Experience

RetailNext

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Global IT Manager

  • Mar 2020 - Present

  Responsible for RetailNext's IT Operations Globally:South AfricaCalifornia (Headquarters)DallasMadridJapanChinaRussiaDubaiUKSingaporeThe first retail vertical IoT integrated platform to bring e-commerce style shopper analytics to brick-and-mortar retailers, RetailNext is a pioneer in focusing entirely on optimizing the shopper experience. More than 450 retailers in over 85 countries have adopted RetailNext's analytics software and retail expertise to increase sales, reduce theft and eliminate unnecessary costs.



INUKA Fragrances

• South Africa
• Personal Care Product Manufacturing
• 100 - 200 Employee

• Group Operations Manager

  • Feb 2017 - Jan 2020

  Formulating StrategyBudget and Forecast ManagementSOP and Process Development, Management and StreamliningPeople Management (70 Direct Staff including Supervisors and Team Leaders)Project Management (From early stages to roll out)Sales ManagementDepartment ManagementCustomer Success and ServiceCall Centre ManagementStaff Training and DevelopmentOffice ManagementHealth and SafetyEmployment EquityRecruitment of new Staff Formulating StrategyBudget and Forecast ManagementSOP and Process Development, Management and StreamliningPeople Management (70 Direct Staff including Supervisors and Team Leaders)Project Management (From early stages to roll out)Sales ManagementDepartment ManagementCustomer Success and ServiceCall Centre ManagementStaff Training and DevelopmentOffice ManagementHealth and SafetyEmployment EquityRecruitment of new Staff



Compare Africa Group (CompareGuru, PriceCheck & ShoppingFeeder)

• Operations Manager

  • Aug 2015 - Feb 2017

  The Compare Africa Group is Africa’s leading online service and product comparison platform, providing consumers with an easy-to-use interface in order to find the most affordable deals, saving time and money.• Develop and improve the operational systems, processes and policies in support of the firm’s mission. Specifically, support better management reporting, information flow and management, business process, organizational planning and staff management.• Manage and increase the effectiveness and efficiency of Support Services (Marketing, HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.• Long-term planning, including an initiative geared toward operational excellence.• Oversee overall management, planning, systems and controls.• Development of individual program/project budgets• Supervise/Manage and coach all staff and management• Planning and controlling change. • Managing quality assurance programmes. • Researching new technologies and alternative methods of efficiency. • Setting and reviewing budgets and managing cost.• Head of Lead Generation.• Affiliate Marketing Programmes/Campaign Management.• General Group Operations Management and Operational Decision making.



Myertal Tactical Security - Pty Ltd

• Business Development & Marketing Executive

  • Oct 2014 - Jul 2015

  New Business/SalesSales ManagementMarketing StrategyCustomer ServiceBusiness DevelopmentStrategic PlanningNegotiation New Business/SalesSales ManagementMarketing StrategyCustomer ServiceBusiness DevelopmentStrategic PlanningNegotiation



Community Security Organisation (CSO)

• Head of Training, Logistics and Human Resources

  • Mar 2012 - Oct 2014

  • Formulating Training plans and schedules.• Managing training facilities and equipment.• Project managing day to day projects of small to large scales.• Security consulting for installations guarded.• Security guard and external security companies training.• Keeping Staff files and Psira (Security Board) registrations up to date.• Maintaining good communication and ties with staff maintaining a healthy working environment.• Office Administration.• Project managing large scale events for the community. Eg. Community Self Defence and Safety clinics.Special Projects:I was involved in the decision making and management side of the layout and equipping of an Educational, Training and Community Centre Building used for the Wellbeing and development of the Jewish Community and Herzlia High School. This is also used for Community members to host events and run workshops. I worked under a lot of pressure pushing builders, interior designers and suppliers of equipment to work fast but at a high level, to deliver and complete the project on time to meet the due date. This took many late nights to make sure the work was done. I strive on seeing my hard work shine through, even if it means putting in the extra hours. I am responsible for the up keeping of the three story building in case of any problems or changes we require.



SUP (Stand Up Paddleboarding)

• Sales and Rentals (Student Job)

  • Nov 2010 - Jan 2011

  • Stand Up Paddle Board rentals on Clifton Beaches• Instructing users on safety and techniques to enjoy the sport to the best of their abilities. • Stand Up Paddle Board rentals on Clifton Beaches• Instructing users on safety and techniques to enjoy the sport to the best of their abilities.



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Senior IT Support and Network Engineer

  • Feb 2007 - Nov 2010

  • Logging of IT related calls coming in from users in and around Africa.• Hardware and software support for laptops and desktop computers.• Remote Support• Network Administration• Maintaining company backups and restoring lost data.• Hard drive decryption • Blackberry setup and Support using the company enterprise server.• Xerox qualified printer technician• Working under pressure and with time constraints and deadlines to get servers up and running in order for users to carry on with their day to day tasks• Training of new audit clerks and new staff in all departments on everything to do with IT in the company.Special Projects:• Intake of 40 new audit clerks per year. I performed the job and managed the project of setting up 40 laptops from hardware to software including specialised accounting training program setup and email account management in less than 3 weeks. This included working overtime to get the job done. Project was always completed each year with at least 2 to 3 days before the deadline to quality control and to make sure that each new user had a problem free laptop and work was able to begin properly on day 1. I ran this project each year.• Roll out of 13 New Industrial Sized Konika Minolta Printers valued at R120,000 each.This project had to be done over a 2 day period in order to get users up and running in order to print work for clients. The smooth running of this project insured that no deadlines were missed and business could carry on as per normal day to day operations.Awards:I obtained the Ernst and Young Intaba Award for client satisfaction and hard work which was only for members of the Audit and Accounting Department. I was voted as the recipient of the award from my colleagues in other departments for my IT services to them.