Experience

YWCA Richmond

• Philanthropic Fundraising Services
• 1 - 100 Employee

• Client Service Specialist

  • Apr 2015 - Present



FaithWays Direction Support Services, LLC

• Service Facilitator

  • Apr 2014 - Present



Chesterfield County Public Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Substitute Teacher

  • Jul 2014 - Apr 2015



Henrico County Social Services

• Henrico County

• Office Support

  • Oct 2012 - Jul 2013

  • Operated switchboard providing referrals to community resources and assigned case workers • Responded to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures. • Provided timely and accurate resolution of inquiries and issues regarding benefits, services and policies. • Collaborated with team members to provide superior customer services. • Conducted research to assist customers with inquiries or issues.



Good Neighbor Community Services

• Colonial Heights, VA

• Mental Health Counselor

  • Jun 2012 - Aug 2012

  • Conducted a Comprehensive Needs & Strengths assessment • Prepared Individualized service plans based on assessment • Provided Crisis Intervention, 24 hours a day/7 days a week in addition to daily living support • Advocated on behalf of the individual and provided access to resources within the community • Provided transportation assistance to medical and psychiatric appointments • Conducted a Comprehensive Needs & Strengths assessment • Prepared Individualized service plans based on assessment • Provided Crisis Intervention, 24 hours a day/7 days a week in addition to daily living support • Advocated on behalf of the individual and provided access to resources within the community • Provided transportation assistance to medical and psychiatric appointments



YWCA Richmond

• 6 N. 5th Street

• Intern- Social Worker

  • Jun 2011 - Jun 2012

  School of Social Work Field Placement: Crisis Intervention and Public Outreach, Richmond, VA • Provided case management services to more than 25 YWCA Residential Program shelter victims • Presented YWCA resources to 200 people in five faith communities to increase awareness about the residential needs of women and children in the Richmond area • Provided outreach programming to businesses with low skill employees such as Molly Maids and teens attending summer camps to increase awareness of Domestic Violence and Sexual Assault resources available • Implement appropriate interventions based on evidence based practices utilized in social work models and theories associated with YWCA in the intentional advocacy of social justice, access to healthcare, humanity dignity and freedom from violence



Cegedim

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Physician Verification Analyst

  • Jan 2005 - Aug 2010