Experience

Air Indus

• Pakistan
• Airlines and Aviation
• 1 - 100 Employee

• CRC (Central Reservation Controlling Department)

  • Feb 2014 - Present

  • Processes reservations by mail, telephone, fax or central reservation systems referral. • Processes reservations from the sales office and travel agents. • Knows the selling status, rates, and benefits of all packages plans. • Knows the credit policy of each reservation. • Creates and maintains reservation records by date of arrival and alphabetical listing. • Prepares letters of confirmation. • Communicates reservation information to the front desk. • Processes cancellations and modifications and promptly relays this information to the front desk. • Prepares expected arrival list for front office use. • Handles daily correspondence. Responds to inquiries and makes reservations as needed. • Makes sure that files are kept up to date. • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees. • Getting information about areas of interest in order to target more clients in particular seasons. • Making arrangements for clients travel programs. • To be aware of all front office procedures and assist with reception duties when required. • Willing to undertake any reasonable request made by management. Show less



Master Management Services

• United States
• Hospitality

• Passenger Handling Supervisor

  • Mar 2010 - Mar 2014

  • Allocate staff to jobs on a rota basis. • Provide cover for staff absent due to holiday and sickness. • Supervise the check in process to make sure that correct procedures are being followed. • Make sure that passenger and baggage flows are maintained. • Deal with passenger complaints. • Supervise the handling of lost, damaged or misdirected property on behalf of airlines. • Provide assistance to passengers with special needs, such as disabled and elderly passengers, and children who are about to travel unaccompanied by an adult. • Help passengers who are facing delays, including arranging refreshments, meals and accommodation. • Recruit and train staff. • Encourage staff to meet targets. • Liaise with others, such as staff from airlines and handling agents. • Attend meetings with other departments and outside agencies, such as customs and the police. • Keep records and write reports. Show less



MUJAHID BROTHERS LTD

• United Kingdom
• Banking
• 1 - 100 Employee

• Passenger Handling Assistant

  • Apr 2009 - Apr 2010

  • Greeting and checking passenger documentation. • To check passengers in using a computer based system, issuing boarding cards and baggage labels • Process passengers at the boarding gate • Apply airline regulations which may involve charging excess baggage or upselling • Adhere and apply strict security and safety regulations • Effectively assist passengers with their experience travelling through the airport. • Greeting and checking passenger documentation. • To check passengers in using a computer based system, issuing boarding cards and baggage labels • Process passengers at the boarding gate • Apply airline regulations which may involve charging excess baggage or upselling • Adhere and apply strict security and safety regulations • Effectively assist passengers with their experience travelling through the airport.



Dawlance

• Pakistan
• Manufacturing
• 700 & Above Employee

• Computer Operator

  • Apr 2007 - Jul 2008

  • Determines sequence of operations by studying production schedule. • Prepares equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output. • Starts operations by entering commands. • Maintains operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in process; notifying supervisor for additional resources. • Documents problems and actions by completing production logs. • Resolves user problems by answering questions and requests. • Ensures operation of equipment by completing preventive maintenance requirements and tests; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. • Maintains client confidence and protects operations by keeping information confidential. • Contributes to team effort by accomplishing related results as needed. Show less



Aero Asia International Airline Pvt Ltd

• Karachi

• Reservation Sales Representative

  • Nov 2004 - Mar 2007

  • Arranges reservations and routing for passengers at request of Ticket Agent. • Plans route and computes ticket cost, using schedules, rate books, and computer. • Reads coded data on tickets to ascertain destination, marks tickets. • Assists passengers requiring special assistance to board or depart conveyance. • Informs travel agents in other locations of space reserved or available. • Arranges reservations and routing for passengers at request of Ticket Agent. • Plans route and computes ticket cost, using schedules, rate books, and computer. • Reads coded data on tickets to ascertain destination, marks tickets. • Assists passengers requiring special assistance to board or depart conveyance. • Informs travel agents in other locations of space reserved or available.



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Sales Assistant

  • Aug 2002 - Aug 2004

  • Welcomes customers by greeting them; offering them assistance. • Directs customers by escorting them to racks and counters; suggesting items. • Advises customers by providing information on products. • Helps customer make selections by building customer confidence; offering suggestions and opinions. • Documents sale by creating or updating customer profile records. • Processes payments by totaling purchases; processing checks, cash, and store or other credit cards. • Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. • Contributes to team effort by accomplishing related results as needed. Show less



Pakistan International Airlines

• Pakistan
• Airlines and Aviation
• 700 & Above Employee

• Sales Assistant

  • Mar 1997 - Apr 1997

  Job Responsibilities: Sales Assistant on Pakistan International Airline Hajj Flight Operation. • Greeting customers. • Be involved in stock control and management. • Answering queries from customers. • Reporting discrepancies and problems to the supervisor. • Giving advice and guidance to customers. • Responsible dealing with customer complaints. Job Responsibilities: Sales Assistant on Pakistan International Airline Hajj Flight Operation. • Greeting customers. • Be involved in stock control and management. • Answering queries from customers. • Reporting discrepancies and problems to the supervisor. • Giving advice and guidance to customers. • Responsible dealing with customer complaints.