Experience

Showpad

• Belgium
• Software Development
• 300 - 400 Employee

• Consultant, Professional Services

  • Jan 2022 - Present

  - Successfully completed software implementation projects for clients across all levels of growth, from start-ups to enterprise-level corporations, with a 95% client satisfaction rate, while staying on schedule and within budget - Successfully guided customers to give them proactive assistance as they configure their Showpad instance driving the most value possible to their business - Mapped customer objectives with product use cases to demonstrate outcomes meeting our methodology exit… Show more - Successfully completed software implementation projects for clients across all levels of growth, from start-ups to enterprise-level corporations, with a 95% client satisfaction rate, while staying on schedule and within budget - Successfully guided customers to give them proactive assistance as they configure their Showpad instance driving the most value possible to their business - Mapped customer objectives with product use cases to demonstrate outcomes meeting our methodology exit criteria - Demonstrated expertise in providing comprehensive end-user training for enterprise premium services clients of Showpad, delivering sessions fluently in both English and Spanish to ensure maximum comprehension and adoption. - Spearheaded along with peers the development and implementation of innovative tools and methodologies to streamline the implementation of Showpad solutions, resulting in significant reductions in project overrun and increased adoption rates of the software - Developed a reputation as a trusted advisor to client stakeholder including C-level executives, resulting in an increase in upsell opportunities and client retention - Proactively consulted with clients to determine their unique use-cases and advised on best practices for Showpad implementation, resulting in optimal utilization of the platform and increased client satisfaction. - Collaborated closely with cross-functional teams, including Support, Engineering, and Product, to effectively manage customer escalations and provide prompt solutions to client inquiries. Show less - Successfully completed software implementation projects for clients across all levels of growth, from start-ups to enterprise-level corporations, with a 95% client satisfaction rate, while staying on schedule and within budget - Successfully guided customers to give them proactive assistance as they configure their Showpad instance driving the most value possible to their business - Mapped customer objectives with product use cases to demonstrate outcomes meeting our methodology exit… Show more - Successfully completed software implementation projects for clients across all levels of growth, from start-ups to enterprise-level corporations, with a 95% client satisfaction rate, while staying on schedule and within budget - Successfully guided customers to give them proactive assistance as they configure their Showpad instance driving the most value possible to their business - Mapped customer objectives with product use cases to demonstrate outcomes meeting our methodology exit criteria - Demonstrated expertise in providing comprehensive end-user training for enterprise premium services clients of Showpad, delivering sessions fluently in both English and Spanish to ensure maximum comprehension and adoption. - Spearheaded along with peers the development and implementation of innovative tools and methodologies to streamline the implementation of Showpad solutions, resulting in significant reductions in project overrun and increased adoption rates of the software - Developed a reputation as a trusted advisor to client stakeholder including C-level executives, resulting in an increase in upsell opportunities and client retention - Proactively consulted with clients to determine their unique use-cases and advised on best practices for Showpad implementation, resulting in optimal utilization of the platform and increased client satisfaction. - Collaborated closely with cross-functional teams, including Support, Engineering, and Product, to effectively manage customer escalations and provide prompt solutions to client inquiries. Show less



Sequoia

• United States
• Human Resources Services
• 700 & Above Employee

• Enterprise Benefits Specialist

  • Dec 2020 - Dec 2021

  - Successfully handled 500+ benefit related inquiries each month, meeting the SLA of responding within 24 hours, resulting in a 95% satisfaction rating from HR client contacts and their employees - Acquired extensive knowledge and proficiency in various employee benefits, encompassing healthcare coverage, STD/LTD, life insurance, and 401k plans, enabling me to efficiently address a wide range of inquiries - Successfully resolved complex medical claims issues for employees, resulting in a… Show more - Successfully handled 500+ benefit related inquiries each month, meeting the SLA of responding within 24 hours, resulting in a 95% satisfaction rating from HR client contacts and their employees - Acquired extensive knowledge and proficiency in various employee benefits, encompassing healthcare coverage, STD/LTD, life insurance, and 401k plans, enabling me to efficiently address a wide range of inquiries - Successfully resolved complex medical claims issues for employees, resulting in a savings of $100,000+ in healthcare costs for the company. Coached and trained new Employee Advocates, resulting in decreased ramp-up time and a continued success in their respective roles. - Successfully navigated multiple benefits administration systems and internal technology platforms - Partnered with diverse cross-functional teams to ideate, design, and execute strategic projects aimed at enhancing our team's best practices, ultimately leading to increased efficiency, proficiency, and knowledge

