Experience

Grand Canyon Resort Corporation

• United States
• Travel Arrangements
• 1 - 100 Employee

• Human Resources Data Audit Specialists

  • Aug 2009 - Present

  Peach Springs, AZ



Hualapai Tribe

• United States
• Administration of Justice
• 1 - 100 Employee

• Assistant Court Clerk

  • Sep 2008 - May 2009

  Peach Springs, AZ • Assist the Chief Court Clerk and/or the Court Administrator when necessary. • Create and maintain spreadsheets and forms for statistical data, invoices, requisitions, Certificate of Service, and other forms. • Study and maintain knowledge of the Hualapai Tribe's Constitution and Law and Order Code. • Clerk and maintain court files, documents, records, and database. • Assist the public with questions on court processes and procedures. • Perform additional clerical duties. •… Show more • Assist the Chief Court Clerk and/or the Court Administrator when necessary. • Create and maintain spreadsheets and forms for statistical data, invoices, requisitions, Certificate of Service, and other forms. • Study and maintain knowledge of the Hualapai Tribe's Constitution and Law and Order Code. • Clerk and maintain court files, documents, records, and database. • Assist the public with questions on court processes and procedures. • Perform additional clerical duties. • Sign and maintain confidentiality plea. Show less



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Service/Collections

  • Dec 1999 - Aug 2008

  Mesa, AZ • 2008 - Lateral move to Semi Bankruptcy Collections Agent >> Collected on joint accounts with a non-bankrupt party. >> Assisted Team Leader with the responsibility of maintaining schedule for team members. • 2003 - 2008 Lateral Move to Verified Bankruptcy Specialists >> Analyze accounts covered by a bankruptcy filing and determined collectible status. >> Work with bankrupt and/or non-bankrupt customers, attorneys, or the US Trustees with questions or… Show more • 2008 - Lateral move to Semi Bankruptcy Collections Agent >> Collected on joint accounts with a non-bankrupt party. >> Assisted Team Leader with the responsibility of maintaining schedule for team members. • 2003 - 2008 Lateral Move to Verified Bankruptcy Specialists >> Analyze accounts covered by a bankruptcy filing and determined collectible status. >> Work with bankrupt and/or non-bankrupt customers, attorneys, or the US Trustees with questions or concerns. >> Assisted internal customers regarding bankruptcy accounts and established "Subject Matter Expert Status". • 2001 - 2003 Promoted to Vehicle Recovery Unit/Inbound Specialists >> Handle incoming calls for skip accounts. >> Assisted with maintaining spreadsheets for Vehicle Recovery Unit which tracked monthly statistics for each team member. • 2000 - 2001 Lateral move to Customer Service Representative for accounts 45 to 60 day Past Due • 1999 - 2000 Customer Service Representative The expected responsibilities for each level acquired while employed with Ford Motor Credit was, foremost, to adhere and apply FDCPA (Federal Debt Collections Practice Act) Laws on every account, follow internal processes and procedures, maintain training and development, provide quality customer service, verify all information, ascertain the location of the collateral at all times, negotiate payments, and build a good rapport with every customer. Show less