Experience

State of Illinois Executive Ethics Commission

• United States
• Government Administration
• 1 - 100 Employee

• Procurement Specialist

  • Dec 2022 - Present



Illinois State Board of Elections

• United States
• Government Administration
• 1 - 100 Employee

• IVRS IT Tech 1

  • Sep 2019 - Present

  Responsible for overnight data transmission errors and integrity • Network and BOE voter system application troubleshooting on client-side server o & local machines as needed o Requires remote access to client-side devices through BeyondTrust, basic knowledge of network connectivity review, and specific knowledge of the BOE data client • SQL queries & general database access for data and data management • Updating voter data as needed • Manual updates of individual voters and jurisdiction information • Data review for relevant information to daily needs of BOE Election Specialist and jurisdiction staff • Assistance to public access users on account management, errors, and system navigation • Signature validation on petitions and small area overlap with Election Specialist tasks Show less



State of Illinois

• Government Administration
• 700 & Above Employee

• User Support Specialist

  • May 2018 - Sep 2019

  • Troubleshoot end user both public and state internal system issues o Frequently requiring entry-level knowledge of IL State Procurement Code • Manage procurement system accounts for public and state internal users • Create, maintain, and evaluate access accounts • Maintain and update procurement system settings as needed • Exp: adding new districts, changing the file tree directory, issuing system messages • Re-organized and updated physical filing system for tracking created and removed user accounts • Assisted with updating SAPs • Assisted with and independently maintained .net web internal and external access to state procurement resources • Managed the procurement department’s YouTube account for presenting instructions to state and public users • Assisted with both internal and external user guides and training on use of the procurement system • Extensive phone and email customer service contact Show less



RL Canning

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Helpdesk Technician

  • Sep 2017 - May 2018

  • Hardware & software pc repair services o Windows and Apple products such as laptops, all-in-ones and desktop pcs • On-Site Bench service o Hardware installations of new devices, updates to older devices, physical device damage evaluation and cleaning, device assembly for desktop pcs • Assistance with Intuit accounting products • Assistance with Microsoft Office suite • Remote access persistent device management • Installation of network equipment such as Barracuda products • Network maintenance both on-site and remote Show less



J&S Electronic Business Systems, Inc.

• United States
• Information Technology and Services
• 1 - 100 Employee

• IT Technician

  • Apr 2017 - Jun 2017

  • Hardware and Software PC Repair • On-site Bench Services • Hardware and Software Maintenance & Consulting • Remote Support & Troubleshooting • Assistance with Outlook & Office Programs • Hardware and Software PC Repair • On-site Bench Services • Hardware and Software Maintenance & Consulting • Remote Support & Troubleshooting • Assistance with Outlook & Office Programs



Horace Mann

• United States
• Insurance
• 700 & Above Employee

• Premier Service Representative

  • Apr 2015 - Mar 2017

  I assist policy holders, agents and agent's staff with property and causality insurance policies. This includes but is not limited to: billing questions, policy changes, information and state-specific issues. I take pride in resolving their issues. Educators are an asset to society and deserve to be treated with care and respect - as we would hope they treat the future of our nation. I assist policy holders, agents and agent's staff with property and causality insurance policies. This includes but is not limited to: billing questions, policy changes, information and state-specific issues. I take pride in resolving their issues. Educators are an asset to society and deserve to be treated with care and respect - as we would hope they treat the future of our nation.



TitleMax

• Financial Services
• 700 & Above Employee

• Assistant Manager

  • Sep 2014 - Apr 2015

  Administrative and operational duties that include but are not limited to: * Title loan application paper work and management * Vehicle apprasial * Document filing both digitial and physical *State DMV prodcedures * Company money procedures. The Store Manager's role is to build relationships with the customer, facilitate the paper work, manage the operations of the store day to day, participate in personal and business to business marketing. Administrative and operational duties that include but are not limited to: * Title loan application paper work and management * Vehicle apprasial * Document filing both digitial and physical *State DMV prodcedures * Company money procedures. The Store Manager's role is to build relationships with the customer, facilitate the paper work, manage the operations of the store day to day, participate in personal and business to business marketing.



Rent-A-Center

• United States
• Retail
• 700 & Above Employee

• Assistant Manger

  • Aug 2012 - Sep 2014

  Rent A Center is the leading outlet for rent-to-own home merchandise. As such we have a high volume of customers with their own individual needs and circumstances. Myself and C.A.R. handle those needs and special circumstances to ensure the best experience. Rent A Center is the leading outlet for rent-to-own home merchandise. As such we have a high volume of customers with their own individual needs and circumstances. Myself and C.A.R. handle those needs and special circumstances to ensure the best experience.



THR and Associates

• United States
• International Trade and Development
• 1 - 100 Employee

• Event Coordiantor

  • Mar 2011 - Mar 2012

  As an event coordinator, I was responsible for arranging events up to six weeks out for each of the teams in designated districts. These districts were the Northeastern District and the Midwest District. The Northeastern District consists of Pennsylvania to Maine (not including Rhode Island). The Midwest District consists of Minnesota, Iowa, North and South Dakota, Montana, Utah, Idaho, Wyoming and Colorado. As an event coordinator, I was responsible for arranging events up to six weeks out for each of the teams in designated districts. These districts were the Northeastern District and the Midwest District. The Northeastern District consists of Pennsylvania to Maine (not including Rhode Island). The Midwest District consists of Minnesota, Iowa, North and South Dakota, Montana, Utah, Idaho, Wyoming and Colorado.