Sr Systems Engineer

• Oct 2022 - Present

Under general supervision, manages the network desktop environments across multiple sites to meet business requirements, manages day to day operation of assigned business and infrastructure systems, and performs at optimum levels compliant with departmental and organizational policies.Work with end users, various vendors, and IT management to understand, support and maintain end user operating environments.Co-ordinate small to medium size projects involving desktop environment deployments and or supporting software.Act as an escalation resource to coordinate resolutions to complex issues across multiple digital teams. Show less

Executive End User Support Specialist

• Apr 2021 - Oct 2022

Provides focused support and maintenance for the end-user computing (EUC) devices of the organization’s executives.Provides day-to-day consultation, instruction, troubleshooting and problem solving to the organization’s executives for any IT related inquiries.Provides exemplary customer service, exercises good judgment, within established procedures and policies when resolving client issues.Identifies problems and ensures executives’ expectations are reliably and appropriately addressed in a timely fashion Show less

System Administrator

• May 2016 - Apr 2021

Work with key stakeholders, various vendors, and IT management to understand business and systems requirements.Support essential business processes and the corresponding IT infrastructure.

System Technician

• Dec 2013 - May 2016

Install and manage approved software distributions using Microsoft SCCM.Create application packages for automated deployment to end user systems via Microsoft SCCM.Create hybrid Windows OS task sequences to automate imaging end user equipment.Managing the purchasing and deployment of company hardware to meet hardware lifecycle policies including decommissioning and recycling old equipment.

Desktop Support Specialist

• Nov 2010 - Dec 2013

Coordinate with vendors to resolve technical problems with desktop computing equipment and software.Diagnose and resolve PC-related problems concerning hardware, operating systems and application issues on desktop computers and peripherals.IT groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including IP telephones.

Second Shift Manager - Meat Department

• Sep 2007 - Nov 2010

Delegate responsibilities through maintaining effective communication as well as holding staff accountable for quality of work complete.Ensure compliance with safety and sanitation standards mandated by state, federal and OSHA regulations.Trained employees to ensure they are given the skills and knowledge required to excel.Resolving customer complaints and deescalating employee conflicts.

Counter Hop

• Aug 2006 - Sep 2007