Shamsul islam
Customer Service Representative at Securiguard Services Ltd.- Claim this Profile
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Bio
Experience
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Securiguard Services Ltd.
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Canada
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Security and Investigations
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700 & Above Employee
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Customer Service Representative
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Nov 2021 - Present
United Arab Emirates 1. handle Daily Customers, Tenants and Owner of the villa's and try to resolve his issue's 2. Making new Permits for new Contractors, Tenants and Owners of the Villa's 3. Operating a computer to provide data Monitors and manipulates daily system jobs 4. Verifying the Entry and Exit of the vehicles in Automatic Number Plate Recognition System 5. Answering phone calls of Residents’ complaints, and queries and assisting them 6. Reporting to the Security Manager & Community Manager… Show more 1. handle Daily Customers, Tenants and Owner of the villa's and try to resolve his issue's 2. Making new Permits for new Contractors, Tenants and Owners of the Villa's 3. Operating a computer to provide data Monitors and manipulates daily system jobs 4. Verifying the Entry and Exit of the vehicles in Automatic Number Plate Recognition System 5. Answering phone calls of Residents’ complaints, and queries and assisting them 6. Reporting to the Security Manager & Community Manager and assisting their request 7. Preparing ANPR monthly, Weekly and Daily Reports and coordinating with the HR department 8. Control room Supervisor 9. Preparing Incident, Observation, and Violation Reports Show less
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Administrative Assistant
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Dec 2018 - Jul 2021
Rawalpindi, Punjab, Pakistan Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information. Substantiates applicants’ skills by administering and scoring tests. Schedules examinations by coordinating appointments. Welcomes new employees to the organisation by conducting orientation. Provides payroll information by collecting time and attendance records. Submits employee data reports by assembling, preparing, and… Show more Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information. Substantiates applicants’ skills by administering and scoring tests. Schedules examinations by coordinating appointments. Welcomes new employees to the organisation by conducting orientation. Provides payroll information by collecting time and attendance records. Submits employee data reports by assembling, preparing, and Analysing data. Maintains employee information by entering and updating employment and status-change data. Provides secretarial support by entering, formatting, and printing information Organise work. Answers the telephone, relays messages, and maintains equipment and supplies. Maintains employee confidence and protects operations by keeping human resource information confidential. Maintains quality service by following organization standards Show less
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Education
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COMSATS University Islamabad
Bachelor's degree, Computer Software Engineering