Shalmai Rivera

Licensed REALTOR® at Keller Williams Realty Merrimack Valley
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Contact Information
us****@****om
(386) 825-5501
Location
Westford, Massachusetts, United States, US
Languages
  • English Native or bilingual proficiency

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Dave Gilbertson

Shalmai has developed into a very strong telesales professional with an incredibly bright future ahead of her. Her passion for customer success shines through each day, which has made her very quickly begin over-achieving on sales goals. She has a unique ability to get to the heart of a customer's pain point during a phone call that takes an awkward interaction and makes it very natural. As a result, she develops strong relationships with her customers.

Annie M. Kosar

Shalmai is a ROCK STAR employee!!! She will be a true asset to any organization and has a great deal of compassion for others. She also is detail oriented and very enthusiastic about her work:)

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Experience

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Licensed REALTOR®
      • Feb 2012 - Present

      Licensed in MA & NH. Assist clients with renting, buying, or selling property. Perform duties, such as studying property listings, interviewing prospective clients, accompanying clients to property site, discussing conditions of sale, and drawing up real estate contracts. Licensed in MA & NH. Assist clients with renting, buying, or selling property. Perform duties, such as studying property listings, interviewing prospective clients, accompanying clients to property site, discussing conditions of sale, and drawing up real estate contracts.

    • United States
    • Advertising Services
    • 700 & Above Employee
    • Executive Administrative Assistant
      • Feb 2018 - Apr 2022

      Support the Chief Financial Officer and his direct leaders as needed. Collaborate with the greater team on many moving parts and ongoing projects related to key corporate and organizational initiatives. Responsibilities include both administrative tasks along with project coordination for the finance organizational as a whole. Support the Chief Financial Officer and his direct leaders as needed. Collaborate with the greater team on many moving parts and ongoing projects related to key corporate and organizational initiatives. Responsibilities include both administrative tasks along with project coordination for the finance organizational as a whole.

    • United States
    • IT Services and IT Consulting
    • Enterprise Learning Specialist
      • Jun 2016 - Feb 2018

      Develop and support Training and Talent Management programs across all brands and employees. Develop and support Training and Talent Management programs across all brands and employees.

    • Learning Specialist
      • Feb 2016 - Jun 2016

    • Product Training Performance Consultant
      • Aug 2015 - Feb 2016

      Administer online training for Constant Contact customers, teaching them how to successfully use our products. Partner closely with the various stakeholders within the organization to identify, develop and implement solutions that enable and improve customer success, eliminate barriers to performance, and accomplish organizational goals and objectives. Have an in-depth knowledge of web-based training processes, design, and development in order to administer live and recorded online product… Show more Administer online training for Constant Contact customers, teaching them how to successfully use our products. Partner closely with the various stakeholders within the organization to identify, develop and implement solutions that enable and improve customer success, eliminate barriers to performance, and accomplish organizational goals and objectives. Have an in-depth knowledge of web-based training processes, design, and development in order to administer live and recorded online product training for Constant Contact customers. Activities include performance consulting, needs assessment, and design, implementation and evaluation of training and non-training solutions for the organization.

    • Sales Training and Performance Specialist
      • May 2014 - Aug 2015

      My responsibilities include on-boarding the new Direct Sales Reps for the Constant Contact Waltham, MA office. I also create content for and conduct regular ongoing trainings for tenured reps to ensure that they are successful in their telesales skills. Collaborated with sales leadership to plan and execute trainings throughout the year. Partnered with relevant department stakeholders when planning trainings.

    • Sales Consultant
      • Mar 2013 - Apr 2014

      My responsibilities included successfully selling Constant Contact's products and services over the phone. I had to reach daily, monthly, and quarterly targets as an individual as well as on a team. I exceeded my targets for each month that I was on the phones.

    • Customer Support Specialist
      • Sep 2012 - Feb 2013

      Answer customer issues with the product through phone calls and live chats online. Aid customers in understanding how the product can work at its best for them. Provide the customer with efficient yet thorough information to continue to use and love our products.

    • United States
    • Higher Education
    • 100 - 200 Employee
    • Residence Hall Director
      • Aug 2010 - Jun 2012

      Live in Residence Hall Director in a first year girl’s dorm. Responsible for the safety and well-being of all students in dorm along with the well-being of the approximately four hundred students on campus. Responsible for helping students adjust from high school to early college, emotional issues, roommate issues, school work, mentoring and any other problems that arise. Oversee three Peer Advocate student workers living in the dorm. Work five hours in Student Life Office on events, programs… Show more Live in Residence Hall Director in a first year girl’s dorm. Responsible for the safety and well-being of all students in dorm along with the well-being of the approximately four hundred students on campus. Responsible for helping students adjust from high school to early college, emotional issues, roommate issues, school work, mentoring and any other problems that arise. Oversee three Peer Advocate student workers living in the dorm. Work five hours in Student Life Office on events, programs, projects, and have open office hours for students. Help plan and execute events for entire campus and smaller dorm events, including social and educational events during afternoons, evenings, and weekends. Am on call several days a week and some weekends, along with one to two school breaks. On call responsibilities include holding a pager called by security if and when problems on campus arise with students, being visible and available to students while on call, and completing rounds of all dorms on campus during evenings. Show less Live in Residence Hall Director in a first year girl’s dorm. Responsible for the safety and well-being of all students in dorm along with the well-being of the approximately four hundred students on campus. Responsible for helping students adjust from high school to early college, emotional issues, roommate issues, school work, mentoring and any other problems that arise. Oversee three Peer Advocate student workers living in the dorm. Work five hours in Student Life Office on events, programs… Show more Live in Residence Hall Director in a first year girl’s dorm. Responsible for the safety and well-being of all students in dorm along with the well-being of the approximately four hundred students on campus. Responsible for helping students adjust from high school to early college, emotional issues, roommate issues, school work, mentoring and any other problems that arise. Oversee three Peer Advocate student workers living in the dorm. Work five hours in Student Life Office on events, programs, projects, and have open office hours for students. Help plan and execute events for entire campus and smaller dorm events, including social and educational events during afternoons, evenings, and weekends. Am on call several days a week and some weekends, along with one to two school breaks. On call responsibilities include holding a pager called by security if and when problems on campus arise with students, being visible and available to students while on call, and completing rounds of all dorms on campus during evenings. Show less

