People Support Operations Manager

• Oct 2022 - Present

HR Manager

• Mar 2022 - Oct 2022

HR Business Partner

• Feb 2018 - Jan 2022

• Shaped trust relationship with managers through 1-1 coaching on conflict management. • Designed Employee Engagement workshop using Mentimeter during COVID fatigue, resulting in renewed focus, increased productivity and reduction of absenteeism by 30% • Managed to execute a health and wellness program to support employees to cope with the dynamic fast paced environment, especially with the take on of new business at the start of Covid. • Aligned business strategy through designing and implementing performance management training for Line Managers. Cascading the business goals into measurable KPA’s, resulting in 50% improved focused and empowered teams. • Spearheaded departmental weekly meetings with 2 team members to ensure HR service delivery is optimal and uninterrupted to the BU’s we service. • Coached and mentored Line Managers on chairing disciplinary hearings improving fair and equal process as well as consistency by 80%. • Guided managers in identify training needs through performance management and succession planning. • Spearheaded bulk recruitment project in collaboration with departmental heads. I planned and sourced resources to onboard 130 new permanent employees within 3 months. • Redesigned recruitment process in collaboration with managers and HR team, designing interview competency questions to ensure right fit for roles, also redesigned interview feedback which resulted in 70% improved morale for internal candidate rejections. • Ensured Job descriptions were updated, this resulted in accurate adverts and increased job satisfaction as well as decreased time to full productivity of new hires. • Collaborated with grading company on job evaluation to accurately benchmark roles with different job titles compared against Industry. • Invoke creative thinking from LM to contribute ideas towards rewards and recognition to motivate their teams. Show less

HR Business Partner

• Oct 2014 - Jan 2018

• Championed BWR facilitated by CCMA to rebuild relationship after our section 189a and Strike. I facilitated quarterly meetings between management, union and workplace forum. This resulted in a drop in employee turnover by 60%, a fully engaged workforce and improved productivity. • Collaborated with Orguru consultants during our merger as active change agent to minimize uncertainty for the workforce during change and achieving smooth alignment of processes. • Executed quarterly wellness initiatives.• Ensured Performance Appraisals was completed and captured target scores onto calibration spreadsheet for analysis.• Lead HR department just over a year, ensured end to end HR projects, legislative deadlines and smooth running of HR services to all stakeholders.• Ensured EE Annual goals were met through driving processes and budget allocation. • Reduced CCMA referrals by 90% through hands on training, coaching and guiding Managers on ER matters, Legislation and Policy. • Managed shop steward relationship to a point where we collaborated on people challenges. This improved employee trust in the business to 70%• Established and trained EE and Skills committee to actively participate in this forum, improving perception of fairness and equality by 70%• Designed a training needs analysis to identify skills gaps which improved productivity. • Curtailed training budget from training needs analysis, performance gaps and development. • Showcased ROI reports to detail improved performance for all training interventions. • Recruitment portfolio Show less

HR & Payroll Officer

• Oct 2011 - Oct 2014

• Spearheaded alignment and automation of the payroll and time & Attendance systems, collaborated with developers to successfully go live within 30days, improving efficiency and error rate by 90% • Accelerated the payroll journal processing, eliminating 3 days of monthly administration. • Executed a Paterson salary grading exercise to ensure alignment of salaries against Industry benchmark • Managed end to end payroll process. • Designed custom-made reports for HR needs to identify risk and trends in the business. Show less

Payroll Support Administrator

• Nov 2010 - Sep 2011

HR and Payroll Officer

• Mar 2007 - Oct 2010