Commission Run Supervisor

• Jul 2016 - Present

Commissions Analyst -- Telecommunications Master Agent | Voice | Data | Ethernet | Cloud Computing

• Jun 2013 - Present

Where Partnership Comes First It's your business. It's your vision. We support that. In this transformative time in our business the one constant has been the importance of strong partnerships. X4 Solutions has forged the best carrier partnerships and continues to evolve. The X4 portfolio, and our commitment to supporting the vision of our sales partners has fostered the most productive network of independent sales professionals. If you value partnership and want to grow your business, we would be honored to support you. X4 Solutions was formed by a collective of independent agencies that joined forces to meet the need for better solutions in the Agent sales channel. We offer full-scale voice & data solutions, energy services and a vibrant solutions marketplace. Mission The mission of X4 Solutions is clear: Understand the business needs of our sales partner, have a clear vision of success as they define it, and apply our time, effort and resources to support that. With this single mission as our top priority, we have developed a program that fully supports the consultative relationships our partners build with their clients. its pledge to longevity. Innovation and Change - X4 Solutions remains on the cutting edge of technology, offering the most-efficient and practical solutions available.

Administrative Assistant

• 2011 - 2013

♦ Researched data on sales market to assist agent Prepared documents for future homebuyers♦ Maintained and updated multiple websites♦ Scheduled appointments for potential clients ♦ Researched data on sales market to assist agent Prepared documents for future homebuyers♦ Maintained and updated multiple websites♦ Scheduled appointments for potential clients

Client Accounting Representative

• 2006 - 2011

♦ Researched and processed daily lockbox batches.♦ Processed payments received from clients.♦ Researched client invoices to apply payments.♦ Processed daily research and check issuance requests for Attorney Network♦ Reconciled invoices for payment of legal fees♦ Keyed Journal Entries for electronic transfers and bank reconciliations♦ Reconciled daily remittances to invoice clients for payment♦ Issued checks for Legal fees, expenses and Court Costs♦ Responsible for updating team procedures based on auditing standards♦ Logged teams daily tracking figures and provided monthly detail reports♦ Processed requests for check status verifications and stop payments

Risk Management Alternatives | Consumer Call Team Lead

• 2001 - 2006

Consumer Call Team Lead:♦ Provided service to customers seeking to locate and resolve accounts.♦ Resolved all escalated issues in co-ordinance with strict laws and policies. ♦ Updated consumer credit bureau reports based on research.♦ Submitted requests for account updates based on account research.♦ Resolved more than forty escalated account issues dailyClient Direct Payments Representative: ♦ Processed transactions received via fax, telephone, email and/or mail.♦ Reconciled weekly and monthly payment files by the client. Tracked and processed scheduled electronic payment files.♦ Researched clients weekly and monthly invoices for processing errors.♦ Contact clients to review account history for updatesClient Services Representative:♦ Served as the primary liaison between our external clients, collection management, and internal personnel♦ Initiated weekly conference calls to discuss collections duties and performance♦ Generated reports for internal and external client analysis♦ Communicated to client, administrative and organizational changes♦ Provided research and resolution support for clients and collection branch personnel♦ Responsible for account reconciliations and updates

Assistant Manager

• 1994 - 2001

♦ Supervised, managed, and trained up to eight person staff.♦ Coordinated monthly training sessions to technicians for skill leveled certifications.♦ Maintained and updated employee records as coordinated with corporate office.♦ Increased and maintained store sales through proper marketing and motivational tools.♦ Minimized profit loss through monthly auditing, inventories, and proper Quality Assurance techniques. ♦ Supervised, managed, and trained up to eight person staff.♦ Coordinated monthly training sessions to technicians for skill leveled certifications.♦ Maintained and updated employee records as coordinated with corporate office.♦ Increased and maintained store sales through proper marketing and motivational tools.♦ Minimized profit loss through monthly auditing, inventories, and proper Quality Assurance techniques.