Founder & Director

• Jan 2016 - Present

Helping educational institutions to enhance Teaching and Learning using technology. We are a consultancy and services company and the creators of LInsights, offering specialised services on the following areas: • End-to-end Learning Technology & Digital Change services from review through to procurement, selection, full implementation and adoption. • Learning Design that help define frameworks and principles to ensure learners get a consistent and engaging experience. • Custom Development of integrations and bespoke web applications. • Providers of LInsights: a powerful suite of AI driven learning insights helping institutions to understand how teaching and learning takes place and make informed decisions and significant improvements around Student Retention, Success, Experience, Engagement, Adoption, Quality of Content and much more Show less

Director

• Nov 2015 - Present

Business Analyst

• Dec 2012 - Jan 2016

• Capture, review, negotiate and prioritise business requirements with various stakeholders. • Design business processes using BPMN and UML notation. • Create business process models for the implementation of HMRC’s Real Time Information solution. • Accomplish the integration of Pensions Automatic Enrolment legislation by running full analysis of the changes, produce AS-IS and TO-BE business process flows, support the testing and implementation of Pensions functionality and manage the delivery of project activities. • Provide full support from concept to delivery of the e-recruitment solutions for HR and Faculty. • Lead and facilitate workshops and meetings to elicit, validate and prioritise requirements for various initiatives. • Support the procurement, decision making and implementation of a Learning Management System. • Analysis and design of complex, custom-designed business applications and integrations to support the Canvas LMS. • Break complex cross team functionality down into appropriate user stories – Behaviour Driven Development. • Establish effective working relationships with a range of stakeholders (senior and junior) to gain a deep understanding of business priorities and to support the delivery of business value and benefits. • Acted as an internal senior supplier to ensure high quality of products delivered. • Solution design and architecture of the learning platform - researching, testing and deploying new solutions, technologies, systems and processes as part of the digital teaching and learning transformation. • Assisted in the definition of the support models for the new LMS continuous delivery. • Perform Benefit Analysis and run Impact assessments for change initiatives. Show less

Implementation Analyst

• Apr 2010 - Dec 2012

- Project management and implementation of Warehouse Management Systems. - Gather business requirements and develop functional and technical specifications. - Run Demos, Workshops and training sessions. - Manage software changes and system enhancements. - Test new software releases and bug fixes producing thorough documentation such as test plans and test logs. - Troubleshooting and Post-Implementation suppor - Project management and implementation of Warehouse Management Systems. - Gather business requirements and develop functional and technical specifications. - Run Demos, Workshops and training sessions. - Manage software changes and system enhancements. - Test new software releases and bug fixes producing thorough documentation such as test plans and test logs. - Troubleshooting and Post-Implementation suppor

Sales Supervisor

• Oct 2006 - Apr 2010

- Supervising the staff and sales. - Process accounts. - Customer management. - Deal with purchasing and pricing of goods and process promotions. - Staff training in industry and product knowledge and selling skills development. - Supervising the staff and sales. - Process accounts. - Customer management. - Deal with purchasing and pricing of goods and process promotions. - Staff training in industry and product knowledge and selling skills development.

Junior Business Analyst

• Aug 2007 - Aug 2008

- Supporting, managing and deliver (on time and within budget) multiple projects (validated and non-validated) which included Q-pulse. - Delivered high quality disaster recovery templates, diverse specifications and documentation for assigned. projects ensuring accurate business sign-off. - Obtained interview techniques from assisting in the recruitment of a new junior business analyst - Run thorough requirements analysis exercises producing high level specifications. - In depth knowledge on risk assessment and requirements gathering administrated for user acceptance testing - Utilised varied tools and techniques for analysis, troubleshooting and project management (i.e. Prince2, MS Project). - Co-ordinated workshops, meetings and presentation for internal audiences within different sectors of the business. This also included quarterly progress reports to be delivered to the regional IS director. - Involvement with end users and negotiation with suppliers. Show less