Head of Program

• May 2021 - Present

Manager, Inpatient Billing Department (Finance)

• Oct 2018 - Feb 2020

Responsible for:- •Managing a team of 15 staff within the Inpatient Billing Services department, including admissions, discharges, credit control/treatment and patient welfare functions. •Restructuring the department: created an organogram, quality file and daily reporting structures. •Enabled the Inpatient Admissions and Discharge to become operational 24 hours. •Introducing and creating the terms and conditions for the Long Stay Committee to effectively monitor long stay patients. •Coordinating with physicians on any admission, clinical and billing issues. •Liaising with the CEO, COO, CFO, Nursing Head, Medical Director, Quality Officer Doctor and patient families to resolve any major billing and related patient issues. •Obtaining approvals from credit clients (insurance companies) and collecting cash from on-board cash patients. •Managing, improving and streamlining the day to day operations of the department. •Preparing the financial reports and key performance indicators for the admissions, revenues, patient welfare and billing error functions. •Preparing the daily Long Stay reports whereby indicating and providing solutions for special case patients. •Chairing the weekly Long Stay Meetings and Secretary of the Long Stay Committee. Show less

Operations, Business Development and Strategy Manager

• Nov 2016 - Sep 2018

Main responsibilities include:- • Identifying revenue-generating opportunities for Digital Archives (DgA). • Managing key client relationships in line with the company’s mission and vision. • Actively securing the company’s short and long-term financial growth. • Defining and implementing strategic goals. • Providing a range of technology solutions to clients, including Electronic Content Management (ECM) and Business Process Reengineering. Main responsibilities include:- • Identifying revenue-generating opportunities for Digital Archives (DgA). • Managing key client relationships in line with the company’s mission and vision. • Actively securing the company’s short and long-term financial growth. • Defining and implementing strategic goals. • Providing a range of technology solutions to clients, including Electronic Content Management (ECM) and Business Process Reengineering.

Quality Assurance and Process Development Lead (IT Risk and Governance)

• Jan 2015 - Mar 2016

Responsible for:- •Creating and maintaining monthly quality control reports on all IT operations, audits and projects.•Creating and maintaining an up-to-date inventory of ICT policies, standards and department training needs.•Creating and maintaining IT risk registers and facilitating quarterly re-certification of all user accounts.•Leading business process review, planning and mapping to support any system changes.•Creating and implementing benchmarks to evaluate technology solutions in favor of CCBRT.•Quality Assurance lead of all IT projects, including the Hospital Management System (HMS Show less

Project Analyst

• Sep 2013 - Dec 2014

Responsible for:- •Implementation of a Hospital Management System (HMS): created future process flows, business (functional, security and reporting) requirements and change management plan with training strategies. •Leading and Managing an Umbrella of projects as follows: Process Improvement by Introducing Systematic Queuing at Lab and X-ray, Baseline and Measurements for the HMS and Basic Computer Training for 80% of CCBRT Staff who did not use computers in their daily work settings (including those with special needs, such as the hearing and visually impaired).•Leading a team of 2 Analysts to collect 160 Key Performance Indicators (KPIs) every month from all CCBRT departments. Analyzing the data for each indicator by performing descriptive statistics and presenting monthly reports to Senior Management. Show less

Consultant

• Sep 2012 - Jan 2013

Assigned as a Lead for the Healthy Pregnancy SMS service system - Wazazi Nipendeni Campaign (client: mHealth Tanzania Partnership). Responsible for:- •Leading a team of ten to create the business rules, technical specifications, process flows and use cases.•Preparing the test plan documentation, schedule and test scripts and fully testing the system.•Supervising the integration, performance and load testing cycles. Show less

Business Analyst

• Nov 2010 - Aug 2012

Assigned as the Lead Data Analyst for implementation of the Grants Management System (GMS). Responsible for:- •Quality assurance of data and leading a team of ten to cleanse the data in project phase II.•Identifying all sources of data; cleansing and transforming over 20,000 records of data using Microsoft Excel to meet the Microsoft Dynamics Navigator standards.•Travelling to over ten regions within Tanzania to conduct post implementation system training in English and Swahili, and to reconcile any post-implementation issues that the end users were facing. Show less

Business Analyst

• Sep 2008 - Dec 2008

Technology Internship Program (TIP) Technology Internship Program (TIP)

Test Analyst

• Jan 2008 - May 2008

York University Technology Internship Program (TIP) York University Technology Internship Program (TIP)