Experience

State Employees’credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Auto Lending Specialist I

  • Dec 2017 - Present

  Processing of automobile loans Print and review auto checks for encoding errors Review dealership documents received for correspondence with cleared checks Verify loan policies implemented accurately and complete the loan in the Consumer Loan Origination System Maintain a comprehensive knowledge of auto lending procedures and tasks Provide assistance for members, dealerships and internal departments while managing incoming calls Train new employees and assume a leadership role in the department Complete all specialized departmental duties at a mastered level Show less



Nationwide Insurance

• United States
• Insurance

• Personal Lines Underwriting Screener

  • May 2006 - Dec 2017

  Underwrite new business application changes and correspondences for proper rating and eligibility Review eligibility guidelines and procedures to properly classify the most complex and specialized personal lines insurance risks including reinstatement recessions and offsets Responsible for rewriting and updating “Non-Standard Manual” guidelines and implement changes to the referral process Maintain high production and quality results while meeting growth objectives and time service Consistently met and exceed outstanding audit results on an annual basis Show less



NATIONWIDE INSURANCE AGENCY, INC.

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Sales Representative

  • Feb 2004 - May 2006

  Provide service and consultation to customers for automobile, homeowner and life policies consult with clients by phone, email and in person to determine insurance needs Maintain steady retention by meeting client requests in a timely and accurate manner, also insuring repeat business Skilled in general office duties include preparing written and electronic correspondence, compiling daily sales and remittance reports Trained new hires while providing continued support and guidance on underwriting standards Lead document control project that complies with level standards and passed audits Show less

• Licensed Customer Service Representative

  • Jun 2003 - Dec 2003

  Write automobile, homeowner and renter’s policies Provide daily quotes and car inspection Process payments and update customer information Consult old, new and current customers on insurance that meet their personal needs, while resolving problems and creating solutions Developed and maintained a high level of knowledge regarding services and operations Fostered relationships and maintained communication with customers that produced profitability growth and retention Write automobile, homeowner and renter’s policies Provide daily quotes and car inspection Process payments and update customer information Consult old, new and current customers on insurance that meet their personal needs, while resolving problems and creating solutions Developed and maintained a high level of knowledge regarding services and operations Fostered relationships and maintained communication with customers that produced profitability growth and retention



Direct General Insurance Agency

• United States
• Insurance
• 1 - 100 Employee

• Insurance Agent

  • Feb 2003 - Jun 2003

  Write new business contracts and renewal of personal auto policies Provide quotes, assist customers regarding insurance inquires Verify and update policy information, perform car inspections Process payment and make bank deposits and transmit daily reports Write new business contracts and renewal of personal auto policies Provide quotes, assist customers regarding insurance inquires Verify and update policy information, perform car inspections Process payment and make bank deposits and transmit daily reports