Experience

Lombard Insurance Company Ltd

• South Africa
• Financial Services
• 100 - 200 Employee

• COO Broker Partners

  • Dec 2021 - Present



Indwe Risk Services

• South Africa
• Insurance
• 300 - 400 Employee

• Head: High Net Worth & Bus Dev

  • Jun 2020 - Dec 2021



Standard Insurance Limited

• Gauteng

• Head: Claims & Procurement

  • Oct 2015 - Jun 2020

  Claims & Procurement for Short-term Personal Lines - Motor, non-Motor, Accident & Health and Commercial. Long-term Funeral and Credit Life. Key Individual for Short-Term Claims & Procurement for Short-term Personal Lines - Motor, non-Motor, Accident & Health and Commercial. Long-term Funeral and Credit Life. Key Individual for Short-Term



Standard Bank Insurance Services

• Gauteng

• Head: Customer Servicing

  • Jan 2014 - Oct 2015

  KI. Manage all Servicing areas across short-term and long-term. KI. Manage all Servicing areas across short-term and long-term.



Standard Bank Group

• South Africa
• Financial Services
• 700 & Above Employee

• Snr Manager

  • Dec 2009 - Jan 2014

  •To manage the Servicing and Administration department and Supplier Chain, by adhering to standing procedures and audit requirements within an Operational environment, in terms of agreed human performance principles. •To provide a leading/best practice service and administrative operation for SIL’s product portfolio. •To provide retention ,cross-sell,upsell capabilities maximising retention whilst delivering a superior customer service •We grow our customer base through partnerships, proactively maintain policy records and retain customers through value adding service and products •To support and drive customer service in both areas •To ensure best operational practices through continuous improvement within area of expertise •Proactively manage the own insurance arrangements base •Ensure the improvement on customer service delivery and customer management •Build strong relationships with various Home Loans departments •Ensure that all operational efficiencies are in place when dealing with service providers •Drive the strategic sourcing implementation for SIL by procuring for selected and qualified panel service providers •Management and containment of average cost of claims •Oversee the management of Internal Assessors to ensure optimal productivity, output, workmanship, etc. •Drive Broad Based Black Economic Empowerment (BBBEE) •Drive service delivery from service providers to achieve 9/10 •Build key relationships with Loss Adjustors and Contractors •Sign-off rates e.g. building, carpets, etc. for SIL based on competitors and industry. •Ensure that the Supplier Chain area runs smoothly in order to facilitate the efficient and effective execution of claims. •Liaise with manufacturers and after hours call centre company •Coach and mentor staff •Hold regular staff meetings •Timeously feedback to the network •Servicing of expenses and control cost to income ratios •Establish alternate channels for the Standard Bank Insurance product range. Show less



Standard Bank Insurance Brokers

• Senior Manager: Project Co-ordinator/ Provincial Head

  • Jun 2007 - Oct 2009

  -Form part of the work stream committees for both Short-Term and Embedded life Insurance-To participate in scoping sessions, budgeting and planning-To effectively manage and coordinate all identified projects-To coordinate and manage the project work stream-Identify potential problems/hurdles and ensure the effective resolution of these-Identify additional projects for consideration by the respective committees-Ensure that controlled and effective pilots are conducted and measured-Identify and co-ordinate systems development with the relevant parties-Ensure that all remuneration and financial models are designed & implemented-Oversee the sales performance across all products, both general and credit life.-Identify anomalies and develop strategies to rectify and improve performance.-Provide input to provincial campaigns to ensure maximum penetration into core banking products. -Maximize penetration of SBSA by achieving sales targets timeously-Coach and mentor staff-Build relationships with key players and group companies-Analysis competitor trends, pricing to optimize on sales-Liaise with insurance companies -Establish a professional and qualified team who are seen as the envy in the network-Able to follow or professional challenge defined processes -Participate in adhoc provincial events-Support other business units and other departments within SBIS-Share best practices, tactics and action plans Show less

• New Product Development and Sales Support Manager &

  • Jan 2006 - Jul 2007

  -Ensure that the products which are designed are profitable.-If targets are not being met together with SBSA Sales Support device campaigns.-Support the compilation and monitoring of income and expenditure budgets at Provincial and Divisional level. Review financial performance on a monthly basis and ensure that suitable corrective action is taken when necessary.-Ensure that system meets requirements in terms of business and product rules.-New product development implement timeously and with procedural efficiency.-Establish SLA’s with various Business Partners.-Creating the New Product Proposal and taking it through to the New Products Committee for approval.Develop and implement common monitoring of sales activities. -Ensure that research is conducted to justify the launch of new products.-Obtain continuous feedback from the Provincial Sales staff thereby ensuring that the products are relevant and identifying new products.-Ensure that all procedures are to the satisfaction of the customer so as to minimise customer complaints.-Relationship building at senior level with all SBSA Business units and ensure that their product requirements are met.-Liaison with insurers in terms of product information and new product requirements.-To drive and monitor progress towards the achievement of a common sales vision in all Provinces and to support the Provinces in achieving such vision by ensuring that the necessary coaching and training is provided. To contribute to achieving the Company’s vision by achieving real growth in the customer base through the development and implementation of effective of sales strategies, new channel development and promoting a culture of incremental innovation.-Oversee the sales performance across all products, Funeral, Credit Life and Personal Lines. Provide input to provincial campaigns to ensure maximum penetrations into core banking products.Build relationship with key players and group companies Show less