Experience

PLDT

• Philippines
• Telecommunications
• 700 & Above Employee

• Program Manager

  • Sep 2022 - Present

  • Handles RTA (Request to Attach) negotiations, implementation, and data management.• Encoding and storing JPA (Joint Pole Agreement) data

• Program Manager - Program Integration & Quality Management

  • Feb 2022 - Sep 2022

  • Handles the end-to-end monitoring of wireless projects• Monitors CAPEX KPIs by analyzing deviations against budget• Liaising with internal and external project managers



PLDT

• Philippines
• Telecommunications
• 700 & Above Employee

• Senior Connectivity & Relations Executive - Building Industry Consultancy Services

  • Jan 2017 - Jul 2021

  • Leads and manages internal coordination among staffs, BICS Engineers, Wireless team and all concerned groups within PLDT in covering building readiness and technical requirements ranging from fixed, wireless and fixed-wireless solutions to Enterprise and HOME partners.• Leads, strategizes and manages new project implementation and new opportunities for both fixed and wireless facilities.• Develops and implements strategies and programs that will establish alliances and fortify business relations with building and real estate owners/developers/administrators to authorize installation of PLDT Group telecom facilities and hasten service provisioning/maintenance in said properties.• Leads and negotiates with top level clients on facility agreements and other technical requirements to secure maximum returns on investments on equipment and facilities. In coordination with Legal, prepares, submits and ensures approval of Memorandum of Agreements covering such arrangements, including project requirements. Show less

• Key Account Manager - HOME Sales

  • Jul 2015 - Dec 2017

  • Establishes and maintains relationships with major real estate developers and building owners to gauge telecom requirements of their on-going and future Enterprise and HOME developments• Addresses and resolves concerns for top-level Enterprise, HOME, and Wireless accounts.• Organizes, facilitates, and conducts HOME Sales events such as blitzes, sponsorships, and co-branded marketing activities in order to ensure presence in the buildings, and villages and generate revenue from new connects and migration.• Plays an integral part in generating new sales that will turn into revenue for the company Show less

• Key Accounts Manager - Home Marketing Support (HOME Group)

  • Oct 2013 - Jun 2015

  • Partners, develops and maintains trust and prefferred relationships with a portfolio of major real estate developers to ensure they do not turn to competition.• Serves as the link of communication between key clients and internal teams and resolves any issues and problems faced by clients and deal with complaints to maintain trust and good relationship.• Develops and implements strategies and programs that will establish alliances and fortify business relations with building and real estate owners/developers/administrators to authorize installation of PLDT Group telecom facilities and hasten service provisioning/maintenance in said properties.• Identifies new project opportunities and proposes specific facility solutions (fixed and wireless) to address the requirements of the developers or building owners.• Establishes and maintains relationships with major real estate developers and building owners to gauge telecom requirements of their on-going and future Enterprise and HOME developments. Show less



Globe Telecommunications, Inc.

• United States
• Telecommunications
• 300 - 400 Employee

• Account Manager

  • Jul 2011 - Sep 2013

  • Consistently meet individual and the assigned area's monthly, quarterly and annual sales objectives by ensuring the effective execution of channel, region and area-specific strategies, sales processes and trade programs. • Responsible for meeting individual and the assigned area's monthly, quarterly, and annual sales objectives by ensuring the effective execution of channel, region, and area-specific strategies, sales processes, and trade programs. • Ensures the effective execution of regional, area, and account-specific strategies that drive the creation of a robust sales pipeline composed of quality applications, which leads to high sales conversion. • Meets own portfolio selling objectives for assigned accounts as well as ensures the effective execution of related strategies by account managers in his/her group. • Meets own churn management objectives as well as ensures that account managers in his/her group effectively execute programs and processes that ensure long-term business engagements with accounts in their respective areas. • Executes strategies for own accounts as well as ensure that account managers in his/her group effectively implement related strategies to maximize the business potential of accounts by identifying and addressing business needs, resolving after-sales concerns, maximizing up-selling and cross-selling opportunities and conceptualizing/implementing relevant business-building programs that promote long-term relationship with accounts. Show less



Altus Communications, Inc.

