Experience

Parkside Psychiatric Hospital & Clinic
• United States
• Mental Health Care
• 1 - 100 Employee
• Marketing Rep.

  • Oct 2010 - Present


Oklahoma Department of Mental Health and Substance Abuse Services

• United States
• Mental Health Care
• 100 - 200 Employee

• Consumer Advocate

  • Sep 2003 - Sep 2009

  Consulted with facility managers contributing information on client perspectives in discussions involving client rights and treatment interests. Conducted investigations of contracted facilities and staff members regarding allegations of abuse, neglect, or other infringements of client rights. Developed detailed database to track client complaints, home visits, and average treatment length. Reviewed compliance with contracts and Administrative Codes while monitoring 14 contracted facilities. Educated clients, family, facility staff and Mental Health Professionals on applicable client rights issues. Mediated conflicts between clients served and treatment staff resolving conflicts within facilities. Interacted with strong personalities and diplomatically communicated desired information. Managed the daily operations of Forensic Center branch office. Recommended changes to facility policy and administrative code regarding client rights issues. Strengthened communications between clients and treatment providers.



Grand Lake Mental Health

• United States
• Mental Health Care
• 1 - 100 Employee

• Behavioral Health Rehabilitation Specialist

  • Dec 2002 - Sep 2003

  Provided case management services to chronically mentally ill clients living within the community.Performed crisis intervention screening and referral.Maintained detailed quality documentation for 107 legal records.Participated in Performance Improvement meetings and complete projects as assigned by the Clinical Director.

• Clinical Programs Assistant

  • Oct 2000 - Dec 2002

  Advocated for clients involved in the grievance process.Recommended changes to clinical forms, policies and procedures to ensure compliance with CARF, ODMHSAS, and OHCA standards.Trained staff in applicable standards and language to improve performance among staff during accreditation surveys.Executed on-site reviews of clinical programs in 9 county facilities.Evaluated client records for clinical content to ensure quality record keeping required to maintain performance improvement objectives. Coached direct care staff on clinical documentation resulting in a 75 % increase in approved records.Participated in liaison meetings assuring GLMHC interests were represented. Presented information to the Performance Improvement keeping members up-to-date on new developments.Designed PowerPoint presentations promoting services and expertise offered by GLMHC

• Case Manager/HMO Liaison

  • May 1997 - Oct 2000

  Responded to needs of clients by providing case management services to enable reintegration into the community.Planned and delivered group rehabilitation services.Evaluated the needs of children and adults presenting in crisis situations. Collaborated with HMO's and obtained authorizations for client services. Developed and maintained high-quality working relationships with residential care facility owners.