Experience

The City of New York Office of Labor Relations

• Government Administration
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2014 - Present

• Customer Service Rep ii

  • Jun 2014 - Present

  Liaison between city health plans and the primaryConversed with the primary and their dependentsReceived and filed confidential docs, that includes everything from identification to their birth certificates Conferenced in on weekly matters with both Deputy Director of Operations and the Director of Health BenefitsReceived documents that were manually put into the DEVA data base through scanning



New York University

• Higher Education
• 700 & Above Employee

• Customer Service Rep/ temp

  • Aug 2012 - Jan 2013

  Created ID cards for city students new and old as well as overseas students and staff members Accurately input the V.I.P staff, students, into a data base to keep track of all ID cards that were created and distributed Created portfolios for graduating students to use for up in coming event, i.e. (job interviews, student internships, student transfers etc.) Created ID cards for city students new and old as well as overseas students and staff members Accurately input the V.I.P staff, students, into a data base to keep track of all ID cards that were created and distributed Created portfolios for graduating students to use for up in coming event, i.e. (job interviews, student internships, student transfers etc.)



DC 37

• Administrative Assistant

  • Jan 2008 - Jan 2008

  Received all inbound calls and transferring them to appropriate locals Worked with executive staff and all local members Contacted venues, & vendors for food, and entertainment purposes In putting invoices using quick books Received all inbound calls and transferring them to appropriate locals Worked with executive staff and all local members Contacted venues, & vendors for food, and entertainment purposes In putting invoices using quick books



The Law Office of Regina L. Rathnau LLC

• Law Practice
• 1 - 100 Employee

• Paralegal/ Intern

  • Jan 2006 - Jan 2008

  Interview and screen prospective clients Review a file to determine what the client’s case involves and know its current status Handle the medical aspects of a case Prepare witness and exhibit lists, draft motions in LIMINE, Witness preparation Interview and screen prospective clients Review a file to determine what the client’s case involves and know its current status Handle the medical aspects of a case Prepare witness and exhibit lists, draft motions in LIMINE, Witness preparation