• SMB Benefits Specialist

  • Aug 2020 - Dec 2020



Mountain Park Health Center

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• Nutritionist

  • May 2019 - Aug 2020

  Mountain Park Health Center works with the communities it serves to sustain and improve health by providing affordable primary care. For nearly 40 years we have been providing whole-patient care for the entire family. Each year we keep nearly 90,000 of our neighbors in Goodyear, Tempe and Phoenix healthy. As a Nutritionist for the WIC Department my duties included: - Performing nutrition assessments and providing medium risk nutrition counseling services to low-income participants… Show more Mountain Park Health Center works with the communities it serves to sustain and improve health by providing affordable primary care. For nearly 40 years we have been providing whole-patient care for the entire family. Each year we keep nearly 90,000 of our neighbors in Goodyear, Tempe and Phoenix healthy. As a Nutritionist for the WIC Department my duties included: - Performing nutrition assessments and providing medium risk nutrition counseling services to low-income participants for the Special Supplemental Nutrition Program for Women, Infants, and Children - Using empathetic listening to evaluate WIC applicants and participant’s needs for health care, financial, and social assistance in order to make and document appropriate referrals - Utilizing a participant centered approach to provide nutrition education and counseling appropriate to age, health risks, and family needs - Explaining program procedures, regulations, processes and timeframes to applicants and representatives Show less Mountain Park Health Center works with the communities it serves to sustain and improve health by providing affordable primary care. For nearly 40 years we have been providing whole-patient care for the entire family. Each year we keep nearly 90,000 of our neighbors in Goodyear, Tempe and Phoenix healthy. As a Nutritionist for the WIC Department my duties included: - Performing nutrition assessments and providing medium risk nutrition counseling services to low-income participants… Show more Mountain Park Health Center works with the communities it serves to sustain and improve health by providing affordable primary care. For nearly 40 years we have been providing whole-patient care for the entire family. Each year we keep nearly 90,000 of our neighbors in Goodyear, Tempe and Phoenix healthy. As a Nutritionist for the WIC Department my duties included: - Performing nutrition assessments and providing medium risk nutrition counseling services to low-income participants for the Special Supplemental Nutrition Program for Women, Infants, and Children - Using empathetic listening to evaluate WIC applicants and participant’s needs for health care, financial, and social assistance in order to make and document appropriate referrals - Utilizing a participant centered approach to provide nutrition education and counseling appropriate to age, health risks, and family needs - Explaining program procedures, regulations, processes and timeframes to applicants and representatives Show less



ASU College of Health Solutions

• United States
• Higher Education
• 100 - 200 Employee

• Student Research Assistant

  • Aug 2017 - Jul 2019

  - Under the supervision of various research faculty assist with various research tasks to aid in the long-term goal of developing an evidence-based, healthy lifestyle intervention for midlife Mexican-American men that will be disseminated in various community settings - Comply with ethical conduct of research in order to recruit and consent individuals for participation in focus groups - Enter and manage study-related data into databases such as Qualtrics and SPSS - Analyze research… Show more - Under the supervision of various research faculty assist with various research tasks to aid in the long-term goal of developing an evidence-based, healthy lifestyle intervention for midlife Mexican-American men that will be disseminated in various community settings - Comply with ethical conduct of research in order to recruit and consent individuals for participation in focus groups - Enter and manage study-related data into databases such as Qualtrics and SPSS - Analyze research materials such as focus groups transcripts and surveys for accuracy - Code focus group transcripts in order to analyze data for use in the development of lifestyle intervention - Gain a deeper understanding of qualitative and quantitative research methods, as well as academic research best practices Show less - Under the supervision of various research faculty assist with various research tasks to aid in the long-term goal of developing an evidence-based, healthy lifestyle intervention for midlife Mexican-American men that will be disseminated in various community settings - Comply with ethical conduct of research in order to recruit and consent individuals for participation in focus groups - Enter and manage study-related data into databases such as Qualtrics and SPSS - Analyze research… Show more - Under the supervision of various research faculty assist with various research tasks to aid in the long-term goal of developing an evidence-based, healthy lifestyle intervention for midlife Mexican-American men that will be disseminated in various community settings - Comply with ethical conduct of research in order to recruit and consent individuals for participation in focus groups - Enter and manage study-related data into databases such as Qualtrics and SPSS - Analyze research materials such as focus groups transcripts and surveys for accuracy - Code focus group transcripts in order to analyze data for use in the development of lifestyle intervention - Gain a deeper understanding of qualitative and quantitative research methods, as well as academic research best practices Show less



Southwest Interdisciplinary Research Center

• Phoenix, Arizona Area

• Research Aide

  • Jan 2019 - May 2019

  - Assist with various tasks related to the implementation of FPNG+ (Families Preparing the New Generation Plus) a parenting program that can be used to prevent substance use among Latino youth and at the same time promote healthy eating - Conduct surveys and food inventories during home visits with another study team member as part of data collection - Closely observe lesson facilitation and fill out lesson observation forms to assure program implementation is being met - Aid with… Show more - Assist with various tasks related to the implementation of FPNG+ (Families Preparing the New Generation Plus) a parenting program that can be used to prevent substance use among Latino youth and at the same time promote healthy eating - Conduct surveys and food inventories during home visits with another study team member as part of data collection - Closely observe lesson facilitation and fill out lesson observation forms to assure program implementation is being met - Aid with adult and/or student survey administration at schools to ensure quality data is obtained Show less - Assist with various tasks related to the implementation of FPNG+ (Families Preparing the New Generation Plus) a parenting program that can be used to prevent substance use among Latino youth and at the same time promote healthy eating - Conduct surveys and food inventories during home visits with another study team member as part of data collection - Closely observe lesson facilitation and fill out lesson observation forms to assure program implementation is being met - Aid with… Show more - Assist with various tasks related to the implementation of FPNG+ (Families Preparing the New Generation Plus) a parenting program that can be used to prevent substance use among Latino youth and at the same time promote healthy eating - Conduct surveys and food inventories during home visits with another study team member as part of data collection - Closely observe lesson facilitation and fill out lesson observation forms to assure program implementation is being met - Aid with adult and/or student survey administration at schools to ensure quality data is obtained Show less