Experience

Georgia Department of Human Services

• United States
• Government Administration
• 700 & Above Employee

• Program Support Specialist

  • Dec 2016 - Present

  Responsible for performing programmatic and administrative work supportive of the day-to-day program operating activities and/or services. The work involves identifying and analyzing the needs of the program(s); evaluating current standard operating procedures (SOP); researching program issues, concerns and complaints; and recommending administrative strategies or changes. The assignments include document management, file management, and similar clerical activities that are average and repetitive in nature, and are complicated by the requirement to determine the effect of problems encountered and propose management solutions and recommendations from among several viable alternatives. Show less

• Intake Worker/Team Lead

  • Jun 2014 - Aug 2020

  • Take incoming for concern with child abuse or neglect issues • Process information in a detail and timely manner• Train new associate on the office systems and company procedures. Key Accomplishments:• Received recognition on doing a thorough report for Child Protective Services• Won award for completing reports in the required time frame.



Vision Virtual Assistant

• Georgia

• Virtual Assistant

  • Dec 2020 - Feb 2023



Freelance

• Freelance Writer

  • Aug 2012 - Feb 2023



Al Mada for Managing Financial Crises

• Jordan
• Business Consulting and Services
• 700 & Above Employee

• Virtual Assistance

  • Jun 2013 - May 2014

  • Schedule and coordinate meetings, appointment, and travel arrangements for supervisor and managers. • Maintain utmost discretion when dealing with sensitive topics. • Typed documents such as correspondence, drafts, memos, and emails. • Open, sorted, and distributed incoming messages and correspondence • Purchased and maintained office supply inventories and being careful to adhere to budgeting practices • Recorded, transcribed, and distributed minutes of meetings • Organize and prepare day-to-day correspondence including email accounts and voice messages • Manage, plan and organize company calendar; organize all business travel Show less



Nan Pago Enterprise

• Virtual Assistant

  • Jan 2013 - Jun 2013

  Assisted with purchasing of safety supplies and processed client orders. Updated blog entry as well research critical information for blogs. Typed documents such as correspondence, drafts, memos, and emails. Open, sorted, and distributed incoming messages and correspondence Assisted with purchasing of safety supplies and processed client orders. Updated blog entry as well research critical information for blogs. Typed documents such as correspondence, drafts, memos, and emails. Open, sorted, and distributed incoming messages and correspondence



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Virtual Customer Service Representative

  • Nov 2011 - Mar 2013

  Worked 10-15 hrs/wk while in college.. Assisted customers with video selection and payment. Answer questions, resolve issues and upgrade services Worked 10-15 hrs/wk while in college.. Assisted customers with video selection and payment. Answer questions, resolve issues and upgrade services



GEICO

• United States
• Insurance
• 700 & Above Employee

• Property and Casualty Insurance Agent

  • Jul 2002 - Nov 2011

  Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing