Shan E Abbas
Senior Duty Manager-Mall Operations at Makani Al Ain Mall- Claim this Profile
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English Full professional proficiency
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Urdu Full professional proficiency
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Arabic Professional working proficiency
Topline Score
Bio
Credentials
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Diploma In Environment Health And Safety Management
Athena Global EducationFeb, 2023- Sep, 2024 -
Certified Fire Marshall (FM)
EURO GULF SAFETY CONSULTNov, 2022- Sep, 2024 -
Personality Development
International English InstituteMar, 2022- Sep, 2024 -
Time Management
International English Institute For Language StudiesMar, 2022- Sep, 2024 -
Business Leadership
IELTS TRAINING INSTITUTE PVT LTDFeb, 2022- Sep, 2024 -
Certified Special Events Professional (CSEP)
Security Industry Regulatory Agency (SIRA)Sep, 2019- Sep, 2024 -
BSAFE
United NationsJul, 2019- Sep, 2024 -
Certified Customer Service Representative (CCSR)
Aviation CollegeJul, 2019- Sep, 2024 -
Risk Management for Public Entities
Alison - Free Online LearningJul, 2019- Sep, 2024 -
First Aid
Aviation CollegeApr, 2016- Sep, 2024 -
Self defense
Aviation CollegeApr, 2015- Sep, 2024 -
Security Supervisor
Security Industry Regulatory Agency (SIRA)Mar, 2013- Sep, 2024 -
Driving
Roads and Transport AuthorityMar, 2015- Sep, 2024 -
Certified Member (CM)
Security Professionals Association for SIRAJul, 2021- Sep, 2024 -
SIRA Supervisor Course
Security Industry Regulatory Agency (SIRA)Mar, 2013- Sep, 2024
Experience
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Makani Al Ain Mall
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United Arab Emirates
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Retail
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1 - 100 Employee
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Senior Duty Manager-Mall Operations
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Jan 2022 - Present
Developing and implementing security policies, protocols, and procedures. Controlling budgets for security operations and monitor expenses. Assist customers/tenants with questions and problems to build brand loyalty and cultivate lasting business relationships. Motivate and train employees to maximize team productivity. Developing strategies to improve department metrics and performance. Recruiting quality employees from service providers to provide high-quality customer support. Evaluating the performance of your assigned employees. Research methods to improve operations and reduce costs. Provide Administrative Support and update all inventories. Analyze and ensure better result to fulfill all business requirements. Monitor all administrative functions as per requirement. Ensure compliance with applicable laws and company policies Show less
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Ektfaa Security Services
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United Arab Emirates
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Security and Investigations
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1 - 100 Employee
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Security Operations Manager
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Dec 2020 - Dec 2021
Devised, deployed, and monitored processes to boost long-term business success and increase profit levels. Set enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Streamlined and enhanced corporate accounting and operations system by initiating key workflows. Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling, and driving meetings. Directing activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards. Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution. Attend meetings with clients to determined operational needs. Conduct investigations and compile reports on a timely manner for any theft, loss, accidents, or any aspect that risk the safety of the site. Plan mobilization of staff according to agreed timescales with the client. Show less
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Transguard Group
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United Arab Emirates
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Senior Security Supervisor
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Apr 2020 - Nov 2020
Developed improved training methods with focus on public safety and awareness.Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.Data collection with accuracy and record security information with zero discrepancies on site.Drafted security operating procedures and training materials for human resources department.Assessed ongoing risk factors and suggested improvements to senior management.Conducted security audits, KPI’s every month to identify potential problems related to physical security, staff safety and asset protection. Show less
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Operations Supervisor
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Nov 2019 - Mar 2020
Responsible for all daily security deployment, park operations and assistsecurity manager.Prepare duty rosters, schedule refresher trainings by maintaining daily head count as required on site.Briefing safety standards to Security staff, contractors, and Service providers on daily basis for safe environment and inspecting on sites.Investigating and recording all allegations of crime, hazards, complaints any Incident/accident and reporting to the Higher Management in a timely manner to take appropriate actions. Show less
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Security Supervisor
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Aug 2018 - Oct 2019
Tasked to observe and report suspicious activities and incidents; provide security for all guests and hotel personnel.Regularly patrol the key areas of hotel; routinely checked for potentially unsafe conditions, security breaches, unlocked doors, mechanical problems, damaged equipment’s and presence of trespassers.Respond promptly and professionally to emergency and general safety and Security situation.Conduct safety & security awareness training to the Hotel associates. Prepare reports of conducting fire evacuation and Bomb thread drills and submitting it to the management.Supervision of security personals, conducting team briefing on daily basis for the operations updates and ensure all the security staffs are aware about the site instructions.Supervise the implementation of the system of movement control of packages, materials, and property into and out of the hotel.Initiates, conducts investigations, and submits the report to security manager. Show less
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Patrolling Supervisor
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Mar 2013 - Jul 2018
Ensuring that Activities and Tasks within the community are implementing affectively.Maintain Staff Evaluation report and share with client on monthly basis.Conducting Random Patrols of community to ensure the traffic flow is smooth.Investigating and checking all incidents related (Theft, Trespass, Suicide, Lost & Found, Left behind Luggage, Verbal & Physical Abuse)Conducting Toolbox Talk with Supervisors to promote focus on Tailgate Topics.Coordinate and collaborate with the safety management for the purpose of constantly improving and updating security and safety features.Reviewing and monitoring all footage taken from surveillance equipment if there are untoward incidents or reports of criminal activity. Show less
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Education
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2011 - 2015
University of Engineering and Technology, Lahore
Bachelor of Science - BS, Electronics Engineering Technology -
Albedo school of Business Management
MBA, Operation And Project Management -
2007 - 2010
Punjab Board Of Technical Education Lahore
High School Diploma, Electronics Technology -
2010 - 2010
Commerce College Jauharabad
Computer, MS Office -
2005 - 2007
Govt. Technical Model High School
matric, Engineering Science
Community
