Experience

Bobby Dodd Institute

• United States
• Human Resources
• 1 - 100 Employee

• Call Center Team Lead

  • Oct 2017 - Present

  Provide support, motivation and mentorship to staff members and new hires. Manage team of 15+ agents (internally and remote) Assist with scheduling to make sure SLAs are met. Monitor and provide feedback about performance on a weekly and monthly basis. Participate in weekly calibration meetings. Provide support, motivation and mentorship to staff members and new hires. Manage team of 15+ agents (internally and remote) Assist with scheduling to make sure SLAs are met. Monitor and provide feedback about performance on a weekly and monthly basis. Participate in weekly calibration meetings.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Billing Specialist

  • May 2009 - Nov 2016

  Responsible for ensuring billing is accurate in a timely manner. Researched rejections and denials. Documented account activity. Post adjustments to the account. Knowledgeable of FDCPA state rules and regulations. Responsible for ensuring billing is accurate in a timely manner. Researched rejections and denials. Documented account activity. Post adjustments to the account. Knowledgeable of FDCPA state rules and regulations.



Nancy Schlesinger & Associates

• United States
• Printing Services

• Call Center Team Lead

  • Mar 2003 - Mar 2009

  Collect data from consumers and medical professionals regarding health related topics such as cancer and aids, supervise staff of 25 associates. Assist with off-site projects such as job fairs, in-store set ups, taste test or product sampling. Knowledgeable of quantitative and qualitative research processes. Collect data from consumers and medical professionals regarding health related topics such as cancer and aids, supervise staff of 25 associates. Assist with off-site projects such as job fairs, in-store set ups, taste test or product sampling. Knowledgeable of quantitative and qualitative research processes.