Client Services Representative

• Aug 2022 - Present

Owner and Creator at ShandaiMade

• May 2011 - Present

I have been selling items (a range: knitted, crocheted, jewelry, fine art painting, sewn) on Etsy for 10 years (April 2011) Most recently (2018) I transitioned (after having my daughter) into sewing items that are both beautiful and useful with a focus on kids and pets. During the ongoing pandemic I have donated 100s of masks and have made almost a 1000 masks since it started (it was my most popular item in 2020) I started selling at in person events June 2018 (with a break in 2020) ranging from Craft Fairs to Farmers Markets, and Festivals (Pride, Renaissance) I do all my own research and booking, I have run a successful Kickstarter (2018), and I have kept all my own accounting using Excel and Quickbooks. The thing I love the most however is interacting with people, figuring out what they need, and presenting them what I have to offer (even if it takes research and self education to create that offer). I pride this as one of my greatest talents. Most of the communication and advertising for ShandaiMade happens through email or on social media (Facebook, Instagram, Twitter) and I created my own website in 2020. Being a sole business owner, you of course, get to put your fingers in a lot of pots, I also take all my own photographs and do all my own listing and advertising. I am self taught in everything I do for my business (except I do remember Home Ec teaching me how to thread a sewing machine) I have occasionally hired production help, which usually means training and sometimes creating kits for functional take home work. This also means teaching employees how to do it "the ShandaiMade way" so that there is consistency across product. I have developed reasonable wages for take home projects and keeping up with productivity (especially on a time crunch). I have really enjoyed training and teaching people how to use creative equipment. Show less

Personal Shopper

• Jul 2018 - Present

Shopping for customers, mostly at Target, communicating purely through text messaging and the software (app) provided by Shipt. Requires very good written communication skills, friendly and accommodating demeaner, self motivation, the ability to move quickly through an order without distraction, use of a company credit card, and attention to detail. As I can shop any time and set my own schedule it was mostly been for extra pocket money when needed. Shopping for customers, mostly at Target, communicating purely through text messaging and the software (app) provided by Shipt. Requires very good written communication skills, friendly and accommodating demeaner, self motivation, the ability to move quickly through an order without distraction, use of a company credit card, and attention to detail. As I can shop any time and set my own schedule it was mostly been for extra pocket money when needed.

Gamemaster

• Feb 2021 - Present

Being a Gamemaster involves introducing groups of people to their Escape Room room, relaying any rules they must follow and communicating with them digitally in a timely fashion as they play while observing on camera. Creative written communication skills (hints need to be themed with the room, not too obvious, and match their specific needs), intense attention to detail (several cameras and angles to see how far they have come and what they might need help with next), anticipation of needs (they are timed so those hints need to come fast, and knowing when they would prefer not to have help is very important). I have also been involved in event planning, creating art fair contracts and organizing event space. I have done advertising, research and logistics and project management assistance throughout my time there. Other skills used: prop creation, painting, signmaking, santizing and maintaining covid protocols. Show less

Keyholder

• Jan 2022 - Aug 2022

At Joann I've jumped in head first. My main responsibilities as a key holder have been weekly payroll, opening the store, cash counting, leading team meetings, and other MOD responsibilities including use of intrabusiness communications portal and staying on top of fast pace changes to the store. At Joann I've jumped in head first. My main responsibilities as a key holder have been weekly payroll, opening the store, cash counting, leading team meetings, and other MOD responsibilities including use of intrabusiness communications portal and staying on top of fast pace changes to the store.

Social Media Evaluator

• Mar 2016 - Jul 2018

Worked from home evaluating and categorizing social media queries based on a predetermined set of standards. Understanding written instruction was a must working online like this. Also being able to apply those specific rules to each unique query without supervision or input from an outside source in the moment was required. My work was timed and there was a threshold I needed to reach (queries per hour) to remain on the project. Samples of my work were taken weekly and tested by another evaluator, at which point I would review the ones that disagreed with my categorization and either accept (and learn) or reject and have re-evaluated by someone higher up. I could do this any time of day, and anywhere with an internet connection, but the amount of focus it required did mean creating a home office style situation where I could have quiet and wouldn't be interrupted too often. Show less

Professional Cuddlist

• Nov 2016 - May 2017

Certified Professional Cuddlist and Alternative Healing Touch Provider that could be booked through Cuddlist.com. I had entered this line of work with a strong belief (that I still carry today) that people need human contact to maintain their mental health and that western culture seems to inhibit our ability to seek out consensual, nonsexual and platonic touch easily without shame. My training taught me to provide a service that assisted someone's specific needs while at the same time honoring my own boundaries and Cuddlist Code of Conduct. Actual touch was only given and received after listening to what clients request, asking questions, being genuinely interested in their answers and helping them communicate clearly to me their needs so that I could provide to them a fulfilling service. One of the most important things I took from my training and this role was being able to practice/teach giving and receiving consent. A solid "Yes" or "No" was always required when deciding what a session would look like from both parties involved. Being able to verbally communicate in a way that allowed the client to come up with their own ideas without leading them with my own was a challenge at times but rewarding to say the least. Show less

Audience Services Manager

• Mar 2013 - Jun 2016

This promotion meant managing the box office and front of house while continuing to work and adding regular daytime hours at the front desk in Illusions Theaters office. I wore many hats in this position.-First contact for all incoming calls and emails. Other administrative work included copying, filing, and maintaining a clean environment-Technical support for office staff.-Managed Box Office staff of 10+: hired, trained and created schedules.-Maintained working knowledge of current and upcoming productions and events-Worked on several non-theatrical events held in-house: ensured comfort and satisfaction of guests; communicated with vendors; assisted with set-up and take-down of equipment as appropriate.-Synthesized data from sales reports: Determine numbers and amounts of sales from cash, credit cards, pre-paid, and promotional tickets; investigate and track demographics of attendees for purposes of maintaining theatre’s grant.-Created and worked within a budget for all Box Office and Concessions expenses and maintained the inventory for each.-Utilized Excel to balance box office books and for creating in house reports about sales, audience trending, and supply budgeting.-took on several of the PR positions roll when needed for their medical leave.-hired and maintained working relationship with an assistant.One of my special projects in this position was assisting in organizing the 40th year anniversary fundraiser. We did a silent and live Auction and I was in charge finding donations from local businesses and organizing the items into packages that could then be bid on. It was a big job to take on in addition to my regular work. Show less

Box Office and House Managment

• Mar 2007 - Mar 2013

Front of house work involving answering phones, ticketing (Vendini), and other box office tasks. Assisted in bartending during intermissions and ushering as needed

Head Cashier

• Jan 2005 - May 2013

Count money, balance drawers, train cashiers, find books for people

Head Cashier

• Jan 2005 - May 2013

Head Cashier