Experience

Brava Home Inc.

• United States
• Consumer Electronics
• 1 - 100 Employee

• Technical Support Engineer

  • Jan 2020 - Present

  • Diagnosed, root-cause and resolve operating system and networking issues in various environments. • Developed and documented efficient diagnostic methods to allow front-line customer care specialists to quickly and effectively resolve end-customer software problems, and resolve issues that they the front-line specialists cannot. • Collected and analyzed data from software systems (including system logs) to troubleshoot software issues. • Scaled our development, production, and customer care processes. • Developed and manage remote diagnostics of software running on IoT devices in customers’ homes • Actively participated in the product debugging process. • Made recommendations for design improvements, especially design changes that enhance supportability. • Occasionally supported information technology infrastructure at Brava headquarters. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Applications Support Specialist

  • Oct 2018 - Dec 2019

  • Demonstrated strong troubleshooting and problem-solving skills, emphasis on troubleshoot issues with badges, access levels, and access control hardware, or proven technical ability. • Escalated and follow up on system issues with Application Engineers. • Ensured accuracy with security data across multiple systems. • Drafted security drawings from project data, installation notes, and redline drawings. • Computer drafting of detailed floor plans abroad • Maintained regular maintenance of security drawing by using mapping software. • Performed regular audits of system software to ensure accuracy. • Able to work independently and within a team on daily tasks and projects. Show less



InnovAge

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Applications Analyst

  • Feb 2018 - Nov 2018

  • Installed applications in the development and system test environments for pre-release testing. • Performed system administration by writing utilities and monitoring information technology services. • Provided technical support and maintenance of installed applications software. • Implemented new product versions with end users, as well as software vendors in order to troubleshoot implementation issues • Communicated problems and problem resolutions to Systems Administrator to improve ongoing services delivery. • Developed and maintained detailed technical knowledge of the specifications, operation, and diagnostic of products while maintaining familiarity with competing products. • Organized, produced, and reported on the progress of ongoing testing, trials, and evaluation of new products and services. • Analyzed existing workflow environments and assists with setting up and configuring new installations to fit into workflow models. • Conducted orientation to new users regarding applications of software. • Acted as a ‘consultant’ to internal and external customers during their use, development and quality assessment of spatial databases. Show less



Itransition Group

• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager

  • May 2017 - Sep 2017

  • Demonstrated solid understanding on project methodology, cooperation models, project management basics. • Found a solution to most common project case (e.g., scope management for a fixed budget project. • Managed tough project cases. • Worked with the project management environment tools, Atlassian Jira, and Confluence in particular. • Evaluated a scope of work for a future project, based on information available through documentation, as well as defined a proposal for project implementation. Show less