Shalini Goyal

Manager BD & CRM at Radiant Infonet Private Limited
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Contact Information
us****@****om
(386) 825-5501
Location
IN
Languages
  • English Full professional proficiency
  • Hindi Native or bilingual proficiency
  • Tamil Elementary proficiency

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5.0

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Shantanu Saha

I have interacted with Shalini while being a Jury member for various AIMA National Events. She is very efficient, responsive, and very prompt in her work. She conducts programs and manages participants and jury members with a lot of poise and confidence. She is an asset to the team and wish her the best in her career and life.

Vijay Singh Bisht

Shalini is very hardworking, sincere, fast learner and very reliable co worker, will not rest until she completes her assigned task. She has a great zeal for learning. Shalini is dedicated, self motivated, methodological in her working and and very capable girl, that is what I observed while working with her for more than a year.

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Credentials

  • Excel 2021 Essential Training (Office 2021/LTSC)
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Brand Management: Aligning Business, Brand and Behaviour
    University of London
    Jun, 2021
    - Nov, 2024
  • Fundamentals of Digital Marketing
    Google Digital Garage
    Jun, 2021
    - Nov, 2024
  • AMCAT Certified Channel Sales Professional
    Aspiring Minds
    Nov, 2015
    - Nov, 2024
  • AMCAT Certified Collections Specialist
    Aspiring Minds
    Nov, 2015
    - Nov, 2024
  • AMCAT Certified Customer Service Specialist
    Aspiring Minds
    Nov, 2015
    - Nov, 2024
  • AMCAT Certified Data Processing Specialist
    Aspiring Minds
    Nov, 2015
    - Nov, 2024
  • AMCAT Certified Sales Professional - Electronics and Semiconductor Engineering
    Aspiring Minds
    Nov, 2015
    - Nov, 2024
  • AMCAT Certified Sales Professional - Electronics and Semiconductor Engineering
    Aspiring Minds
    Nov, 2015
    - Nov, 2024
  • AMCAT Certified Telesales Professional
    Aspiring Minds
    Nov, 2015
    - Nov, 2024
  • AMCAT Certified in English Comprehension
    Aspiring Minds
    Nov, 2015
    - Nov, 2024

Experience

    • India
    • Education Administration Programs
    • 1 - 100 Employee
    • Manager BD & CRM
      • Oct 2022 - Present

    • United Kingdom
    • Book and Periodical Publishing
    • 700 & Above Employee
    • Marketing Operations Assistant
      • Dec 2021 - Sep 2022

      • Led projects and centralized the global stock management process, efficiently aligned stock order process, responded to customer queries and delivered appropriate resolutions. • Prepared variety of different written communications, reports and documents. • Drove operational improvements which resulted in improved book reviews • Led projects and centralized the global stock management process, efficiently aligned stock order process, responded to customer queries and delivered appropriate resolutions. • Prepared variety of different written communications, reports and documents. • Drove operational improvements which resulted in improved book reviews

    • India
    • Education Administration Programs
    • 100 - 200 Employee
    • Junior Manager
      • Aug 2021 - Dec 2021

      • Responsible for Client Management and Marketing for AIMA's training software BIZLAB for colleges • Managed cross-team meetings, facilitated planning and status updates for project execution. • Handled Marketing, Operations, and Execution of various events and competitions conducted by AIMA • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. • Achieved recognition for contribution to event success by optimizing sales. • Generated repeated business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. • During Corona hosted various online events on MS Teams, Zoom, GoTo Meetings, Webco, and Google Meet.

    • Management Trainee
      • Jul 2019 - Jul 2021

      • Handling marketing and operations of management events such as National Management Quiz, National Management Games, National Competition for Managers etc.• Responsible for Account management for AIMA’s BIZLAB, converting 6-7 accounts within a year• Working on Managerial Training programs• Recovered 70% of the outstanding dues from the clients within 3 months• Develop and maintain relationships with existing and potential clients.

    • India
    • Education Administration Programs
    • 100 - 200 Employee
    • Deputy Centre Head
      • May 2018 - May 2019

      • Improved operations through consistent hard work and dedication. • Implementing cost-saving initiatives that addressed long-standing problems. • Created plans and communicated deadlines to ensure projects were completed on time. • Automated the complete management process at the center resulting in an increase of 10% revenue and a 25% reduction in expenses. • Lead a team to manage the center for operational, execution, and marketing purposes. • Improved operations through consistent hard work and dedication. • Implementing cost-saving initiatives that addressed long-standing problems. • Created plans and communicated deadlines to ensure projects were completed on time. • Automated the complete management process at the center resulting in an increase of 10% revenue and a 25% reduction in expenses. • Lead a team to manage the center for operational, execution, and marketing purposes.

    • Events Services
    • 1 - 100 Employee
    • Associate
      • Jan 2017 - May 2018

      • Performed basic clerical duties, set up meetings, and assisted with budgeting reports. • Administered Website Development, Social Media and Digital Marketing • Managed social media marketing and reputation management • Established processes for digital servicing of customers and improved customer satisfaction rate by 30% • Performed basic clerical duties, set up meetings, and assisted with budgeting reports. • Administered Website Development, Social Media and Digital Marketing • Managed social media marketing and reputation management • Established processes for digital servicing of customers and improved customer satisfaction rate by 30%

    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Microsoft Support Trainee
      • 2016 - 2016

Education

  • International Certified Career Coach
    ICCC Foundation, Career Guidance and Coaching
    2021 - 2021
  • All India Management Association (AIMA)
    PGDM, Marketing/Marketing Management, General
    2018 - 2020
  • Anna University
    Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering
    2012 - 2016
  • Kendriya vidyalaya
    2004 - 2012

Community

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