    • United States
    • Primary and Secondary Education
    • 100 - 200 Employee
    • Assistant Rowing Coach
      • Feb 2011 - May 2012

      Assist with coaching rowing at the Berkshire School. Help with running practices, overseeing the team, and coaching. Aiding both the men's and women's teams with practices and races during the week and on weekends. Focusing on both rowers technique and coxswain training. Assist with coaching rowing at the Berkshire School. Help with running practices, overseeing the team, and coaching. Aiding both the men's and women's teams with practices and races during the week and on weekends. Focusing on both rowers technique and coxswain training.

    • Residential Adviser
      • Jun 2010 - Aug 2011

      Oversee the Residential Counselors at the summer program. Aid in interactions with the campers, ages 6-15. Deal with issues as they arise, ranging from roommate conflicts to homesickness to health issues. Provide feedback to parents of the campers about their children. Met regularly with counselors I oversee to discuss their job and give feedback on how things are going. Oversee the Residential Counselors at the summer program. Aid in interactions with the campers, ages 6-15. Deal with issues as they arise, ranging from roommate conflicts to homesickness to health issues. Provide feedback to parents of the campers about their children. Met regularly with counselors I oversee to discuss their job and give feedback on how things are going.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Head Proctor - Residential Life
      • Aug 2009 - May 2010

      The Head Proctor of a First Year dorm at Bowdoin College. Head Proctor in a first year dorm. Responsible for all first-years in the dorm and a staff of three other proctors in the dorm. Responsibilities include all of those of a proctor, plus maintaining a sense of unity within the dorm between floors and proctors, helping my staff of proctors with their position in the dorm, attending a head staff weekly meeting, organizing and running a dorm staff weekly meeting, fostering a relationship with… Show more The Head Proctor of a First Year dorm at Bowdoin College. Head Proctor in a first year dorm. Responsible for all first-years in the dorm and a staff of three other proctors in the dorm. Responsibilities include all of those of a proctor, plus maintaining a sense of unity within the dorm between floors and proctors, helping my staff of proctors with their position in the dorm, attending a head staff weekly meeting, organizing and running a dorm staff weekly meeting, fostering a relationship with our affiliate college house between proctors, first-years, and house members, and being a presence in the dorm for all of the first-year residents.

    • Student Manager - Dining
      • 2007 - May 2010

      Responsibilities include being knowledgeable and proficient at every student job at Thorne Dining Hall, supervise approximately six student employees paying attention to dress code rules and the quality of their work. Make the process of eating at the dining hall as easy and enjoyable as possible. Solve any issues, irregularities, or any notable events as they arise. Compile a thorough report at the end of each shift.

    • Proctor - Residential Life
      • Aug 2007 - May 2009

      Proctor in a first-year dorm. Responsibilities include orienting first-years, organizing educational and social programming events throughout the school year, helping with the transition from high school to college, mentoring, being on duty in the dorm between three or four times a semester on weekend nights, attending a weekly full staff meeting as well as a dorm staff weekly meeting, and mediating conflicts that may arise while living in a dorm community. Responsible for one floor in a… Show more Proctor in a first-year dorm. Responsibilities include orienting first-years, organizing educational and social programming events throughout the school year, helping with the transition from high school to college, mentoring, being on duty in the dorm between three or four times a semester on weekend nights, attending a weekly full staff meeting as well as a dorm staff weekly meeting, and mediating conflicts that may arise while living in a dorm community. Responsible for one floor in a first-year dorm.

    • United States
    • Retail
    • 1 - 100 Employee
    • Grocery Associate
      • Jul 2002 - Jan 2009

      I stocked shelves, helped customers in need, and created a comfortable atmosphere for shopping at Hannaford. My job included maintaining the Grocery Department in keeping shelves stocked, keeping items blocked forward for easy viewing and access, while also being available for customers needing assistance. I stocked shelves, helped customers in need, and created a comfortable atmosphere for shopping at Hannaford. My job included maintaining the Grocery Department in keeping shelves stocked, keeping items blocked forward for easy viewing and access, while also being available for customers needing assistance.

    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Mascot
      • Jun 2006 - Aug 2006

      Interact with young children and adults. Ability to embrace having fun while working. Improved ability to make light of many situations and my overall sense of humor. Interact with young children and adults. Ability to embrace having fun while working. Improved ability to make light of many situations and my overall sense of humor.

Education

  • Bowdoin College
    Bachelors of Arts, Sociology, English
    2006 - 2010
  • Lowell High School
    High School Diploma
    2002 - 2006

Community

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