Experience

Macy's

• New York, United States

• Counter Manager

  • Oct 2021 - Present

  Delivered product demonstrations and sample applications, raining exposure of key brands Boosted satisfaction and repeat business by recommending products in alignment with customer needs Trained team members in successful strategies to meet operational and sales target Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages Working closely with the management and marketing team to increase sales. Recommending brand, price point and buying depth strategies. Maintained focus during busy times and delegate tasks to employees to keep business running smoothly Involved in rearranging, remerchandising & replenishing new stock as it arrives. Analyzing sales figures and forecasting future sales volumes. Communicating with other retail channels on overall business plans. Coordinating store display in line with brand guidelines and strategy. Delivering weekly floor moves, window installations and mannequin styling. Translating catalogues & promotions into real designs on the showroom floor. Reporting on mark down strategies, current performance and market trends. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices



American Folk Art Museum

• United States

• Curatorial Intern

  • Sep 2020 - Sep 2021

  Professional Communication, Networking, Hands on Experience relevant with Art and other Museum, Taking Criticism Leadership, Confidence and Responsibility in various field related to museum collection Hands-on experience while giving tours, organizing the museumâ€TMs collections, and assisting with new exhibits. Teamwork, Problem solving skills, Organized, Time management and Adaptability skills Compiles information and materials about the artists involved in the exhibits and gathers support materials for the exhibit



International Shoppes

• United States

• Visual Merchandiser

  • Apr 2019 - Apr 2020

  Planned store's visual concepts months in advance for seasonal promotions Communicated and instructed sales team on ongoing merchandising goals Worked closely with cross-functional teams, specifically marketing, to brainstorm design themes and plans that meet the store's objectives and long-term goals Educated team members on current trends and concepts related to the store's brand identity Used strong business acumen to increase top line sales by merchandising top sellers and writing orders to support stock levels. Participated, created, and supported in-store events related to new product launches, and seasonal events. Executed merchandising and floor moves based on seasonal changes, business needs, and trends.



Lord + Taylor

• United States

• Customer Service Specialist

  • Jan 2017 - Jan 2019

  Provided excellent customer service through a world-class specialty retailer that builds an exciting and powerful connection with customers through well-defined fashion brands Passed selling techniques consistent with the current selling model and happily engages customers to create a positive customer experience Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Engaged with customers in a sincere and friendly manner. Prioritized helping customers over completing other routine tasks in the store. Built relationships with customers to increase likelihood of repeat business. Answered questions regarding the store and its merchandise. Demonstrated use and care of merchandise. Helped customers with questions, problems, and complaints in person and via telephone. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service.



GNC

• United States

• Sales And Service Specialist

  • Jan 2015 - Dec 2016

  Managed a high-volume workload within a deadline-driven environment. Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Interact with customers in order to help them achieve fitness and lifestyle goals Responsible to keep the store clean and organized Prevent theft by analyzing customer behavior/body language. Hands-on experience in accepting payments from customers and give change and receipts