Shalanda Stringer

Customer Service Representative at Honda of Downtown Los Angeles
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English -

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Credentials

  • Customer Service
    Bryman College

Experience

  • Honda of Downtown Los Angeles
    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Customer Service Representative
      • Aug 2015 - Present

      • Take Inbound Sales Calls • Schedule Sales Appointments • Make Outbound Sales Calls for continuous, friendly follow up • Take Inbound Sales Calls • Schedule Sales Appointments • Make Outbound Sales Calls for continuous, friendly follow up

  • Payment Systems Corporation
    • Greater Los Angeles Area
    • Customer Service and Sales Representative
      • Jul 2011 - Apr 2015

      • Handled customer inquiries, complaints, billing questions, service requests, and payment extensions • Managed a high-volume workload within a deadline-driven environment, successfully diffused volatile and frustrating customer complaints, one in particular resulting in retention of a $1m dollar account and a letter of commendation from president of Payment Systems Corporation • Made service changes, recommended service options and scheduled installations for phone/fax/computer • Consistently met or exceeded supervisor expectations • Award with Employee of the Month for commitment to going above and beyond the call of duty on a regular basis • Viewed as an exceptional team player, successfully supporting an understaffed call center for one month by taking on workload of two employees (over 60 clients/day) • Resolved an average of 250 inquiries/week, exceeding weekly targets by 25% consistently meeting performance benchmarks in all areas (speed, accuracy, volume) • Cross-sold service on 40% of calls, upgrading customers on new products and plans

  • Exact Staff
    • United States
    • Staffing and Recruiting
    • 200 - 300 Employee
    • customer service
      • Jun 1998 - Mar 2004

      • Incoming calls, customer inquiries/problems, billing, payment extensions, service requests, collaborate with accounting, new business, and operations divisions • Incoming calls, customer inquiries/problems, billing, payment extensions, service requests, collaborate with accounting, new business, and operations divisions

Education

  • Dorsey high school
    high school diploma
    1992 - 1994

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