House Manager

• Feb 2018 - Present

To improve housing and employment outcomes through sustainable housing and work. Support people’s readiness into managing their own residential tenancy, including through financial literacy, budgeting, planning and home ownership knowledge and understanding.Improve people’s readiness for work, including through training and education.Support a multidisciplinary approach to working with clients. Assist with access to appropriate support services which address their health, whānau ora and spiritual needs. Show less

Service Support Administrator

• Sep 2018 - Jan 2020

I support PARS reintegrative services:* A support conduit & liaison for external service providers and all business stakeholders * Answer all incoming calls, letters, emails & site visits. Qualify all leads* Schedule key client events in calendar, Verify navigational service outcomes, Maintain & update CRM database and several other monthly reports to meet specific deadlines* Maintain strong deadline focus and conscientiously multitask whilst ensuring information is trustworthy, well documented and readily accessible* Book-keeping, data entry, stationery ordering, other adhoc tasks* Constantly review efficiency & effectiveness of processes, in communication with service leader Show less

User Experience Designer

• Jan 2022 - Mar 2022

Research problems with an existing app and understand user business needs. Also gain insight through competitor analysis as we designed how to align this product with Mint’s current business model now and in future. Research problems with an existing app and understand user business needs. Also gain insight through competitor analysis as we designed how to align this product with Mint’s current business model now and in future.

Creative Trainer / Facilitator

• Sep 2016 - Jun 2017

Facilitation / Training for "Today at Apple" creative learning sessions; establish learning needs of attendees; build curriculum on the fly and engage learning zone; assist in event management for guests of "Today at Apple", photograph and film events, document and report; One to many learning. Guiding small groups, helping individuals remove technical barriers and friction points with technology, in order to achieve their project goals and technology ambitions. Collaborate with teams across apple and train regularly and study to maintain wide knowledge of creative abilities and product knowledge;Sales of accessories as well as demonstration; Show less

Setup specialist

• Oct 2015 - Sep 2016

Half an hour with customers offering practical skills and techniques to help engage them in using their brand new Apple product. Understand the technical ambitions of client & share new best practices with a goal to improve the way people workCustomers may be seasoned users, or new users. May be an upgrade. Goal is to enquire with smart questions and needs analysis. An intimate, one-to-one learning environmentAPAC markets: SG, HK, NZ, AU

Inside Sales - Ecommerce

• Oct 2014 - Oct 2015

Incoming chats, profile customer needs, solution selling, process sale, monitor shipping progress, communicate updates, assist in remote setup of new product. Market: Thai Eng

Inside sales - pre-sales - Ecommerce

• Jul 2012 - Oct 2014

Pre Sales Chat, 3 Concurrent. 3 countries: Australia, New Zealand, Singapore. Create or suggest technical, software, lifestyle, personal solutions for businesses and/or end users.NZ, AU, SG, HK, MY, PH, TH

Customer Relations Advisor

• Mar 2010 - Jul 2012

Customer Relations Advisor

• Mar 2008 - Mar 2010