shalanda johnson
Service Cashier at McAlister's Deli- Claim this Profile
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Bio
Credentials
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OFFICE ADMINISTRATION
Gary Job Corp
Experience
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McAlister's Deli
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United States
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Restaurants
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500 - 600 Employee
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Service Cashier
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Apr 2016 - Present
Assist customer with food, assist catering coordinator , shift lead Assist customer with food, assist catering coordinator , shift lead
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Hudson Seating and Mobility
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Health, Wellness & Fitness
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1 - 100 Employee
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Customer Service Representative
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Jun 2015 - Feb 2016
Assisted clients with insurance process for wheelchairs. I would obtain all the documents to provide to the insurance companies for the client I would have to obtain information from physical therapists, doctor offices, I would have to follow Medicaid and Medicare guidelines, I would place the chair on order for the client Assisted clients with insurance process for wheelchairs. I would obtain all the documents to provide to the insurance companies for the client I would have to obtain information from physical therapists, doctor offices, I would have to follow Medicaid and Medicare guidelines, I would place the chair on order for the client
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customer service rep
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Apr 2013 - May 2015
i would answer inbound phone calls assisting customers with making reservations, booking rooms, assisted customers with their accounts. i would answer inbound phone calls assisting customers with making reservations, booking rooms, assisted customers with their accounts.
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Pharmacy Technician
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Sep 2012 - Apr 2014
i would assist with billing insurance companies. Made reminder calls to the customers when time for medication refills. I would restock and scan prescriptions back into the system, cash handling, filling medications. made calls to doctor office to verify correct information on the prescription. I would have to contact insurance on behalf of customers to obtain bin numbers and etc. I would have to call in RX numbers. i would assist with billing insurance companies. Made reminder calls to the customers when time for medication refills. I would restock and scan prescriptions back into the system, cash handling, filling medications. made calls to doctor office to verify correct information on the prescription. I would have to contact insurance on behalf of customers to obtain bin numbers and etc. I would have to call in RX numbers.
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Customer Service Representative
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Sep 2008 - Jan 2011
Inbound Call CenterI would assist customer with enrolling in health care insurance.(Humana) I would assist customer with billing and enrollments. I would assist pharmacy technican with prescription overrides such as vacation overrides, prior authorizations, medication refills,etc. I would assist customer with partial medicare information. Advised the customer on which tier level there medication is on. looked up customers local doctors and assign the doctors to the customer, i assisted the customer who is inside of their network of whom which they can see. knowledge the customer on when they can switch their plans.etc
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Customer Service Manager
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Jan 2008 - Sep 2009
i worked in at a restaurant i would assist customers with their meals i worked in the front as a waitress and also the back of the house. cash handling, deposits, i would open and close the restuartant as a assistant manager. i worked in at a restaurant i would assist customers with their meals i worked in the front as a waitress and also the back of the house. cash handling, deposits, i would open and close the restuartant as a assistant manager.
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Education
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2015 - 2021
University of Phoenix
Community
