Support Engineer

• Jun 2022 - Present

Associate Software Engineer

• Sep 2021 - Jun 2022

Associate Software Engineer

• Aug 2020 - Sep 2021

As part of trade processing division (FX asset class), our team provides end-to-end trade processing and workflow solutions that support all participants in OTC trading from post trade notices of execution, trade confirmation and allocations to clearing and reporting.We work with major financial institutions, liquidity providers, ECNs on integration solutions and production support. Excellence in major electronic communication protocols in financial industries.Responsibilities- FX Post-trade Processing production services - Application support, Solutions and Engineering- FX Solution integration with major financial institutions on API, Web Services, and main financial protocols (ie. FIX, MQ, TOF)- Take key decisions during critical incidents for faster service restoration which involves coordination with infrastructure.- Monitor system health checks and initiate incident management if needed- Analyze technical requirement of the client and work with Sales, Product, BA, Dev, QA to deliver the solution to clients....and more. Show less

Software Engineer, MarkitSERV Application Support

• Nov 2018 - Aug 2020

Primary Responsibilities: - Responsible for managing overall availability, reliability, and defect prevention for select AWS hosted MarkitServ application. - Respond to, diagnose and resolve service disruptions. - Deploy and test new code to select applications. - Identify, define and implement required monitoring and automation solutions. - Conduct root cause analysis for complex production issues. - Create and maintain support documentation and procedures. - Deal with time sensitive issues in support of critical service level commitments. ...and more. Show less

Podcast Host

• May 2020 - Nov 2020

IT Consultant

• Aug 2018 - Nov 2020

Completing the Support Analyst programme. This programme included the following modules: 1. Professional Skills including development lifecycle, presentations & report-writing; 2. Structured Query Language including database manipulation; 3. Excel including VBA, Solver, Aggregate Functions, Nested If statements, V-Lookups; 4. Unix including Vi Editor, Shell Scripting; 5. ITIL Foundation including Service Desk, Incident and Problem Management, Change Management, Release Management, Service Delivery, Capacity Management, Continuity Management; 6. Operating System Administration and Troubleshooting (Microsoft Windows Server and Linux) including Users and Groups, Log Files, System and Active Directory Administration, Networking Management, Data Storage, Process Management, Memory Management, I/O Management, Scripting with Windows PowerShell, File and Share Access, Print and Document Services, Computers and Users Configuration (GPO), Security; Show less

Vice Chairman

• Apr 2017 - Jun 2018

Vice Chairman of the Aston University Men's Football Club. Aston University's men's football club is the largest competitive sports club on campus, boasting over 200 members with three competitive squads competing in the midlands BUCS divisions. The club also facilitates a development team, 6 a side leagues and social football for all of its members. My role is to support the rest of committee in facilitating all of the above and using my previous experience as Social Secretary and Development Team Captain to maintain the clubs progress. Show less

Student Ambassador

• Oct 2015 - Jun 2018

Working on open days and various events to represent the University and promote Higher Education. Whilst doing these events and open days I help to promote University life and student life to prospective students. Engaging with young people to support and encourage them to aspire to University life. Working on open days and various events to represent the University and promote Higher Education. Whilst doing these events and open days I help to promote University life and student life to prospective students. Engaging with young people to support and encourage them to aspire to University life.

Business Student

• Jun 2016 - Jul 2017

PACCAR Financial PLC is the in-house, principal financier of DAF Trucks Limited. This was my industrial placement year as the company's Sales Business Student. My main tasks include: - Using financial analysis to generate accurate quotations in response to requests from dealers, customers and the sales team. - Soliciting and composing data on potential customers to provide financing information to PACCAR Financial Europe Credit. I also worked on several projects to help improve the efficiency and work flow of the business. This included the testing and development of an internal Financial Sales and Credit System. Show less

Social Secretary

• Sep 2015 - Jun 2016

Organizing social events for many university students throughout the year as well as assisting in the running of the universities competitive football teams. All my responsibilities requiring great collaborative skills within the committee of the club and the members and time management skills.Throughout this role I was recognised for the hard work and dedication I put in being rewarded with Aston Student Union Half Colours.

Development Team Captain

• Sep 2015 - Jun 2016

Throughout the year as well as being the clubs Social Secretary I also had the honour of being Development Team Captain. This involved managing a team of all abilities and having effective communication and training routines to get the best performance out of them as possible. Alongside my role as Social Secretary I was recognised for my hard work and dedication I put in and was rewarded with Aston Student Union Half Colours.

Sales Assistant

• Jul 2014 - Sep 2015

Summer Job (July 2014 - September 2014, July 2015 - September 2015) Had responsibilities in first-hand customer service & queries warehouse organisation as well as calculating invoices, till work and account work for regular clients. Interacted with clients via phone and face-to-face involving coherent communication skills. During my time there developed my computer skills with greater insight into the Microsoft Office Programmes through inputting invoice data on Excel, creating promotion posters in Publisher and writing emails for clients and suppliers on Word. Show less

Mathematics Tutor

• Sep 2013 - Jun 2014

I provided both group and one-to-one tuition, helping and encouraging my students with their basic understanding of algebra, problem-solving and other geometry work. Whilst tutoring I tried to lead younger ages in an articulate manner and demonstrate the patience required when accepting differing students’ ability when understanding concepts. I provided both group and one-to-one tuition, helping and encouraging my students with their basic understanding of algebra, problem-solving and other geometry work. Whilst tutoring I tried to lead younger ages in an articulate manner and demonstrate the patience required when accepting differing students’ ability when understanding concepts.

Director of Operations

• Sep 2012 - May 2013

Delegated by my peers as Director of Operations in which I experienced a leadership role. I managed a small team that’s sole purpose was to make sure the companies activities were run effectively so that profits could be maximized in order to achieve great returns for our shareholders. Involved in the management team, monitoring all other aspects within the business to make sure everything was as efficient as possible. My experience in this role helped improved organisational and communication skills in a leadership role. Show less

Work Experience

• May 2011 - May 2011

Work Experience (May 2011) Operated in all areas of the branch ranging from working with the cashiers to being alongside management. Responsibilities included handling large amounts of currency as well as performing administrative duties for my colleagues. These duties involved dealing with customer inquiries, filing documents and operating a range of office machines such as computers, faxes and printers. Work Experience (May 2011) Operated in all areas of the branch ranging from working with the cashiers to being alongside management. Responsibilities included handling large amounts of currency as well as performing administrative duties for my colleagues. These duties involved dealing with customer inquiries, filing documents and operating a range of office machines such as computers, faxes and printers.