa, gift shop, restaurants and banquet, and engineering. Administered P&L and cut costs while managing guest experiences and problem resolution. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Trained with Dorchester Collection standards for each role, which incorporated AAA 5-Diamond and Forbes 5-Star standards; earned top Employee Satisfaction scores of… Show more ◆ 𝗦𝗖𝗢𝗣𝗘: Guided daily operations for this iconic hotel, including front office, guest services, housekeeping, in-room dining, spa, gift shop, restaurants and banquet, and engineering. Administered P&L and cut costs while managing guest experiences and problem resolution. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Trained with Dorchester Collection standards for each role, which incorporated AAA 5-Diamond and Forbes 5-Star standards; earned top Employee Satisfaction scores of 93.9 in 2014. Show less



Hotel Commonwealth

• United States
• Hospitality
• 1 - 100 Employee

• DIRECTOR OF OPERATIONS

  • 2010 - 2014

  ◆ 𝗦𝗖𝗢𝗣𝗘: Performed operational oversight, security, front office, concierge, engineering, budgeting/forecasting, and P&L for this family owned, boutique hotel. Crafted the strategic plan and vision, improved performance, and controlled costs while delivering outstanding guest experiences. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Key contributor to ranking #1 hotel (out of 74) in Boston on Trip Advisor for 3 years running and achieving #6 luxury hotel in the US. ◆ 𝗦𝗖𝗢𝗣𝗘: Performed operational oversight, security, front office, concierge, engineering, budgeting/forecasting, and P&L for this family owned, boutique hotel. Crafted the strategic plan and vision, improved performance, and controlled costs while delivering outstanding guest experiences. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Key contributor to ranking #1 hotel (out of 74) in Boston on Trip Advisor for 3 years running and achieving #6 luxury hotel in the US.



Ritz-Carlton Boston Common

• FRONT OF THE HOUSE MANAGER (2009-2010)

  • 2009 - 2010

  ◆ 𝗦𝗖𝗢𝗣𝗘: Led activities for front of house operations, such as arrival/check-in, club lounge, and guest experiences. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Critical member of operational excellence platform launch, which tracked daily guest interactions and feedback from managers; improved rating from 4-Diamond to 5-Diamond and aligned service processes to Forbes standards.

• DIRECTOR OF HOUSEKEEPING

  • 2007 - 2009

  ◆ 𝗦𝗖𝗢𝗣𝗘: Directed a 60-member team in ensuring guestroom and public space cleanliness standards were met. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Participated in multimillion-dollar room renovation project, transitioning to a 5-Diamond rating; collaborated with construction personnel, ensuring housekeeping standards were kept. Early Career Success: Developed a solid foundation as FACILITY MANAGER (2005-2007) AND EXECUTIVE HOUSEKEEPER (2004-2005) at Stoweflake… Show more ◆ 𝗦𝗖𝗢𝗣𝗘: Directed a 60-member team in ensuring guestroom and public space cleanliness standards were met. ◆ 𝗢𝗥𝗚𝗔𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗜𝗠𝗣𝗔𝗖𝗧: ➠ Participated in multimillion-dollar room renovation project, transitioning to a 5-Diamond rating; collaborated with construction personnel, ensuring housekeeping standards were kept. Early Career Success: Developed a solid foundation as FACILITY MANAGER (2005-2007) AND EXECUTIVE HOUSEKEEPER (2004-2005) at Stoweflake Mountain Resort and Spa, and ASSISTANT FRONT OFFICE