Shalese Reaves-Thomas
Group Lead Supervisor at Southwest CDC- Claim this Profile
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Bio
Experience
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Southwest CDC
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Non-profit Organizations
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1 - 100 Employee
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Group Lead Supervisor
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Jan 2022 - Present
Daily supervision and evaluation of after school counselors and volunteers Directs daily activity schedule of the after school program Communicates program needs and supply requests to directors. Assist with planning and implementing staff trainings and meetings as appropriate Maintain superior communication with staff and parents using different forms of communication Ensure the safety and wellbeing of after school participants by providing high quality risk management at all times. Manage and keep track of licensing, staff and students data forms Show less
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Community Council Education Services
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1 - 100 Employee
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Behavioral health worker
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Oct 2021 - Jan 2022
Facilitate daily SEL lesson, teaching students how to deal and manage emotions Instruct prevention studies Manage crisis situation Monitor students behaviors and record information Follow students IEP and assist in classroom activity Facilitate daily SEL lesson, teaching students how to deal and manage emotions Instruct prevention studies Manage crisis situation Monitor students behaviors and record information Follow students IEP and assist in classroom activity
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Termini Brothers Bakery
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United States
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Food and Beverage Services
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1 - 100 Employee
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Keyholder
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Jun 2021 - Oct 2021
Served customers in a fast-paced environment requiring knowledge of food offerings and menu items. Received orders in-person or by phone and processed payments to accurately reflect orders. Maintained a strict cleaning procedure, in compliance with industry standards. Effectively handle customer issues Processed payments with cash, credit or check; counted out drawer at the end of shift. Created and stocked store displays for marketing purposes. Supervise and assist staff with daily operations Maintain money organization with daily opening and closing of store Show less
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Devereux Advanced Behavioral Health
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United States
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Mental Health Care
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700 & Above Employee
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Direct Support Professional
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Apr 2021 - Jun 2021
Served children with mental and intellectual disabilities. Complete children’s assessment forms that reflect their day to day progress. Maintained a strict cleaning procedure, in compliance with company standards. Assist children with day to day living care/hygiene Help/assist with executing children’s treatment plan Assist with teaching daily life skills Served children with mental and intellectual disabilities. Complete children’s assessment forms that reflect their day to day progress. Maintained a strict cleaning procedure, in compliance with company standards. Assist children with day to day living care/hygiene Help/assist with executing children’s treatment plan Assist with teaching daily life skills
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Southwest CDC
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Non-profit Organizations
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1 - 100 Employee
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Group Lead
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Jan 2021 - Apr 2021
Supervising and monitoring children in an assigned location Providing digital support and access Overseeing activities that supplement the child's regular instructional day Multi-tasking Keep classroom clean and sanitized Coordinating and distributing meals and snacks for children in the assigned City AccessCenter. Ensure compliance of the contractual obligations with funders. Supervising and monitoring children in an assigned location Providing digital support and access Overseeing activities that supplement the child's regular instructional day Multi-tasking Keep classroom clean and sanitized Coordinating and distributing meals and snacks for children in the assigned City AccessCenter. Ensure compliance of the contractual obligations with funders.
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The UPS Store
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United States
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Retail
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700 & Above Employee
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Ultimate sales associate
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Jul 2020 - Jan 2021
Consult with customers to determine shipping and mailing needs; through conversation identify the best products to support their goals. Process shipping and tracking labels. Extensive knowledge of all products and services. Respond to inquiries, in-person and by phone. Track packages and escalate customer service issues. Keep store clean and sanitized Generate stores report for opening and closing Receiving payments by cash, credit card and check; counting drawer at conclusion of shift. Process printing services; monitor inventory and stock location. Show less
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Termini Brothers Bakery
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United States
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Food and Beverage Services
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1 - 100 Employee
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Sales Associate
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Sep 2019 - Mar 2020
Served customers in a fast-paced environment requiring knowledge of food offerings and menu items. Received orders in-person or by phone and processed payments to accurately reflect orders. Maintained a strict cleaning procedure, in compliance with industry standards. Effectively handle customer issues Processed payments with cash, credit or check; counted out drawer at the end of shift. Created and stocked store displays for marketing purposes. Served customers in a fast-paced environment requiring knowledge of food offerings and menu items. Received orders in-person or by phone and processed payments to accurately reflect orders. Maintained a strict cleaning procedure, in compliance with industry standards. Effectively handle customer issues Processed payments with cash, credit or check; counted out drawer at the end of shift. Created and stocked store displays for marketing purposes.
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The learning train acadmey
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Philadelphia, Pennsylvania
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Teacher Assistant
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Mar 2019 - Sep 2019
Supervised classroom and playground activities of 8-10 preschoolers Responsible for completing lesson plans and monthly calendar for the preschool classroom. Established and maintained supportive relationships with children and parents Helped promote a safe, attractive physical and mental environment Assisted in maintaining a safe, clean, calm environment for learning. Responsible for closing and securing the building Supervised classroom and playground activities of 8-10 preschoolers Responsible for completing lesson plans and monthly calendar for the preschool classroom. Established and maintained supportive relationships with children and parents Helped promote a safe, attractive physical and mental environment Assisted in maintaining a safe, clean, calm environment for learning. Responsible for closing and securing the building
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Ross Stores, Inc.
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United States
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Retail
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700 & Above Employee
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Customer Service Sales Associate
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May 2017 - Mar 2019
Assisted in running front end of the store Trained new hires; coached in sales and customer support. Served high-volumes of customers with identifying merchandise or purchasing merchandise. Created; stocked and restocked inventory displays; received inventory and cleaned store on a continuous basis to maintain appearance. Escalated customer service issues to manager Received calls and inquiries from other stores trying to locate items or resolve customer issues. Assisted in running front end of the store Trained new hires; coached in sales and customer support. Served high-volumes of customers with identifying merchandise or purchasing merchandise. Created; stocked and restocked inventory displays; received inventory and cleaned store on a continuous basis to maintain appearance. Escalated customer service issues to manager Received calls and inquiries from other stores trying to locate items or resolve customer issues.
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Girls Inc.
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Non-profit Organizations
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500 - 600 Employee
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Lead Facilitator
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Sep 2018 - Feb 2019
Plans and delivers curriculum on a weekly basis; traveled to multiple schools within Philadelphia School District. Evaluate students’ progress within the program; complete forms and maintain records. Provides one on one counseling sessions to children who have learning disabilities. Supported students’ emotionally and developmentally. Reported to Management team recommendations on effectiveness of activities and education. Recorded accurate reports, correspondence, evaluations and progress reports. Facilitate different lesson plans to children from kindergarten -12th grade Mentored young women with an empowerment program designed to drive future success. Show less
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Macy's
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Retail Apparel and Fashion
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700 & Above Employee
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Sales Associate
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Dec 2015 - Jan 2017
Served high-volumes of customers with identifying merchandise or purchasing merchandise. Created; stocked and restocked inventory displays; received inventory and cleaned store on a continuous basis to maintain appearance. Escalated customer service issues to manager Received calls and inquiries from other stores trying to locate items or resolve customer issues. Served high-volumes of customers with identifying merchandise or purchasing merchandise. Created; stocked and restocked inventory displays; received inventory and cleaned store on a continuous basis to maintain appearance. Escalated customer service issues to manager Received calls and inquiries from other stores trying to locate items or resolve customer issues.
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Education
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Community College of Philadelphia
Associate's degree, Behavioral health and human services -
Freire Charter School
Diploma