NJ Workforce Registry Specialist

• Jun 2017 - Present

Sr Claims Rep

• Mar 2016 - Jun 2017

Assisting Providers with medical claims.

Interim Program Coordinator

• Apr 2020 - May 2023

Senior Claims Representative

• Jun 2015 - Dec 2015

Servicing members life insurance and annuity needs Servicing members life insurance and annuity needs

Supervisor - Member Services

• Dec 2013 - Jun 2015

Supervising employees; assisting with training, fine-tuning their skills to prepare them to provide an optimum experience for our members. Meeting payroll deadlines, submitting monthly stat reports, utilizing IEX to skill agents, keeping track of schedules, using CRM, and CMS, as well as CalabrioOne, and Crystal Reporting as management tools. Mentoring agents so that they learn to provide an optimal experience while enrolling members in TennCare via State of Tn database. Maintaining updated accounts by making QLE changes, customer call backs, QMBs, SLMBs, QIs, QWDs, LTSS updates, CHOICES program updates, initiating appeals, PEs, dual eligibility, CHIPS, TnWellBaby program updates, etc. Show less

Benefits Enrollment Specialist

• Oct 2013 - Dec 2013

Enrolling HCA participants in medical benefits via PASS, AIS, and Kforce systems, as well as educating participants about their benefit options. Enrolling HCA participants in medical benefits via PASS, AIS, and Kforce systems, as well as educating participants about their benefit options.

Customer Service Representative

• Apr 2013 - Oct 2013

Sprint tech support. Programming phones,assisting customers in call center environment, payment delays, blocking phone features, upselling, selling. Sprint tech support. Programming phones,assisting customers in call center environment, payment delays, blocking phone features, upselling, selling.

Travel Specialist Supervisor

• Nov 2010 - Dec 2011

As a Call Center Supervisor it was my duty to see that agents met their required goals and quotas, maintained custormer satisfaction, while delivering a pleasurable, and memorable vacation experience for the assigned client; while staying within the scope of the client's budgets and timelines and making sure to motivate my agents to strive for success at meeting company goals. As a Call Center Supervisor it was my duty to see that agents met their required goals and quotas, maintained custormer satisfaction, while delivering a pleasurable, and memorable vacation experience for the assigned client; while staying within the scope of the client's budgets and timelines and making sure to motivate my agents to strive for success at meeting company goals.

Senior Tax Advisor

• Dec 2005 - Apr 2009

Prepared clients tax returns, advised clients on tax laws, extensive data entry, while mentoring new agents and training them to be top tax specialists. Prepared clients tax returns, advised clients on tax laws, extensive data entry, while mentoring new agents and training them to be top tax specialists.

HR Assistant @ Dell Computers

• Jan 2007 - Sep 2007

2nd entered new hires into database, maintained database of new hires and no hires, entered employee information into database, processed unemployment information, responded to unemployment claims, verified I-9 documents during hiring process, facilitated orientations of new hires. Facilitated meetings via Windows Live Meeting, implemented a filing system, greeting guests, answering phones, answering employee and staff questions, extensive data entry. 2nd entered new hires into database, maintained database of new hires and no hires, entered employee information into database, processed unemployment information, responded to unemployment claims, verified I-9 documents during hiring process, facilitated orientations of new hires. Facilitated meetings via Windows Live Meeting, implemented a filing system, greeting guests, answering phones, answering employee and staff questions, extensive data entry.

Administrative Assistant

• Sep 2003 - Jul 2006

Microsoft Excel, PowerPoint, Word, Outlook; phones, fax, copier, scanner, calculator; filing, check requests, internal billing, ledger adjustments, statistical data entry, travel requests, maintain calendars, agendas, take minutes at departmental meetings, budgets reports, office duties; greet clientele. Microsoft Excel, PowerPoint, Word, Outlook; phones, fax, copier, scanner, calculator; filing, check requests, internal billing, ledger adjustments, statistical data entry, travel requests, maintain calendars, agendas, take minutes at departmental meetings, budgets reports, office duties; greet clientele.

Medical Biller

• Sep 2002 - Mar 2005

Ensured accuracy and timely completion while processing ICD-9 diagnosis coding and verifying insurance coverage and medical claims in the system database. Ensured accuracy and timely completion while processing ICD-9 diagnosis coding and verifying insurance coverage and medical claims in the system database.

Insurance Agent Supervisor

• May 1994 - Sep 1996

Upselling Cold-calling Commissions Earning company in excess of 175k/yr Recruiting and training new insurance agents, Upselling Cold-calling Commissions Earning company in excess of 175k/yr Recruiting and training new insurance agents,

Medical Secretary

• Jul 1991 - Apr 1993

Entering Doctor's order into system, liaison between doctor's, nurses, patients, and visitors, in Labor and Delivery, Post Partum, ER, Oncology, ensuring smooth transition from hospital to home, making sure labs and tests were updated and carried out, and answering phones. Entering Doctor's order into system, liaison between doctor's, nurses, patients, and visitors, in Labor and Delivery, Post Partum, ER, Oncology, ensuring smooth transition from hospital to home, making sure labs and tests were updated and carried out, and answering phones.

Administrative Assistant

• Oct 1992 - Mar 1993

Phones Office Equipment Served under Manager of Safety and Security Dispatcher Phones Office Equipment Served under Manager of Safety and Security Dispatcher

Computer Operator I

• Jan 1988 - Oct 1990

and forms relating to all paperwork sent out from State of Tennessee, including certifications, licenses, TDOT correspondence, checks, etc. and forms relating to all paperwork sent out from State of Tennessee, including certifications, licenses, TDOT correspondence, checks, etc.

Computer Operator

• Dec 1980 - Sep 1988

Sole computer operator employed during David Satcher (former Surgeon General of the United States), and Dr. Leonard (former President of Howard University). Ran all University documents, including grades, checks, accounts payables and receivables, student accounts, financial aid, etc. Sole computer operator employed during David Satcher (former Surgeon General of the United States), and Dr. Leonard (former President of Howard University). Ran all University documents, including grades, checks, accounts payables and receivables, student accounts, financial aid, etc.