Experience

Swiss-Belinn Karawang

• Indonesia
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Aug 2021 - Present

  178 Rooms | 1 ballroom | 11 meeting rooms- Performing task and projects as delegated by Front Office Manager- Assisting Manager On Duty with guest issues and request- Creates a work enviroment that promotes teamwork,mutual respect, and employee satisfaction- Supervise Front Desk Agent & reporting staff perfomance review for achieve KPI every month - Prepare work schedule and expedites workflow- Giving direction, resolving problem, and desicion making- Maintaining Online Travel Agent (Rate & allotment) by using channel manager STAAH (side duties)- Maintaining house folio & guest deposit- Mantaining GRI (Guest Review Index) Show less

• Front Desk Agent

  • Aug 2020 - Aug 2021

  - Handling check in & check out process- Courtesy guest by call after 10 - 15 minute check in- Maintaining and record all guest request & complain- Recognize travel agent voucher and other voucher- Preparing registration list for group arrival- Cashiering- Maintaining petty cash- Night audit duties



Namaaz Dining Molecular Gastronomy

• Jakarta Selatan, Jakarta, Indonesia

• Intern

  • Jan 2019 - Jun 2019



Sheraton Grand Jakarta Gandaria City Hotel

• Indonesia
• Hospitality
• 100 - 200 Employee

• Cook Helper

  • Mar 2018 - Mar 2018

  - Prepare Ingridient - Assisting carve the Peking Duck In Front Of The Guest - Food Runner For Wedding Stall - Cleaning and maintaining tools & equipment - Prepare Ingridient - Assisting carve the Peking Duck In Front Of The Guest - Food Runner For Wedding Stall - Cleaning and maintaining tools & equipment



Pullman Jakarta Central Park

• Indonesia
• Hospitality
• 100 - 200 Employee

• Cook Helper Kitchen Banquet

  • Jan 2018 - Jan 2018

  - Prepare Ingridient - Assisting carve the Peking Duck In Front Of The Guest - Food Runner For Wedding Stall - Cleaning and maintaining tools & equipment - Prepare Ingridient - Assisting carve the Peking Duck In Front Of The Guest - Food Runner For Wedding Stall - Cleaning and maintaining tools & equipment