Shamsheer Alam
IT Helpdesk Engineer at Crystal Solutions Pvt Ltd- Claim this Profile
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Bio
Experience
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Crystal Solutions Ltd
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India
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Staffing and Recruiting
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100 - 200 Employee
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IT Helpdesk Engineer
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Mar 2012 - Present
Managing Team of 5 Engineers. Installed Active Directory on Microsoft server 2003 Active Directory Management 2003 Maintaining WSUS Server / SCCM Server. Scheduling Backups for file servers and Exchange servers Creating and managing user accounts and groups Configuration and troubleshooting on FTP server Troubleshooting Windows server 2003, Prepare & maintain Reports as per ISO & ITIL standards Installation and configuration of Symantec Endpoint Protection server/client. Deploying various policies through Symantec Endpoint Protection Server. Configuration & Troubleshooting MS-Outlook 2003/2007 Taking daily backup of servers using NT / VERITAS Backup tool. Troubleshooting on Windows 2000/XP, 7 based platforms. Installation of various Database & browser software’s of Oracle Troubleshooting all hardware, software, application and network related problems as per SLA. Installation, Configuration, Upgradation, Troubleshooting & Maintenance different Application’s Of Oracle Database & Web browser applications, MS Application’s and 3rd Party Software’s Quota Installation, up gradation, Troubleshooting & maintenance of Symantec Antivirus client support on site as well as remote location offices, Franchisee in Navi Mumbai, Mumbai, and Thane. Installation, Configuration & Troubleshooting of different TTSL applications (Arbor, BRS, CRM, POS, Metasolv, Ranger) in-house as well as at Remote location Offices. Preparing Daily server health status Reports,CPU utilization reports, Antivirus Reports Configuration and troubleshooting on FTP server Troubleshooting Windows server 2003, Prepare & maintain Reports as per ISO & ITIL standards Show less
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Crystal Solutions Ltd
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India
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Staffing and Recruiting
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100 - 200 Employee
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FME
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Nov 2007 - Oct 2010
Managing Team of 5 Engineers. Installed Active Directory on Microsoft server 2003 Active Directory Management 2003 Maintaining WSUS Server / SCCM Server. Scheduling Backups for file servers and Exchange servers Creating and managing user accounts and groups Configuration and troubleshooting on FTP server Troubleshooting Windows server 2003, Prepare & maintain Reports as per ISO & ITIL standards Installation and configuration of Symantec Endpoint Protection server/client. Deploying various policies through Symantec Endpoint Protection Server. Configuration & Troubleshooting MS-Outlook 2003/2007 Taking daily backup of servers using NT / VERITAS Backup tool. Troubleshooting on Windows 2000/XP, 7 based platforms. Installation of various Database & browser software’s of Oracle Troubleshooting all hardware, software, application and network related problems as per SLA. Installation, Configuration, Upgradation, Troubleshooting & Maintenance different Application’s Of Oracle Database & Web browser applications, MS Application’s and 3rd Party Software’s Quota Installation, up gradation, Troubleshooting & maintenance of Symantec Antivirus client support on site as well as remote location offices, Franchisee in Navi Mumbai, Mumbai, and Thane. Installation, Configuration & Troubleshooting of different TTSL applications (Arbor, BRS, CRM, POS, Metasolv, Ranger) in-house as well as at Remote location Offices. Preparing Daily server health status Reports,CPU utilization reports, Antivirus Reports Show less
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Hardware & Network Engineer
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Jan 2006 - May 2007
JOB PROFILE : Assembling new computer and maintaining,, troubleshooting, Installation & Upgrading .Implementing network, configuring JOB PROFILE : Assembling new computer and maintaining,, troubleshooting, Installation & Upgrading .Implementing network, configuring
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Senior Hardware & Network Engineer
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Jun 2005 - Dec 2005
Contact No: 932259791 Contact No: 932259791
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Hardware & Network Engineer
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Aug 2004 - May 2005
JOB PROFILE : Maintaining & Trouble Shooting Computers & Networks, Installation & Up-Gradations, Implementing Network Security, File, Printer & Internet Sharing, Managing User Account, Configuring Commercial Networks; M.R TELECOM : Setting-up & Configuring 22 Systems with one Print Server& Internet Proxy Server, Data Security & Back-ups. OCEANIC IMPORTS : Setting-up & Configuring 16 Systems with one Print Server& Internet Proxy Server, Data Security & Back-ups. Mumbai High Court: Providing AMC Support for 150 PC’s at Mumbai High Court Show less
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Education
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A.D.N.T
Diploma, Advanced; NetworkingTechnology -
M.H.SahabooSiddquepolytechnic
Diploma; L.C.H.M, ComputerHardware &Maintenance -
M.H.SahabooSiddquepolytechnicMaharashtraBoard
L.E.R.S, Electronics& Radio Servicing -
L.A.E.V.S
AdvanceElectronics & VideoServicing -
M.H.SahabooSiddquepolytechnic
S.S.C; B.S -
CMS Computer Institute Windows
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MaharashtraBoard