Executive Payment

• Jun 2022 - Present

- To attend refund requests, split/transfer requests, waiver and account zerorisation requests, and handle inquiries of various matters regarding account payment adjustment. - To perform account closure on early settlements requests and attend to any inquiries regarding Early Settlement. - To assist in other relevant ad hoc tasks when required. - To ensure all the payment-related inquiries and requests are being attended to accordingly and in a timely manner. - To ensure individual KPI is achieved and contributes to the department’s overall KRA. Show less

Management Trainee

• Aug 2021 - Jun 2022

• Planned and coordinate meetings and appointment of SDRS on monthly basis. • Handling administrative matters regarding minutes of meeting, internal reports, compilation, proper maintenance of meeting calendar. • Provides support on SDRC Secretariat functions and manages dealings with SDRC members. • Handle customer calls & e-communication with the highest degree of courtesy and professionalism to resolve customer issues. • Conferred with customer by inbound calls and resolve customer issue and transfer to the specific department. Show less

Ambassador

• Jun 2021 - Feb 2022

Internship

• Mar 2021 - Jul 2021

• Responsible in compress, digitize, duplicate, and store audio and video data. • Managed in data entry of entrepreneur of 9 branches in Terengganu. • Develops, plans, and organizes procedures for organization to ensure operational objectives are met. • Review’s income statement and activity reports to ensure that organization's objectives are achieved. • Responsible in compress, digitize, duplicate, and store audio and video data. • Managed in data entry of entrepreneur of 9 branches in Terengganu. • Develops, plans, and organizes procedures for organization to ensure operational objectives are met. • Review’s income statement and activity reports to ensure that organization's objectives are achieved.

Internship Program

• Nov 2016 - Feb 2017

• Fulfil tasks set out by supervisors from several departments. • Performed tasks that related to the course studies. • Introduce to customers to I-Rakyat and help them to do online banking registration. • Handled files and documentations of loan disbursement. • Fulfil tasks set out by supervisors from several departments. • Performed tasks that related to the course studies. • Introduce to customers to I-Rakyat and help them to do online banking registration. • Handled files and documentations of loan disbursement.