Experience

Connecting Africa
• Call Center Consultant


Real Promotions

• South Africa
• Advertising Services
• 100 - 200 Employee

• Front Office Receptionist, Quality assurer

  • Mar 2016 - Mar 2017

   Ensuring all clients entering the premises are greeted politely and directed to correct person.  Answering switchboard.  Listening to the calls made by the call centre agents, ensuring they are always giving the customer the correct pricing and information regarding their Telkom upgrades.  This includes checking coverage to ensure the customer can receive the internet speed of the upgrade they require, checking that information captured on system is correct and that customers have not been misinformed or misled in any way.  Assessment of random calls made by call centre agents so as to provide them with correct training needed to make better calls and more sales. Show less



Reverside

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Junior Java Trainee/ Business Analyst

  • Apr 2012 - Feb 2014

   Documenting all project requirements and process flows. Compiling the Business Requirements Specifications documents for all existing projects.  UAT (User acceptance testing) of the projects. Ensuring all projects are developed according to the business owners exact requirements and that all prerequisites for each project are met.  Making sure all projects issues are captured on Jira. This is an application used to capture project progress and is mainly used to verify that all issues are resolved with all necessary clarifications and shared explanations added for each issue by the developers, before the projects go live.  Java programming. Show less



INTEGR8

• Germany
• Advertising Services
• 1 - 100 Employee

• Receptionist/Personal Assistant to MD

  • Jan 2011 - Feb 2012

   Ensuring all clients entering the premises are greeted politely and directed to correct person.  Answering switchboard.  Calendar management for Managing Director of Call centre, as well as travel arrangements and booking of meetings. Taking minutes during meetings for call centre team.  Ensuring all clients entering the premises are greeted politely and directed to correct person.  Answering switchboard.  Calendar management for Managing Director of Call centre, as well as travel arrangements and booking of meetings. Taking minutes during meetings for call centre team.