• Philippines

• Institutional Sales Officer

  • Jul 2009 - Jul 2011

  • Supports the Sales Department Head in strategy formulation and execution • Ensure regular call-outs to clients to ensure high-level engagement and presence • Increase sales by expanding the company’s institutional client base and managing current business relationships with institutional clients through road shows and events Increase sales by expanding the company’s institutional client base and managing current business relationships with institutional clients • Prepare and send out sales notes on relevant market and corporate developments Show less



jobsDB Philippines

• Philippines
• Human Resources Services
• 1 - 100 Employee

• Key Accounts Specialist

  • Nov 2008 - Jul 2009

  • Accounts management and acquisition • Selling and upselling of JosDB products and services • Provides client servicing and training to corporate clients • Conducts presentations to persuade clients to patronize JobsDB products and services • Assists in various sales and marketing campaigns • Accounts management and acquisition • Selling and upselling of JosDB products and services • Provides client servicing and training to corporate clients • Conducts presentations to persuade clients to patronize JobsDB products and services • Assists in various sales and marketing campaigns



Digital Media Exchange

• Philippines
• Entertainment Providers
• 1 - 100 Employee

• Established Mobius Representative (eMAR)

  • Apr 2007 - Nov 2008

  • Accounts Management and acquisition• Selling of e-pins, prepaid cards and value added services of Mobius to Internet Gaming Cafes• Locates all Internet Gaming Cafes (IGCs) within their assigned territories• Identifies and builds rapport with owners or general managers of these IGCs• Conducts presentations to persuade IGCs and Gamers to patronize our products and services• Conducts gaming tutorials to facilitate player acquisition in IGCs• Manages database and submits pertinent IGC information (address, owner’s name, contact number, PC Specifications, internet bandwidth, ISP, etc.)• Creates and submits detailed activity reports and organizes relevant files• Assists in various sales and marketing campaigns Show less

• Game Support Specialist

  • Mar 2006 - Apr 2007

  • Provides first-level game support (voice, email, back-office support functions) for customers• Thoroughly learns the scope of support to be handled and confidently conveys this to game patrons• Ensure confidentiality of all information handled• Provides quality customer service to both internal and external customers via voice, email, or chat• Acknowledge and comply with client, regulations, and standards



Ambergris Solutions

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Interaction Associate

  • Jul 2004 - Mar 2006

  • Handles account enrollment for TXU energy • Processes service orders depending on customer’s needs • Provides appropriate and accurate responses to customer queries • Provides comprehensive and quality customer service at all times • Handles account enrollment for TXU energy • Processes service orders depending on customer’s needs • Provides appropriate and accurate responses to customer queries • Provides comprehensive and quality customer service at all times



Aegis PeopleSupport, Inc.

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• eRep

  • Sep 2003 - Apr 2004

  • Provides comprehensive and quality customer service at all times • Provides appropriate and accurate responses to customer queries • Apply technical knowledge and procedures when servicing customer queries • Learn the client’s website, policies, procedures, and any back-end systems they may use for email, products, shipping, and/or back-order information • Communicate effectively and efficiently with customers • Provides comprehensive and quality customer service at all times • Provides appropriate and accurate responses to customer queries • Apply technical knowledge and procedures when servicing customer queries • Learn the client’s website, policies, procedures, and any back-end systems they may use for email, products, shipping, and/or back-order information • Communicate effectively and efficiently with customers



Sara Lee Philippines, Inc.

• United Kingdom
• Consumer Goods
• 1 - 100 Employee

• Sales Training Supervisor

  • Feb 2002 - Sep 2003

  • Identifies training needs • Implements sales modules at the agreed roll-out schedules and at prescribed timelines • Conducts sales training modules and other Branch Sales programs in a cost-efficient manner • Helps evaluate training program effectiveness through participants’ performance in sales and recruitment activity • Assists Branch Sales Manager in branch merchandising, promotion of new product launch, campaign programs, plus plans and other matters related therein • Identifies training needs • Implements sales modules at the agreed roll-out schedules and at prescribed timelines • Conducts sales training modules and other Branch Sales programs in a cost-efficient manner • Helps evaluate training program effectiveness through participants’ performance in sales and recruitment activity • Assists Branch Sales Manager in branch merchandising, promotion of new product launch, campaign programs, plus plans and other matters related therein



Automall Philippines

• Internet Publishing

• Account Executive

  • Sep 2001 - Feb 2002

  • Find leads. Close sales. Support existing clients • Communicates product value to clients • Attain and maintain selling and product knowledge • Works directly with clients to learn their goals and establish how the company can meet them • Find leads. Close sales. Support existing clients • Communicates product value to clients • Attain and maintain selling and product knowledge • Works directly with clients to learn their goals and establish how the company can meet them